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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Fall Rates from $119!
Ranked #3 of 37 Hotels in Roanoke
Virginia
Top Contributor
150 reviews 150 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
67 helpful votes 67 helpful votes
“Best in town”
5 of 5 stars Reviewed September 21, 2013

I had the pleasure of a 3-night stay for business. I stayed on the Concierge Level and highly recommend it. I had breakfast in their Concierge Lounge 2x and in the Regency Room my last day. I also ate in the Regency Room each day for lunch and the buffet was outstanding. We had a 2-day training class here and the room and breaks were excellent. Also, the AV and Tech people were very helpful. The feedback from the meeting attendees was very positive. Great location, beautiful rooms, excellent staff. Highly recommended.

Room Tip: Concierge Level
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 25, 2013
Dear Don M, thank you for your review and for choosing us for your accommodations. It's wonderful to read that you experienced the various outlets in the hotel and enjoyed them. We work diligently to provide the absolute best for our guests and conference attendees and it's great to read when all runs smoothly. I hope if you find yourself back in the Star City, you will again let us serve you.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,154 reviews from our community

Traveler rating
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    333
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
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  • English first
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English first
Brampton, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 21, 2013

Hotel is in a great location, handy for all the restaurants and bars in the downtown market district.
The price represented good value when you considered it's overall amenities and qualities.
We stayed for two nights, but due to the noise of the ice machine in the corridor, I asked to switch rooms. This was done without any problems and the hotel staff moved our luggage to the new room during the day whilst we were out.
The service at the hotel was excellent with all the staff being incredibly helpful and concerned to ensure you we're well looked after.
Josef, the asst director of catering was going around the bar at night to make sure we were all happy with our stay and he helped me with a lunch reservation the following day.
The Sunday lunch/brunch was outstanding not only for the quality and variety of food offerings but also really good value.

Room Tip: Ask for a room well away from the ice machines and the roof top ventilators.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Dear PeterLeggett, thank you for your review and for choosing us for your accommodations. I am glad to read that the inconvenience experienced was quickly and professionally resolved and that you enjoyed your two nights with us. I hope if you find yourself back in the Roanoke Valley that you will again choose us for your stay.

Sincerely,
Gary Walton
General Manager
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Richmond, Virginia
1 review
5 of 5 stars Reviewed September 20, 2013

We were recently at a convention here and had the best overall service in years at a hotel - of any level.
Many hotels stress the customer service angle - and don't live up to it.
This is not the case at the Hotel Roanoke.
The dining staff [room-service, Amos to be precise] was outstanding.
I had called down for breakfast, it was delivered hot, excellently prepared, and on-time.
Elizabeth graciously helped with the provision of a microwave.
I received a spectacular room upgrade from Susan at the front desk.
The valet staff were quick, pleasant, and efficient.

Really can't say enough good about the hotel, the customer service was the highlight of the trip.

Room Tip: away from elevator seems to be the right way to go.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Dear Michael K, thank you for your review and for choosing us for your accommodations. It is wonderful to read your review and see all the names mentioned. We strive to put a personal touch for our guests to experience and it's wonderful to see it delivered. I hope if your travels bring you back to the area that you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed September 19, 2013

Impressive structure, admirable facilities, excellent service, comfortable rooms. If only the air-conditioning had worked. The weather was quite warm and muggy; we really needed the a/c, but it produced only noise (a lot of noise), but no air flow, much less cool air flow. It was too late and we were tired to address the problem that night, but next morning we reported it to the desk, asked that the a/c be fixed or our room changed. When we returned that evening, neither had happened, but again it was too late and we were too tired to move to another hotel). The following morning we again reported the problem, were told that repairing the hotel's a/c systems was a work in progress. When we returned that evening the a/c still emitted only noise. Fortunately, the weather then cooled a bit, and sleeping became merely uncomfortable rather than miserable, as it had been that first night, when, whenever we'd managed to get to sleep, we'd be periodically awakened by rivulets of sweat trickling down our bodies onto the soaked sheet beneath us. Not much use in a hotel’s having a luxurious environment, if it fails in its prime purpose - providing a good night’s sleep.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
We apologize for the inconvenience experienced during your stay. I am sharing your review with our staff as this is not acceptable by any means to our standards of service. I thank you for sharing your experience with us and we will have corrective measures immediately put into place.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 19, 2013

Not a grand old lady I am afraid

My heart started to sink when the guest in front of me was told that his pre-paid booking for a double bed could not be honoured because the hotel had two large weddings and he would have to accept a room with two single beds.

My turn resutled in a small room on the fifth floor - in effect in the attic. This was the result of much time spent by the Receptionist trying to find a room for the whole of our stay - again we had prepaid os I do not understand why it was a struggle to find the room we had paid for and was presumably "set aside" within the system.. The window in the room was a small dormer style with a table in front of it. Result - a dark room and a real struggle to reach across the table to close the curtain.

The Executive Lounge was to date the worst at any Hilton we have stayed in. I am pretty sure it was simplly a converted bedroom. Just about enough room for three circular tables and 9 chairs plus a sofa. Small quantiity of poor quality breakfast items and one morning no coffee because the machine had broken.

The melee outside the restaurant on Sunday morning for breakfast was sad to see "the girl has said there is a table for 4 if we go now - but we have to get in there straight away or she will give it to another group"

Outside pool and fitness area was fine and most public rooms seemed OK

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Dear ianmLondon, thank you for your review and for choosing us for your accommodations. I apologize for the inconveniences experienced during your stay as we strive daily to present the best in product, service and experience. I will be sharing your review with our staff and do hope to have another opportunity to serve you if your travels bring you back to Roanoke.

Sincerely,
Gary Walton
General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed September 19, 2013

A very impressive hotel. A property from days gone by. You need to make sure you can enjoy all that is offered by giving yourself ample time on the premises. I used it as a short overnight bedroom, but wish I could have enjoyed more of what this beautiful property offered. I will plan my next trip to Roanoke so it can be more leisurely and I will stay here again. This grandeur is what I expect from DoubleTree.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Thank you for your review and for choosing us for your accommodations. We appreciate the kind comments and I do hope you will be able to return soon to experience more of the property and the area. We look forward to your return!

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, VA, United States
1 review
5 of 5 stars Reviewed September 17, 2013

I love the beds in DoubleTree hotels. They are always comfortable. The room was spacious, well appointed and comfortable. I gave the 'Cleanliness:Very good' rating because there were 2 -3 small pieces of paper/cellophane on the floor. Otherwise the room and bathroom were perfect.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Dear Joi K, thank you for your review and for choosing us for your accommodations. I hope if you find yourself back in the Star City that you will again choose us for your accommodations. We look forward to serving you!

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roanoke
#2 Business Hotel in Roanoke
#2 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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