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“All splendid except the most important” 2 of 5 stars
Review of The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Ranked #2 of 37 hotels in Roanoke
A TripAdvisor Member
“All splendid except the most important”
2 of 5 stars Reviewed September 19, 2013

Impressive structure, admirable facilities, excellent service, comfortable rooms. If only the air-conditioning had worked. The weather was quite warm and muggy; we really needed the a/c, but it produced only noise (a lot of noise), but no air flow, much less cool air flow. It was too late and we were tired to address the problem that night, but next morning we reported it to the desk, asked that the a/c be fixed or our room changed. When we returned that evening, neither had happened, but again it was too late and we were too tired to move to another hotel). The following morning we again reported the problem, were told that repairing the hotel's a/c systems was a work in progress. When we returned that evening the a/c still emitted only noise. Fortunately, the weather then cooled a bit, and sleeping became merely uncomfortable rather than miserable, as it had been that first night, when, whenever we'd managed to get to sleep, we'd be periodically awakened by rivulets of sweat trickling down our bodies onto the soaked sheet beneath us. Not much use in a hotel’s having a luxurious environment, if it fails in its prime purpose - providing a good night’s sleep.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
We apologize for the inconvenience experienced during your stay. I am sharing your review with our staff as this is not acceptable by any means to our standards of service. I thank you for sharing your experience with us and we will have corrective measures immediately put into place.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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English first
London
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 19, 2013

Not a grand old lady I am afraid

My heart started to sink when the guest in front of me was told that his pre-paid booking for a double bed could not be honoured because the hotel had two large weddings and he would have to accept a room with two single beds.

My turn resutled in a small room on the fifth floor - in effect in the attic. This was the result of much time spent by the Receptionist trying to find a room for the whole of our stay - again we had prepaid os I do not understand why it was a struggle to find the room we had paid for and was presumably "set aside" within the system.. The window in the room was a small dormer style with a table in front of it. Result - a dark room and a real struggle to reach across the table to close the curtain.

The Executive Lounge was to date the worst at any Hilton we have stayed in. I am pretty sure it was simplly a converted bedroom. Just about enough room for three circular tables and 9 chairs plus a sofa. Small quantiity of poor quality breakfast items and one morning no coffee because the machine had broken.

The melee outside the restaurant on Sunday morning for breakfast was sad to see "the girl has said there is a table for 4 if we go now - but we have to get in there straight away or she will give it to another group"

Outside pool and fitness area was fine and most public rooms seemed OK

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Dear ianmLondon, thank you for your review and for choosing us for your accommodations. I apologize for the inconveniences experienced during your stay as we strive daily to present the best in product, service and experience. I will be sharing your review with our staff and do hope to have another opportunity to serve you if your travels bring you back to Roanoke.

Sincerely,
Gary Walton
General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed September 19, 2013

A very impressive hotel. A property from days gone by. You need to make sure you can enjoy all that is offered by giving yourself ample time on the premises. I used it as a short overnight bedroom, but wish I could have enjoyed more of what this beautiful property offered. I will plan my next trip to Roanoke so it can be more leisurely and I will stay here again. This grandeur is what I expect from DoubleTree.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Thank you for your review and for choosing us for your accommodations. We appreciate the kind comments and I do hope you will be able to return soon to experience more of the property and the area. We look forward to your return!

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, VA, United States
1 review
5 of 5 stars Reviewed September 17, 2013

I love the beds in DoubleTree hotels. They are always comfortable. The room was spacious, well appointed and comfortable. I gave the 'Cleanliness:Very good' rating because there were 2 -3 small pieces of paper/cellophane on the floor. Otherwise the room and bathroom were perfect.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Dear Joi K, thank you for your review and for choosing us for your accommodations. I hope if you find yourself back in the Star City that you will again choose us for your accommodations. We look forward to serving you!

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 16, 2013

The rooms are spacious and nice. Valet Parking 12 per day. If you park yourself you must walk up a hill. Was told valet parking 12 to park gave to guy 20. When came in realized they actually charge the twelve to the room. Nice 20 dollar tip for valet parking. Check out is 11:00. Late check out is not available even for HH member. Room service good.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Dear Hedmonds3576, thank you for your review and for choosing us for your accommodations. I will share your review with our staff to ensure that we are communicating specifically and effectively to our guests. I do hope if you find yourself back in the Roanoke Valley that you will again choose us for your stay.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
5 of 5 stars Reviewed September 16, 2013

This is a beautiful and historic hotel. Make a point to stay here if you never have just for the experience. We were greeted by the hotel staff and they remembered that it was my daughters birthday and made a point to make her feel extra special. Even the next morning they brought her a special treat at breakfast to wish her a happy day!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Dear Kristina E, thank you for your review and for choosing us for your accommodations. We are always honored and enjoy being the back drop of special memories such as birthdays! It's wonderful to read you had a great time and I hope you have the opportunity to come back and visit us again! We would be honored to have you.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moorestown, New Jersey
1 review
5 of 5 stars Reviewed September 16, 2013

The Hotel Roanoke and Conference Center is an absolutely beautiful facility with an incredible staff. Our every need was met with a friendly, accommodating staff. The food was delicious and the drinks were too! We attended a wedding and spent three nights. Our whole family had rooms on the same floor, so were able to have that "family feel" even away from home. The wedding ceremony and reception were on sight and it couldn't have been more perfect. The room was stunning.

I would absolutely recommend this hotel for any function. The lovely town of Roanoke is a quick stroll through a covered bridge. Great stay! Kathy N.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, September 24, 2013
Dear Kathleen N, thank you for your review and for choosing us for your accommodations. It's wonderful to read that you felt "at home" and were able to enjoy such a wonderful few days with your family. We are honored to have been the backdrop to such an incredible day and hope you have the opportunity to come back and visit again soon.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roanoke
#2 Business Hotel in Roanoke
#2 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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