I've stayed in many hotels in and around Roanoke, but had never made it here. I was hoping to love the place, since it is quite striking from the outside, and the years' worth of renovations have been done with an eye toward keeping the old feel. Unfortunately, the hotel falls way short in comfort. They're very small, no closet space, cramped with chintzy old furniture that's long past charming and into shabby, and the bathroom felt jammed in, was pretty decrepit and featured no exhaust so the room was like a jungle for an hour or two after every shower.
This was an anniversary trip for us (coupled with a trail marathon), and upon booking I requested a room higher up and away from the noise, as that was a tip I'd read in a review. When I arrived, I found they hadn't even remembered to book us a room with a King bed, which I'd booked, and the desk appeared barely able to get us a room with a single king. They ended up giving us a handicapped access room, which turned out to be a horrible, horrible choice. Near the elevator, the room suffered from the thin walls of old construction, and since they pack this place full of as many wedding receptions as they can every weekend (3 in one night when we were there, I was told), the traffic in and out of the elevators was excruciating. We could hear every obnoxious drunk, even those who were trying to be quiet. Most weren't. The staff had, apparently, put out a sign by the elevators for guests to be courteous to others. When I awoke at 4:30 a.m. to some noise and went into the hallway to check it out, someone was in the act of stealing the sign, dropped it, and bolted.
I suppose I should have expected this kind of thing from our time sipping drinks on the porch in front of the traffic circle, as we saw plenty of folks liquored up on their way IN for the receptions, including one guy who let his kids out the back of his truck and waved off the valet until he could get back around to the drivers side door to finish the bottle of Miller he had in the cupholder.
So anyway, it's not the hotel's fault that the guests are noisy, but drunken, loutish guests are a big part of the business model, so you're going to have to endure them. If the rooms can't keep the noise out, they're not worth the money, in my opinion. The doors are rigged so they all slam, so even if the drunken wedding guests weren't shouting, their walking back and forth at all hours produces an endless series of sleep-interrupting slams.
I've stayed in worse places in Roanoke. I've stayed in places in Roanoke that had dead cockroaches in the bathroom and some prior guests short 'n' curlies in the bathroom linens. But at those places, I didn't expect much. At the Hotel Roanoke, I had expectations, and they were missed.
I will continue to visit Roanoka a few times a year, but I won't be returning to the Hotel Roanoke. I love the history entombed within its walls, and the little hallway exhibits that make it a living museum. It's a fine place to look around, but you'll sleep much better elsewhere.
Find a room at a more modern competitor. Just come here for drinks one night.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 19, 2013
Dear TetanusCreek, thank you for your review and for choosing us for your accommodations. We apologize for the inconvenience experienced. We strive daily to present the very best in product, service and experience and unfortunately did not live up to or meet our set expectations. I will share your review with our staff as it is devastating to no deliver on our promise. I do hope you will give us another chance if your travels bring you back to the valley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.