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“Ups and Downs... mostly ups!” 4 of 5 stars
Review of The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Ranked #2 of 37 hotels in Roanoke
Durham, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Ups and Downs... mostly ups!”
4 of 5 stars Reviewed March 18, 2013

Having stayed at this lovely hotel in the past, we had high expectations and expected this visit to be once again flawless. Unfortunately, when we arrived at the expected time, 4:00 PM, we were told our room was not ready yet. We had requested a corner room, which was a "must" on our wish list. The very nice gentleman (Robby?) who was checking us in did offer a different room, but after looking at it, we decided it was not really what we were hoping for. He then offered for us to have an appetizer and drinks "comped" in the pub while we waited. He took our cell phone # and said he would call when our room was ready. After an hour and a half, at 5:30 the room was still not ready; we became a bit out of sorts, since we were tired and hungry! We decided to walk to the City Market to find some dinner, and expected our room to be ready once we returned. Fortunately for all, it WAS ready ~ In addition, hotel services had left us a very nice complimentary bottle of red wine, to help ease our "pain". We are not sure why the delay on our room, but several other guests we encountered had waited even longer than we did; apparently there was some sort of problem with housekeeping, which threw everyone off. In the end, everyone at the hotel... from the valets to the registration attendees to the manager, went overboard in their effort to "right a wrong" and they succeeded in making our stay a happy and enjoyable one. One of the reasons I love this hotel is the PEOPLE! They are the epitomy of great customer service and treat each guest as if they were the only people there. The point in my making our experience public is so everyone will know that while things can (and do!) occasionally go wrong, what's important is how the situation is handled. The team at The Hotel Roanoke have our complete devotion and we will continue to stay there, and ONLY there, every time we visit Roanke in the future. Hats off to them for another terrific weekend!

Room Tip: Corner rooms are big, BRIGHT, and very spacious!!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 20, 2013
Dear LucyLuWho, thank you for your review of the hotel and for choosing us for your accommodations. I apologize for the inconvenience of a delayed check-in as we strive for the absolute best in service, product and experience and unfortunately we're not at our level of service upon your arrival. I am pleased to read that the issue was resolved and you were once again able to enjoy our property. I thank you for your continued patronage and the kind words and we look forward to serving you again in the future.

Safe Travels,
Gary Walton
General Manager
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880 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • Any
English first
Arlington, VA
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed March 14, 2013

Met a friend for a weekend away in Roanoke, VA. We stayed at this beautiful historic hotel and had a great visit. Built in 1882, this is not your average, cookie-cutter hotel! It is beautiful and grand, with a roaring fireplace in the lobby, amazing architectural details throughout, a lovely looking restaurant (did not eat there), great pub with friendly service, good munchies, and a nice beer selection. The hotel is walking distance to the renovated downtown area with many boutique shops, restaurants, an art museum, and an outdoor market. I was really charmed by the entire experience in Roanoke. Plus the Hotel Roanoke offers in-room spa services. I had been having back problems the week before I traveled and the massage cured me! Rooms are clean, beds are comfy. Only minor complaint would be that the staff did not seem too "up" on where to dine - but they were friendly and tried to be helpful and we found our own way just fine.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 20, 2013
Dear Travelbuff_47, thank you for your review of the property and for choosing us for your accommodations. I will be sharing your review with our staff and hope you will consider staying with us again when visiting the Roanoke Valley.

Safe Travels,
Gary Walton
General Manager
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Christiansburg, Virginia
Top Contributor
78 reviews 78 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 14, 2013

Living in the Roanoke region, my husband and I stay here occasionally for special occasions when we do not have enough time for a long weekend trip. The stays are always extremely nice. The staff is always exceedingly nice, friendly and professional. Hotel has a nice bar & is very convenient to the downtown Roanoke restaurants. The rooms are always clean & fresh, though parts of the hotel are starting to show their age & need some serious renovations. (Hint hint: NEW WINDOWS). Will definitely return.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 20, 2013
Dear pjgator, thank you for your review and for choosing us for your accommodations. We appreciate and are honored that you choose us to spend your special weekends away with! We are currently in the process of replacing the windows and will be very excited once completed. We look forward to serving you again and thank you for your continued patronage.

Sincerely,
Gary Walton
General Manager
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Saginaw, MI
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 14, 2013

My husband and I were here for 4 nights in March 2013. We needed to be flexible with our arrival and departure dates due to the nature of our trip to the area. The hotel was very accommodating.

The room itself was considered an oversized room so we had plenty of space. The rooms don't typically come with a refrigerator but we requested one with our reservation and it was in our room when we arrived. The room did have the single serve coffee station.

The staff was very nice, from the front desk to the valet/bellman and housekeeping. Everyone would greet you & say hello even just walking through the halls.

Our room had a desk and a sitting chair, flat screen TV and a small armoire where the ice bucket & coffee maker were stored. We were on the executive level, the lounge is only open for a few hours in the morning & a few hours in the evening so you don't have all day access like you do at some other properties.

It is very convenient to the highway and shopping and there are several good restaurants within walking distance.

We would stay here again!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 20, 2013
Dear saleschick87, thank you for your review of the hotel and for choosing us for your accommodations. It is wonderful to hear that you experienced a great stay throughout your 4 nights. I hope we have the opportunity to serve you again in the future and look forward to serving you again.

Sincerely,
Gary Walton
General Manager
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Richmond, Va
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 11, 2013

I readily admit to being a hotel-snob, but one of my favorite hotels is in my own state. My husband and I have stayed at the Hotel Roanoke at least a dozen times, including last weekend. I'm biased because this is where we stay for VT football games, but the hotel has so much more to offer. The property is very unique - a large Tudor hotel overlooking a small city (where else can you find that?). The staff is incredibly friendly, and the hotel pub is a fun, unique bar experience. The rooms are a bit small, but they are comfortable and they went through an upgrade several years ago. On occasion, the cleanliness seems to be an issue (i.e., room service trays sitting outside of a room all day long), but it seems to correlate with the times the hotel is very busy. Overall, there is an elegance and old world charm to this hotel - with a fireplace, rocking chairs along the front patio, and lots of seating areas tucked around the hotel. And you can't beat the location - a quick covered walkway away from downtown.

I do have to wonder -- for a beautiful hotel this size that has undergone several updates recently - why hasn't a real spa been built?! (In room spa services just don't count)

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 13, 2013
Dear Lawone, thank you for your review of the hotel and for choosing us for your accommodations. We enjoyed the kind words and I will be sharing them with our staff. We look forward to serving you again soon and appreciate your continued patronage to our hotel.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2013

As a child, I always wanted to stay at this hotel. Several years ago, I finally got my wish. This was my 4th stay at this gorgeous hotel. I love the atmosphere, and the uniqueness of this property. Each room has been different, ranging from fairly small to expansive. I've found the rooms to be clean, the beds comfortable and plush, and the bathrooms small, but comfortable. The lobby is beautiful, like something from another time. The executive level has a very small lounge that offers some evening appetizers and some breakfast selections. Beer and wine are at an additional costs (around $4.50 for a bottle of beer). The evening selections on a Saturday were minature reuben sandwiches, a small salad with beef, and crackers. They offered complimentary sodas in the smaller cans, bottled water, and a coffee/capucino/hot chocolate machine. I've had drinks in the lounge with late night music. The Regency Room serves an excellent breakfast/brunch. While somewhat pricey, ($14.50 for breakfast and $24.50 for Sunday brunch), the selections are lavish, and very well prepared. The hotel is within walking distance of the very vibrant downtown area. The staff is very accomodating. I will be back.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 13, 2013
Dear nctraveller58, thank you for your review of the hotel and for choosing us for your accommodations when staying in Roanoke. We appreciate the kind words and your continued patronage and hope that we can serve you again soon in the future.

Safe Travels,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 9, 2013 via mobile

As. a Hilton hotel, this hotel offers all the amenities you would expect from Hilton. We enjoyed the concierge lounge. Well maintained. The room was clean and spacious. Downstairs was a treat. Lots of history to view. Easy walking access to the downtown shops and restaurants.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, March 13, 2013
Dear 2travelforever, thank you for your review of the hotel and for choosing us for your accommodations. I am glad to see you enjoyed your stay and I hope we have the opportunity to serve you again in the near future.

Safe travels,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree
Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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