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“Great Conference Hotel” 5 of 5 stars
Review of The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Ranked #2 of 37 hotels in Roanoke
Blacksburg, Virginia
Top Contributor
54 reviews 54 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
29 helpful votes 29 helpful votes
“Great Conference Hotel”
5 of 5 stars Reviewed February 25, 2013

I have hosted annual conferences on both a regional and national level for many years. First the hotel offers excellent service. The people are extremely well trained and courteous from the AV staff, banquet, front desk..... The one day charge for conference attendees is a great concept and includes continuous breaks from 7am to 5 pm and the luncheon meal. It is nice not be charged for every small service rendered. The hotel is conveniently located to downtown. Being a refurbished grand hotel, the room dimensions are very variable depending on where the room is located. However, they are all well appointed.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 26, 2013
Dear Jersbikr, thank you for your review and for choosing us for your accommodations. It's always great to hear from seasoned conference planners regarding our hotel and I'm ecstatic regarding your review. I hope you have the opportunity to come back and visit and even host a conference with us in the near future.

Sincerely,
Gary Walton
General Manager
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1,060 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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English first
Dublin
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2013

I love staying at this historic hotel when we have something to do in Roanoke. The staff is very attentive (best of any hotel I've ever stayed in!) and the hotel decor is impressive. The beds are very comfortable. Because this is an older hotel that has been renovated, some of the rooms are a bit awkward. Our bathroom door opened directly into the toilet (within an inch) and there was an odd wall which jutted out into the room, but didn't cause any functional problems. This is not true with all of the rooms, but we seemed to get this strange room this time. The other downside is this hotel can be a bit chilly on very cold days. We ate at the Regency Room for dinner which was excellent. Most of the dishes are really good. They also have a great breakfast buffets which is a must do. I strongly recommend this hotel if you need to stay in Roanoke either for business or pleasure.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 26, 2013
Dear KIM S, thank you for your review of the hotel and for your continued patronage. We are currently working on a renovation to update all hotel windows to energy efficient ones that won't detract from our historic nature. We look forward to your return and can't wait to serve you again.

Sincerely,
Gary Walton
General Manager
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Pound, VA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2013

I have stayed here for many accounting conferences as well as for the Miss VA pageant. The Hotel Roanoke is top notch! It is just a beautiful hotel with an amazing staff. The food in the restaurant is delicious and the food prepared for conferences is amazing as well. The beds are very comfortable and they have the most divine down comforters. I would love to have one at home!

Room Tip: You may want to check out the layout of the hotel. Some of the rooms are located at the end of what...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 26, 2013
Dear Teena F, thank you for your review of the hotel and for your continued patronage. We always appreciate our returned guests and hope to continue the relationship each time you visit the Roanoke Valley. I will share your review with our staff and hope to see you again in the near future.

Safe Travels,
Gary Walton
General Manager
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Raleigh
Top Contributor
61 reviews 61 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 16, 2013

I only stay at this hotel when in Roanoke, VA. Great place! Great rooms, nice and new fitness center! Treated well as a HHonors member! Would highly recommend!

Close to downtown Roanoke! Within walking distance to all the bars/restaurants.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 18, 2013
Dear schaf1283, thank you for your review of the hotel and for your continued patronage. We appreciate your recommendation and look forward to serving you again in the future.

Sincerely,
Gary Walton
General Manager
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Manassas, Virginia
Top Contributor
75 reviews 75 reviews
40 hotel reviews
Reviews in 55 cities Reviews in 55 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed February 13, 2013

We love to stay at historic hotels. This one did not disappoint. The exterior and public areas are beautiful. Our room was small but it was expected since we were trying to save money and chose the least expensive. The bed and pillows are wonderful! We had the breakfast buffet in the morning and it was very good. There was plenty to eat but no pancakes or waffles. We enjoyed our stay. (self parking was $7.00 and breakfast was $14.50)

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 18, 2013
Dear Ekehl, thank you for your review of the hotel and for choosing us for your accommodations. I hope you have the opportunity to stay with us again in the near future and will be sharing your review with our staff.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinehurst, North Carolina
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 2, 2013

You will feel as though you are living in the grand old years gone by when you stand in this lobby. This hotel is an experience rather than just a stay. As everything today is built so efficiently and generic, it is wonderful that Hilton has invested in this gem. Support their effort by staying here. You'll be glad you did.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 18, 2013
Dear Kurt H, thank you for your review of the hotel and for choosing us for your accommodations. Your words speak to exactly the experience we strive to deliver for all of our guests and visitors and we are honored by your kinds words. I hope you have the opportunity to stay with us again in the future!

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 30, 2013

We are from Roanoke and have stayed at the Hotel Roanoke multiple times for overnight events (weddings, concerts, etc.). Our most recent visit was for a concert and we had 5 couples staying overnight in 5 rooms. We started by ordering appetizers and drinks at the pub. The service was extremely poor....pretty much unacceptable. My husband ordered a captain and diet coke. The diet coke was so flat he sent it back. The bartender tasted it and said "it's as good as it's going to get" and sent it back to him. We all ordered food...mostly appetizers like wings, flatbread pizza etc. After an hour and a 6 of the 12 dishes ordered came out. 5 of them were incorrect and the sixth was so cold it felt like it had been in the refrigerator (and it was wings!). The others continued to wait on the food for another 40 minutes.....that would be 2 hours and 10 minutes after arriving! Some of the food showed up...once again incorrect...some never showed up before we had to leave for the concert. The waiter was extremely rude and didn't even offer an apology. None of the food was comped. The combination of the rude bartender, the rude waiter and the horrible kitchen staff started this stay out horribly.

The room was fine...nothing special. We ate the brunch the next morning and the food was good....staff at the omelet station and seating us were pretty short and definitely not friendly (other than our waiter...african american guy who has worked there for years....he was awesome!)

We were shocked at the service / treatment we received. We are very easy going people and not hard to please. We do not expect extraordinary service. All we wanted was some decent food and a friendly face. We will go back because of all the events taking place there but if we ever have an experience like this I will stay at the next closest hotel.

We were there the night of January 25th, 2013.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 1, 2013
Dear WHITNEY B, we sincerely apologize for the inconvenience experienced during your stay. We strive daily to present the absolute best in product, service and experience and unfortunately didn't deliver with your stay. We do hope you will come back and allow us the opportunity to serve you and make it up to you.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Roanoke
#1 Romantic Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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