We love to stay at historic hotels. This one did not disappoint. The exterior and public areas are beautiful. Our room was small but it was expected since we were trying to save money and chose the least expensive. The bed and pillows are wonderful! We had the breakfast buffet in the morning and it was very good. There was plenty to eat but no pancakes or waffles. We enjoyed our stay. (self parking was $7.00 and breakfast was $14.50)

Very well-run landmark hotel with friendly, courteous, helpful and highly competent staff. All employees I met greeted me with a smile and went out of their way to help. My room, with an excellent view of downtown Roanoke and Mill Mountain, was tastefully appointed and very clean. Towels and glasses, however, were located in places where I had to look to find them. The famous Regency Room was closed for renovation, but since I had a dinner reservation at a downtown restaurant, that was not an inconvenience. Room service breakfast, which I ordered for 9am, arrived in a timely manner and was good though not outstanding. The waiter was very friendly and professional. Elegant, old-fashioned lobby adds considerably to the hotel's ambience. I have a few very small quibbles. Some amenities expected in a hotel of this sort, like complimentary bathrobes in the room, were missing. Also, if there was a concierge, I did not see one. There was not literature in the room listing the hotel's services and amenities and how to obtain them. A loud and foul-mouthed guest walking by in the hallway was unpleasant to listen to. Finally, the TV remote was difficult to figure out. I had to call the front desk to ask to send someone up to show me how to work it. This was done with the usual smile and efficiency. But these are minor complaints and do not detract from what overall was an outstanding hotel experience at surprisingly good value.

You will feel as though you are living in the grand old years gone by when you stand in this lobby. This hotel is an experience rather than just a stay. As everything today is built so efficiently and generic, it is wonderful that Hilton has invested in this gem. Support their effort by staying here. You'll be glad you did.

We are from Roanoke and have stayed at the Hotel Roanoke multiple times for overnight events (weddings, concerts, etc.). Our most recent visit was for a concert and we had 5 couples staying overnight in 5 rooms. We started by ordering appetizers and drinks at the pub. The service was extremely poor....pretty much unacceptable. My husband ordered a captain and diet coke. The diet coke was so flat he sent it back. The bartender tasted it and said "it's as good as it's going to get" and sent it back to him. We all ordered food...mostly appetizers like wings, flatbread pizza etc. After an hour and a 6 of the 12 dishes ordered came out. 5 of them were incorrect and the sixth was so cold it felt like it had been in the refrigerator (and it was wings!). The others continued to wait on the food for another 40 minutes.....that would be 2 hours and 10 minutes after arriving! Some of the food showed up...once again incorrect...some never showed up before we had to leave for the concert. The waiter was extremely rude and didn't even offer an apology. None of the food was comped. The combination of the rude bartender, the rude waiter and the horrible kitchen staff started this stay out horribly.

The room was fine...nothing special. We ate the brunch the next morning and the food was good....staff at the omelet station and seating us were pretty short and definitely not friendly (other than our waiter...african american guy who has worked there for years....he was awesome!)

We were shocked at the service / treatment we received. We are very easy going people and not hard to please. We do not expect extraordinary service. All we wanted was some decent food and a friendly face. We will go back because of all the events taking place there but if we ever have an experience like this I will stay at the next closest hotel.

We were there the night of January 25th, 2013.