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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Ranked #2 of 37 hotels in Roanoke
Blacksburg, Va
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
“A peice of history”
4 of 5 stars Reviewed November 6, 2012

The Hotel Roanoke dates back to when railroads were king. The hotel originally belonged to the Norfolk Southern Railroad (and many others before them) and was a short walk up the hill from the train station (now a railroad museum interesting in its own right). The hotel sported a 5 star restaurant. Remodeled 20 years ago (after being closed down for several years, the hotel belongs to Virginia Tech (managed by Doubletree) and is attached to a conference center shared with the city of Roanoke. The rooms have been remodeled to create space closer to today's standards. Bathrooms are still small. The furniture is a vintage look and indeed in places, is vintage. The service is very good, the staff friendly and helpful. Self parking is available but a walk uphill to the hotel. Valet service is available. The hotel has a lot of nooks and crannies to meet in. The conference center can hold smallish (400 - 600) conferences (although not that many can be housed in the hotel itself). Roanoke's art museum, The Taubman, is within a few hundred meters walk from the hotel and the Roanoke Market area just across the walkway over the railroad tracks. Good food and things to see and do.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, November 27, 2012
Dear HokieJohn, thank you for your review of the hotel. We always love when our guests appreciate and experience the rich history of the property. There are so many wonderful things happening in the downtown area to experience and I hope you have the opportunity to come back again soon.

Sincerely,
Gary Walton
General Manager
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1,015 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 2, 2012 via mobile

We were passing thru and Roanoke was our half way point. This property is stunning, even after dark. Important note, none of the signage involves Doubletree branding. We had to call just to be sure. The front desk agent working in the evening was very sweet, though the overnight agent wasn't so hospitable when grabbing a quick water after dinner. We enjoyed dinner at the bar, our server, a woman from London (cannot recall her name) was warm, outgoing, and personable. The food/beer were pretty good, a little pricey, but worth the convenience, loved the potato cakes. Our room was nicely appointed and the furniture was in good condition. My only complaint was a lack of hot water, but a luke warm shower isn't the end of the world for one night. The location is great and walking distance to the market. Make sure you visit the shops and grab some local goodies. We look forward to actually spending time here in the future and returning soon!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, November 5, 2012
Dear IntoTheAirwaves, thank you for your review of the hotel and for choosing us for your accommodations. The Roanoke Valley has a great future ahead and there ample activities happening just across the bridge to Downtown on any given evening. I hope you have the chance to visit again soon and we look forward to your return.

Sincerely,
Gary Walton
General Manager
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Chapel Hill, North Carolina
Senior Contributor
29 reviews 29 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 1, 2012

This is a beautiful property in a great location within a short walk of much of downtown Roanoke. But with the conference center, the hotel staff can quickly get overwhelmed with big groups. On last stay, while 3 people slowly worked on a check-in line that was over an hour long, four people held the door open for arrivals. Hall cleanliness could have been better. Parking fees for both self and valet parking and fairly expensive restaurant/bar prices quickly add to room rate.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, November 5, 2012
Dear llmaxx, thank you for your review of the hotel and for staying with us when visiting the Roanoke Valley. I am sharing your review with our staff to better address how we handle larger check-ins. While at times it can become extremely busy, it is no excuse to let down in service and experience. I thank you for sharing your experience with us and hope to see you stay with us again in the near future.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2012

This is great hotel for a conference (they feed you almost continually). The rooms are comfortable and I had a great view of the cathedral. The hotel staff are friendly and helpful. The food in the restaurant was on the more expensive side, but delicious. The steak I had was extremely tender. I definitely recommend staying here when you are in Roanoke.

Room Tip: Ask for a room on high floor with a view of the church/cathedral.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, November 5, 2012
Dear Pamela T, Thank you for your review of the hotel and for choosing us for your accommodations. I appreciate the kind words and hope your have the opportunity to come back again soon to experience our southern hospitality and see all the great things happening in the Valley.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paoli, Pennsylvania
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 31, 2012

The is a beautiful hotel. It is easy to get to from the highway and has friendly and helpful staff. We had a gorgeous corner room with comfortable accommodations. The movie prices were OUTRAGEOUS though! $17.00 to rent a movie on TV? Also, there are two restaurants. The one is VERY fancy, expensive and could be intimidating if you are traveling and only have casual clothes to wear. This restaurant offered a full dinner menu. The second restaurant is a casual Pub/ bar atmosphere but a very limited menu. We could not order a full dinner which is what we would have preferred. The food was basically appetizers, burgers and sandwiches. They should consider expanding this menu to include more choices. All in all, we enjoyed the hotel and would return if we are in that area.

Room Tip: Corner room is large and comfortable with windows on two walls.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, November 5, 2012
Dear Rosemary G, thank you for your review of the hotel and for choosing us for your accommodations. We will take your recommendations for review and I will share your write up with our staff. It is with valuable feedback that we can improve our operations and we thank you for sharing. We look forward to your return!

Sincerely,
Gary Walton
General Manager
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Brevard County, FL
Top Contributor
113 reviews 113 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 30, 2012

Have to admit that when the opportunity to stay at this hotel presented itself, I jumped all over it. Was not disappointed in the least! From the ease of check-in (with the trademark warm chocolate chip cookies) to the friendly and accomodating staff, we had a more than satisfactory stay at this Grand Hotel! The weather was beautiful which, of course, made the stay even nicer, but the atmosphere alone here would have been enough to ensure a great experience. They don't build hotels like this anymore, with its rich wood and colorful murals. Even the elevators had chandeliers!! The portraits of Washington and Lee in the lobby are spectacular. Please take the time to look at all the photos which depict the hotel from days gone by. You will find them everywhere! We had a corner room on the 5th floor which was a bit small but still comfortable and quite charming (had the appearance of a dormer). And we were able to see the famous Roanoke Star from our room each evening!! We did not eat at any of the hotel restaurants, but did utilize the executive lounge for breakfast and evening snacks. Not a tremendous selection but what was offered was quite good and filling. The lounge staff was so pleasant and helpful, talking with guests and really providing lots of area-related tibits. However, the lounge needs a different coffee maker. The one they have is way too slow for the breakfast crowd! Something I learned hanging out in the lounge: there is a 7th floor here, which is one huge suite!! If there is no one occuping this suite, they will take you up there to see it. And there is a story behind this floor, so check it out!! We had a great time here and look forward to another stay in the future.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, November 5, 2012
Dear tripsahoy16, thank you for choosing us for your accommodations and for your review of the hotel. I will be sharing your review with our staff as it exemplifies the type of experience we want all of our guests to have. We hope to see you again soon and look forward to your return.

Sincerely,
Gary Walton
General Manager
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Hollis Center, Maine
1 review
5 of 5 stars Reviewed October 30, 2012

Very pleasant stay. Extremely comfortable rooms. Staff helpful and friendly. Self parking not worth it - go with valet. Compared to other urban areas I have stayed, extremely good value for an excellent hotel.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, October 31, 2012
Dear Adrienn T, thank you for your review and for choosing us for your accommodations. I hope if travels bring you back to our region that you will choose us again for your lodging while visiting the Roanoke Valley.

Sincerely,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roanoke
#2 Business Hotel in Roanoke
#2 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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