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The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel
4.0 of 5 Hotel   |   110 Shenandoah Ave, Roanoke, VA 24016   |  
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Ranked #2 of 37 hotels in Roanoke
Normal, IL
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
81 helpful votes 81 helpful votes
“Pleasant surprise”
5 of 5 stars Reviewed February 7, 2012

I was visiting Roanoke last week and had the pleasure of staying at the Hotel Roanoke. I just needed a hotel close to the airport with a shuttle, but I got far more than that! The property is lovely and well-managed. It has far more amenities than expected including doormen, beautiful and tasteful decor, an excellent restaurant, a functional business center and much more.

The room I stayed in (427) reminded me more of a Ritz-Carlton room than a DoubleTree. Well-appointed, updated and REALLY nice. Bedding was very good quality and comfortable, towels were plush, automatic light illuminated when you opened the armoire, and room service was prompt. Room was quite comfortable and quiet.

Breakfast was included. I was quite surprised to see a formal dining room with many well-dressed servers, an omelet center, a station presenting Danishes, bagels, nutbreads, juices, melons, strawberries, pineapple and smoked salmon. The hot table included scrambled eggs, biscuits, sausage gravy, bacon, sausage links and breakfast potatoes. A menu was also available. The servers kept the juice glass filled with freshly squeezed orange juice. Coffee was excellent. Obviously I was amazed at the inclusion of breakfast with my room, but even if one was to purchase the breakfast buffet I believe it was only $14.95.

I ended my visit with a stop at the business center, and was able to print a few documents and my boarding pass. Computers were fast and the space was comfortable. The complimentary shuttle took about 15 minutes to the airport. Front desk staff was helpful, courteous and professional. I would absolutely stay here again when visiting the area.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 21, 2012
Dear RobBN, thank you for your review of the hotel. We appreciate your kind words and I will be sharing your review with our staff. I am glad you were able to take advantage of our breakfast buffet and other amenities around the hotel, and I do hope when visiting the area again, you will choose our property! We look forward to your return.

Sincerely,
Gary Walton
General Manager
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1,120 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
charlotte, nc
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 6, 2012

As a native of Roanoke, I enjoyed my opportunity to spend a weekend at the hotel Roanoke. The service was first-class from the moment we drove into the circle drive. The members of the housekeeping staff were also wonderful and amazingly friendly! The weekend was perfect except for one issue; security. There is a female on the security staff who was threatening, attempting to be intimidating, with fingers in my face, because I brought in a beer from my room, instead of ordering from the ballroom bar. I do understand alcohol laws, and licensing. However, having a woman point two fingers in my face telling me "not to mess with her" ruined a very special night. The obnoxious behavior and horrible attitude of ONE individual was not in line with the class and dignity of such a fine hotel. I look forward to returning, but I think the security staff should reevaluate this security member and her behavior. Everything about the weekend was PERFECT other than being intimidated and threatened by a tiny lady with a tremendous ego. Thank you Hotel Roanoke! You lived up to the reputation my parents and grandparents have spoken about for decades!!

Room Tip: I would simply ask for a room away from an elevator and ice machine.
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 7, 2012
Dear crichwill, thank you for your review of the hotel. I am glad you enjoyed your stay and hope you will come back in the future. I will be sharing your review with our staff and certainly look into the encounter that you shared.

Sincerely,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staunton, Virginia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 31, 2012

Business travel takes me to Roanoke a few times a year. The Hotel Roanoke is the best option for luxury in my opinion. The service level is always good. Tips for a great stay at the HR.... Ask about the executive level. The honor bar, continental breakfast, room quality (much nicer), and ease of access is well worth the money. There are many nice restaurants within walking distance of the hotel. METRO! Is a sure bet for great food and is close by. Call for reservations. Expect to encounter homeless individuals around the foot bridge in the evening if you're walking. These folks don't appear to be dangerous and will enjoy any leftovers you may be carrying back far more than you. Be sure to ask about the proximity of your room to the rail yard if you refrain from staying on the executive level. One nights stay on the wrong side of the property can make for a long one if you're a light sleeper. The noise from the trains can be very disturbing.

Room Tip: The executive level is worth the money. The rail yard side is noisy.
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  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 3, 2012
Dear TraveltoDive01, thank you for your review and choosing us for your accommodations. It is important for us to hear from and understand our guests so that we can provide the best possible service to our guests. I hope in the future you will choose us again when visiting Roanoke. I will share your review with our staff.

Safe Travels,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluefield, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 31, 2012 via mobile

The hotel Roanoke is set on beautiful landscape! The curb side appeal is wonderful! The lobby is quite presidential with friendly staff greeting you at the door! Beautiful ambience and different decorated rooms to explore upon your arrival! I gave it a 4 not because of cleanliness or service (which was surpurb) but because the rooms are just a little old fashioned for my taste! Nothing wrong with it they are just trying to preserve history and what makes it unique but I definitely recommend this hotel! It's within walking distance to the market which is a great downtown location!

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 7, 2012
Dear beccaj88, thank you for your review of the hotel and thank you for the recommendation. I am glad you enjoyed your stay and hope you can come back in the near future.

Safe Travels,
Gary Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas, Virginia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2012

Full Disclosure: I have toured the hotel but have not actually stay here. My comments explain why this hotel makes the perfect location for a Roanoke Train Vacation.

Thanks to Roanoke City, since July 19, 2011, the Smart Way Amtrak Connector Bus (www.smartwaybus.com) now provides a daily link from this rail City to Amtrak's Northeast (NE) Service (www.Amtrak.com) in Lynchburg, to Amtrak's NE Corridor, and to anywhere worldwide through rail/bus connections with DC's three airports.

The Hotel Roanoke, which the Norfolk and Western (N&W) originally built in 1882, provides convenient access to the former N&W Passenger Station, the Roanoke Valley Convention and Visitor Bureau, the O. Winston Link Museum (with its unmatched collection of steam era portraits), the Official Virginia Museum of Transportation, www.vmt.org, (with its huge steam engines), the pedestrian enclosed overpass (with its views of freight trains), and the departure location for the November passenger train excursions that the Roanoke Chapter of the National Historical Railroad Society.

Google "videos" for "Roanoke Train Vacation" to find YouTube videos on train vacations.

Stayed July 2011, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, February 7, 2012
Dear TrainManDan10, thank you for your review and I hope you get a chance in the near future to come stay at the property. Due to the historical nature of the Hotel being founded by Norfolk & Western (now Norfolk & Southern) we agree with your sentiments and are proudly participating in the revival of the rail culture in Roanoke as well as expanding on the possibilities of passenger rail to come back to the City. I will share this review with our staff and hope you do have a chance to come stay soon.

Sincerely,
Gary Walton
General Manager
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powell
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 25, 2012

Hotel Roanoke was beautiful and service was top class. Be sure to enjoy the pool. Very nice.
Would love to visit again.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, January 26, 2012
Dear shelleybean31, thank you for your review of the Hotel. I am glad you enjoyed your stay and hope you can come back in the near future!

Safe travels,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, SC
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 23, 2012

enjoyed this hotel. Nice room and the warm cookies at check in. The bar area is small and crowded. On the night of a big concert at the Civic Center, the walkway from the hotel over the street was closed for repairs. Staff for breakfast was polite. Buffet wasn't anything fantastic. Dining room is pretty stuffy for a casual breakfast.

Room Tip: can be quite a long walk to rooms down halls. If you have an issue, request a room close to elevato...
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel, responded to this review, January 26, 2012
Dear G3Girls, thank you for your review of the hotel. I am glad to read you enjoyed your stay and also took advantage of our restaurants, and while I apologize for the Market Street Walkway being down for your visit, the City is making needed repairs and renovations to ensure a quality product leading into Downtown. I hope if you're back in the Roanoke Valley again you will choose to stay with us.

Safe Travels,
Gary Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel

Address: 110 Shenandoah Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roanoke
#2 Family Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel Roanoke & Conference Center, a Doubletree by Hilton Hotel 4*
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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