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“We had fun!” 4 of 5 stars
Review of MainStay Suites Airport

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MainStay Suites Airport
2.0 of 5 Hotel   |   5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012   |  
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Ranked #9 of 37 hotels in Roanoke
blacksburg, va
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“We had fun!”
4 of 5 stars Reviewed 6 days ago NEW

My fiancé and I stayed here the night before our flight to jamaica. Perhaps we had rose colored glasses but we loved this place! Curtis, at the front desk is a hoot! We seriously booked this place because it was cheapest without reviews of bugs and hookers and had free shuttle to the airport! We opened the door to a suite with office, lining room, full sized kitchen with utensils, dishes and appliances, and a large bathroom with separate toilet.

We decided to eat at smokey bones and were fully prepares to walk over there but no..Curtis got us shuttle! Love her! Shuttle driver gave us a $10 off coupon for the restaurant we were going to. We tipped him a couple dollars for that alone! Great value! Not some luxury resort but we were happier than expected!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 people have reviewed this hotel

Traveler rating
    49
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33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Wayne, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family (4 adults) stayed here while we were on vacation. We split room 401 which was perfect for our needs. It had 2 bedrooms and 2 bathrooms with a common kitchen and tv space so that both couples could have our privacy at night and getting ready in the morning while still sharing a common space. The pull love seat in the common area may have been one of the most uncomfortable pieces of furniture that I have ever sat on which I attribute to the fact that it was just a tired old pull-out couch. The ventilation was a little weird for one of the bedroom because the AC unit was in the common room and they had a fan in the top of the wall in the bedroom to blow cold air into the room which made it a little stuffy for the couple that was sleeping in that room, but we managed.
Hotel staff was incredibly friendly and made us feel very welcome during our 4 nights there.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, 4 weeks ago
I'm pleased you enjoyed your visit and liked the 2-bed room suite for your stay. It does work out well for larger families or couples traveling together. The pull-out sofa does need some work. Better yet, it needs replaced. I'll get right on that as it is quite uncomfortable.
I hope you will visit us again and I would be happy to help with any future reservations. Feel free to contact me at cia@rbnet.com or 540-992-4077.
Gary Purvis
VP of Operations
Dominion Lodging, Inc,
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great stay. Hotel has been totally updated. Food was good. Bed was comfortable. Very clean. Kitchen was very handy to have.Near the mall and restaurants. Will stay here again when in the area. Good value.

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, 4 weeks ago
Thanks for your review. I'm pleased you enjoyed your stay and found the full kitchen to be helpful. We have a great location being at the largest shopping mall complex in this part of the state. There are plenty of things to do nearby for food, shopping, and relaxation.
I hope you will visit us again soon. Please let me know if I can assist with future reservations. Contact me at cia@rbnet.com or 540-992-4077.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 14, 2014

Convenient.
Close to many things that you need while in the road. Lots of food, mall, and freeway access. Right across from the airport WITH a shuttle.

Rooms have all you need. Plenty of room with the two room set up with kitchenette.

Caution though...only 1 computer for use. NO business center. That's kind of behind the times, but the wifi worked pretty well.

Stayed May 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, May 15, 2014
Thanks for your review. I'm pleased you enjoyed your stay and found our location to be ideal. We are right in the middle of it all, yet quiet enough for a good night's rest.
I'm sorry if only having one lobby computer for guest use caused you an inconvenience. We actually find the lobby computer isn't used as much as it was in the past because most people have their internet device in their pocket.
I hope you will visit us again and if you need any assistance with reservations or have any questions, please contact me at 540-992-4077 or cia@rbnet.com
Thanks!
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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Grand Forks
Top Contributor
123 reviews 123 reviews
11 hotel reviews
Reviews in 38 cities Reviews in 38 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed March 20, 2014

We stayed here this past week and were very impressed. The suite was roomy and very comfortable. The staff was, without exception, courteous and helpful. The breakfast, while the same each day, was very good, with the only exception being that the toaster springs were shot, and would not stay down on their own. Their little store does not stock much beyond soft drinks, ice cream, and the like, and all items are expensive...better to buy at the Walmart down the street.

I'd highly recommend this place to everyone.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, March 26, 2014
Thanks so much for your review.
I'm pleased your stay was enjoyable and I will pass along the nice comments to the staff.
I will replace the toaster in the breakfast area so it will work properly. I'm sorry you had that trouble.
We are also in the process of adding additional cabinets and shelving in the convenience store area so we can enlarge our selection. I would be interested to hear in you have any suggestions. Please contact me at 540-992-4077 or cia@rbnet.com.
We look forward to seeing you again,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed March 17, 2014

We have visited this hotel numerous times and been very satisfied overall. The only problem is the sofa bed in the living room is much too low for comfortable seating - even for short people!
We realize this furniture is also used by some guests for sleeping, but even that use seems a little too close to the floor. For our use, we are limited to the one chair or the chairs at the dining area for sitting or watching TV.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmva342, General Manager at MainStay Suites Airport, responded to this review, March 18, 2014
Thanks for your review. In the future when you visit, please contact me and I will see there is an additional chair in your room for your relaxation. I am sorry the sofas are not to your liking, but I believe I can help with this additional chair.
Please let me know in advance of your arrival or contact me directly at gm.va342@choicehotels.com or 540-527-3030 and I will be happy to assit with reservations.
Sincerely,
Ed Wray
General Manager
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北海道千歳市
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2014

Satisfaction
Breakfast was very good!
Access from the airport also may
Momentum of the water in the shower is good!

  • Stayed March 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmva342, General Manager at MainStay Suites Airport, responded to this review, March 18, 2014
Thanks for your kind words. I am pleased you enjoyed your stay. If I can help with future reservations, please contact me at gm.va342@choicehotels.com or 540-527-3030. We look forward to seeing you again soon.
Sincerely,
Ed Wray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about MainStay Suites Airport

Address: 5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Roanoke
#8 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Airport 2*
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke

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