I was on a press trip here, so I did not choose the hotel, which seemed perfectly fine for what it is.
However, after my first night, I woke up with bug bites and at first I thought they were mosquitoes, but I started asking around, and no one else had been bitten. Adiitionally, I had not seen any mosquitoes during my stay. The next day I woke up with even more bites--red, swollen, itchy things all over the areas of my body that had been exposed during my sleep--arms, feet, hands.
I asked to be moved to another hotel, and my request was complied with.
When I asked to do my laundry at the hotel the following day free of charge, I was rebuked. The woman working at the front desk was extremely rude and belligerent, and when I asked to speak to the GM she told me he was sleeping. She took down my number and said he'd call me, but I haven't heard a thing from him.
These things happen, and I understand that. It's an unfortunate problem in hotel rooms and apartment buildings. I don't blame management or the hotel or the housekeepers, but I am completely floored at the way my situation was handled.
All I wanted was a new suitcase and clean laundered clothes paid for by the hotel, and so far, I have heard nothing.