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“Met My Needs Well” 4 of 5 stars
Review of MainStay Suites Airport

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MainStay Suites Airport
2.0 of 5 Hotel   |   5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012   |  
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Ranked #8 of 38 Hotels in Roanoke
Nashville, Tennessee
Top Contributor
81 reviews 81 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
“Met My Needs Well”
4 of 5 stars Reviewed August 20, 2013

My stay at MainStay Suites was quite satisfactory. It isn't an extravagant hotel but a nice, clean, quiet, basic hotel that will meet all the needs of a business person traveling. I'll be back later this year and will definitely stay there again.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, October 29, 2013
Thanks for your review. I am pleased your stay was enjoyable but I wish we had exceeded your expectations. We will have to work harder on your next visit.
Thanks again for sharing your comments. We look forward to your return visit.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
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    10
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    4
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38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
metro NY
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2013

simple but Very clean hotel. Perfect for business or vacation travel. Friendly staff take pride in their hotel
location is convenient, close to Route 81 , near airport, many places to eat close by
perfect hotel for business or family trips

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
Thanks so much for your review. I am pleased you stayed with us and everything was enjoyable. We do have a great location with our proximity to Valley View Mall, the airport and I-81/I-581. But as you stated, our best asset is our staff. They treat everyone as if they were a guest in their own home.
Hurry back and stay with us again. We love having you!
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 18, 2013

This is a super clean and friendly hotel. We travel with our small pets and they have a few pet rooms. The hotel is very well maintained, has a nice breakfast, indoor pool and very friendly staff.
The rooms are well appointed and spacious. They offer handicap accessible rooms and baths with roll in shower. Really nice place located at Valley View mall close to any kind of restaurant you would want. The airport is just a few minutes away.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
George,
Thanks for your review, but I need to clarify something. We do not have an indoor pool, however our sister properties next door do have a seasonal outdoor pool and an indoor pool that our guests are welcome to use.
I am pleased your visit was enjoyable and I hope you will stay with us again.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuarts Draft, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 18, 2013

Brenda was awesome along with all others making our stay the best. We will be back in the fall again.... Love them and the people that take care of us while there.... Love, Love, Love this Hotel.. Shared our experance with other that where doing the same event we were doing.... Over 50 vendors... When you find good people and friendly staff etc. you stick with the.

Room Tip: All rooms are great...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
Thanks so much for your comments. We have an amazing staff that truly defines Southern Hospitality. We look forward to your visit in the fall.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 5, 2013

We got off the Blue Ridge Parkway and ended up at this Main Stay Suites near the Airport in Roanoke. Not sure how we ended up this far from the Parkway but we are glad that we did! The rooms are huge, with a large full kitchen. The front counter staff were fun, and informative. There are tons of restaurants nearby and shopping too. The breakfast was great when talking about free hotel breakfasts. The hot food was hot, the coffee was good and the selection of fresh fruits and cereal was extensive. Would definitely stay at this hotel again. Too bad there are not more Main Stay Suites in other places.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
I'm glad you ventured off the Parkway and came to stay with us. We have a great location and a staff that will make you feel at home. As you stated, our rooms are large suites with full kitchens and lots of room to spread out after a hard day on the road. If you are in town for an extended amount of time, we are the place to stay!
I hope you will visit us again soon.
Thanks!
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Pennsylvania
1 review
5 of 5 stars Reviewed August 4, 2013

We stayed here on our way to and from Hilton Head, SC. We had two teenagers with us so we opted for the two bedroom suite. Very spacious and clean. Everyone had their own television - big with teenagers! Everything we needed and/or requested was quickly met (e.g., sheets for pull out sofa, breakfast items). Curtis S. was at the desk both days and was always ready to greet her guests with a smile. She made the trip even more enjoyable with her friendly demeanor. Numerous restaurants are within walking distance or a very very short drive.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
Thanks for your comments. I am pleased you enjoyed your visit and that Curtis made you feel at home. She is a wonderful lady and we are quite fortunate to have her as a member of our team.
Please visit us again if you return to the Roanoke Valley.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cullman, Alabama
1 review
2 of 5 stars Reviewed July 20, 2013

Based on favorable reviews we decided to stay here on June 13th, 2013 for one night.It was a big mistake. The stench in the corridor of the second floor was unbearable. The smell was slightly less so in the room. It smells like a mix of something rotten and urine. This may be the old carpets in the corridor, I am not sure. The chairs in the room are old and worn out and give the impression of not clean. The hotel staff was very helpful.
The cleanliness of the breakfast area needs work. The cooked oat meal was bad and the serving spoons never get cleaned.

Room Tip: Choose a corner room to minimize noise from adjacent rooms.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
Thanks so much for your comments. I am sorry it sounds as though we completely missed the mark on your visit. I am very sorry as you know from our other guest's comments, that is not the guest experience we pride ourselves in. I will investigate the odor in the hallways and address the breakfast bar cleanliness. We have just ordered 30 new leather recliners and ottomans from Lane Company Furniture to replace some rather worn chairs.
I hope you will come back and give us a second opportunity should you return to the area. We would love another visit to show you our true customer service.
Gary Purvis
VP of Operations
Dominion Lodging, inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Airport

Address: 5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Roanoke
#7 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Airport 2*
Number of rooms: 77
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke

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