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“Great hotel, huge suite” 5 of 5 stars
Review of MainStay Suites Airport

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MainStay Suites Airport
2.0 of 5 Hotel   |   5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012   |  
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Ranked #8 of 37 hotels in Roanoke
London, Canada
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Great hotel, huge suite”
5 of 5 stars Reviewed August 5, 2013

We got off the Blue Ridge Parkway and ended up at this Main Stay Suites near the Airport in Roanoke. Not sure how we ended up this far from the Parkway but we are glad that we did! The rooms are huge, with a large full kitchen. The front counter staff were fun, and informative. There are tons of restaurants nearby and shopping too. The breakfast was great when talking about free hotel breakfasts. The hot food was hot, the coffee was good and the selection of fresh fruits and cereal was extensive. Would definitely stay at this hotel again. Too bad there are not more Main Stay Suites in other places.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
I'm glad you ventured off the Parkway and came to stay with us. We have a great location and a staff that will make you feel at home. As you stated, our rooms are large suites with full kitchens and lots of room to spread out after a hard day on the road. If you are in town for an extended amount of time, we are the place to stay!
I hope you will visit us again soon.
Thanks!
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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85 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Halifax, Pennsylvania
1 review
5 of 5 stars Reviewed August 4, 2013

We stayed here on our way to and from Hilton Head, SC. We had two teenagers with us so we opted for the two bedroom suite. Very spacious and clean. Everyone had their own television - big with teenagers! Everything we needed and/or requested was quickly met (e.g., sheets for pull out sofa, breakfast items). Curtis S. was at the desk both days and was always ready to greet her guests with a smile. She made the trip even more enjoyable with her friendly demeanor. Numerous restaurants are within walking distance or a very very short drive.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
Thanks for your comments. I am pleased you enjoyed your visit and that Curtis made you feel at home. She is a wonderful lady and we are quite fortunate to have her as a member of our team.
Please visit us again if you return to the Roanoke Valley.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cullman, Alabama
1 review
2 of 5 stars Reviewed July 20, 2013

Based on favorable reviews we decided to stay here on June 13th, 2013 for one night.It was a big mistake. The stench in the corridor of the second floor was unbearable. The smell was slightly less so in the room. It smells like a mix of something rotten and urine. This may be the old carpets in the corridor, I am not sure. The chairs in the room are old and worn out and give the impression of not clean. The hotel staff was very helpful.
The cleanliness of the breakfast area needs work. The cooked oat meal was bad and the serving spoons never get cleaned.

Room Tip: Choose a corner room to minimize noise from adjacent rooms.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
Thanks so much for your comments. I am sorry it sounds as though we completely missed the mark on your visit. I am very sorry as you know from our other guest's comments, that is not the guest experience we pride ourselves in. I will investigate the odor in the hallways and address the breakfast bar cleanliness. We have just ordered 30 new leather recliners and ottomans from Lane Company Furniture to replace some rather worn chairs.
I hope you will come back and give us a second opportunity should you return to the area. We would love another visit to show you our true customer service.
Gary Purvis
VP of Operations
Dominion Lodging, inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alton, Virginia, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2013

Stayed only one night . This is one of the cleanest motels I have ever stayed in. Very spaceous with kitchen area seperate from bed and bath . It is close to highway,but leaving the ac fan running ,we did not hear traffic. No noise from hallways either. Would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

Stayed here on a recent trip to Roanoke, after being moved here by the Quality Inn after a roof failure caused major flooding at their hotel. Wow, what an upgrade! The suites are huge, clean and comfortable and the staff was completely courteous and helpful. This was the first Mainstay Suite where I have stayed, but won't be my last. The next time I go to Roanoke, I'm staying at the Mainstay.

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Airy, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 1, 2013

The location was great. Easy access to the airport and the rest of Roanoke. After a bad experience with a dirty hotel, this place was just amazing. The staff was very friendly and helpful. Would definitely stay here again.

Room Tip: The rooms have a complete kitchen, with dishwasher and full size refrigerator... separate "livi...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, July 2, 2013
Kelly,
Thanks for visiting us at the MainStay Suites Airport. I'm pleased your stay was enjoyable and I appreciate the positive comments you wrote about us.
I hope you will visit us again when you return to the Roanoke Valley.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richford, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 11, 2013

MainStay Suites, Roanoke, Virginia is by far the best hotel chain where we have ever stayed, PERIOD. These rooms could have commanded at least $125 to $150 per night, with no qualms from us. On top of that, the front desk people were cheery, helpful, and just down right polite. We are now in the process of finding where all these Suites are, and will definitely seek them out whenever possible.

Art and Sue Robertson

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, May 13, 2013
Art,
Thanks so much for your kind words of our hotel. MainStay Suites does offer large rooms with full kitchens and plenty of room to relax at an affordable price. Our staff makes everyone feel right at home as we are one big happy family!
We hope you will visit us again soon. Don't worry, we won't increase your rate!!!
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about MainStay Suites Airport

Also Known As:
Mainstay Suites Airport Hotel
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke
Roanoke Mainstay
Address: 5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Roanoke
#12 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Airport 2*
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