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“hotel with an overbearing smell” 2 of 5 stars
Review of MainStay Suites Airport

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MainStay Suites Airport
2.0 of 5 Hotel   |   5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012   |  
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Ranked #9 of 37 hotels in Roanoke
Cullman, Alabama
1 review
“hotel with an overbearing smell”
2 of 5 stars Reviewed July 20, 2013

Based on favorable reviews we decided to stay here on June 13th, 2013 for one night.It was a big mistake. The stench in the corridor of the second floor was unbearable. The smell was slightly less so in the room. It smells like a mix of something rotten and urine. This may be the old carpets in the corridor, I am not sure. The chairs in the room are old and worn out and give the impression of not clean. The hotel staff was very helpful.
The cleanliness of the breakfast area needs work. The cooked oat meal was bad and the serving spoons never get cleaned.

Room Tip: Choose a corner room to minimize noise from adjacent rooms.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, August 20, 2013
Thanks so much for your comments. I am sorry it sounds as though we completely missed the mark on your visit. I am very sorry as you know from our other guest's comments, that is not the guest experience we pride ourselves in. I will investigate the odor in the hallways and address the breakfast bar cleanliness. We have just ordered 30 new leather recliners and ottomans from Lane Company Furniture to replace some rather worn chairs.
I hope you will come back and give us a second opportunity should you return to the area. We would love another visit to show you our true customer service.
Gary Purvis
VP of Operations
Dominion Lodging, inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Alton, Virginia, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2013

Stayed only one night . This is one of the cleanest motels I have ever stayed in. Very spaceous with kitchen area seperate from bed and bath . It is close to highway,but leaving the ac fan running ,we did not hear traffic. No noise from hallways either. Would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

Stayed here on a recent trip to Roanoke, after being moved here by the Quality Inn after a roof failure caused major flooding at their hotel. Wow, what an upgrade! The suites are huge, clean and comfortable and the staff was completely courteous and helpful. This was the first Mainstay Suite where I have stayed, but won't be my last. The next time I go to Roanoke, I'm staying at the Mainstay.

Stayed July 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Airy, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 1, 2013

The location was great. Easy access to the airport and the rest of Roanoke. After a bad experience with a dirty hotel, this place was just amazing. The staff was very friendly and helpful. Would definitely stay here again.

Room Tip: The rooms have a complete kitchen, with dishwasher and full size refrigerator... separate "livi...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, July 2, 2013
Kelly,
Thanks for visiting us at the MainStay Suites Airport. I'm pleased your stay was enjoyable and I appreciate the positive comments you wrote about us.
I hope you will visit us again when you return to the Roanoke Valley.
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richford, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 11, 2013

MainStay Suites, Roanoke, Virginia is by far the best hotel chain where we have ever stayed, PERIOD. These rooms could have commanded at least $125 to $150 per night, with no qualms from us. On top of that, the front desk people were cheery, helpful, and just down right polite. We are now in the process of finding where all these Suites are, and will definitely seek them out whenever possible.

Art and Sue Robertson

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, May 13, 2013
Art,
Thanks so much for your kind words of our hotel. MainStay Suites does offer large rooms with full kitchens and plenty of room to relax at an affordable price. Our staff makes everyone feel right at home as we are one big happy family!
We hope you will visit us again soon. Don't worry, we won't increase your rate!!!
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 7, 2013

Suites had full kitchen and accessories. nice living area and separate bed and bath areas. Staff very helpful and friendly. Treated you like family. Excellent choices for both hot and cold breakfast. easy parking. Right off main road easy access but quiet at night.

Room Tip: Upper floor has best view
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, May 8, 2013
Dear Fred1948,
Thanks for staying with us for for sharing your comments.
I am pleased you enjoyed your visit to the Roanoke Valley and your stay with us was comfortable. We have large rooms with full kitchens and lots of extra room to relax. We do have a great location just off the main road and located within the Valley View Mall shopping complex.
I hope you will visit us again soon should you return to our part of the world.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 23, 2013

We needed a two-bedroom suite and chose MainStay based on positive TripAdvisor comments. This place really lived up to the good reviews. TVs in each room plus the living area, each room had a bath, everything was spotless. And a most congenial gal on the desk when we checked in. Breakfast was ample and good, too.
We'd like to spend some more time in Roanoke and when we do, I know where we'll be staying. It's near a big mall so there's no lack of shopping or eating opportunities.

Room Tip: If you're a light sleeper, ask for a room on the opposite side of the highway!
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at MainStay Suites Airport, responded to this review, April 24, 2013
Thanks so much for your kind words concerning your recent stay. I am pleased you enjoyed your large rooms and we look forward to having your return visit.
We are located in the Valley View Mall complex, southwest Virginia's largest shopping center. There are ample restaurants, movie theaters and shopping venues to keep you busy. The valley also offers many leisure activities and outdoor adventures to explore.
Thanks again for your comments. I will pass them on to the staff.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about MainStay Suites Airport

Address: 5080 Valley View Blvd., 5070 Valley View Blvd, Roanoke, VA 24012
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Roanoke
#9 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Airport 2*
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke

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