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“Good, inexpensive place to stay” 4 of 5 stars
Review of MainStay Suites Airport

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MainStay Suites Airport
2.0 of 5 Hotel   |   5080 Valley View Blvd., Roanoke, VA 24012   |  
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Ranked #9 of 39 Hotels in Roanoke
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good, inexpensive place to stay”
4 of 5 stars Reviewed October 30, 2012

Stayed here one night while driving the Blue Ridge Parkway. A little ways into town, but not too bad of a drive. I will echo the previous comment about GPS not finding the exact location, but a little common sense is all you need. The only thing keeping this from being a 5 star review is that both the blanket on the bed and the spare in the closet were both covered in hair-either weren't washed properly, or housekeeping is doing some major shedding. The front desk was very friendly when I asked for an extra blanket, but provided a much smaller one that didn't cover the bed.

I would still recommend this hotel, but would advise anyone staying here to check the blankets and sheets carefullly before climbing into bed.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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124 reviews from our community

Traveler rating
    73
    30
    11
    5
    5
See reviews for
45
26
4
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed October 11, 2012

Stayed in10 hotels whilst on holiday from UK. The front desk receptionist, Curtis, was one of the nicest staff members we met on our travels. Welcoming, friendly and helpful. Hotel was reasonably priced and clean. Booked for 1 night but following day, booked in for an additional night.

Stayed September 2012, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Ontario
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 4, 2012

Front desk was funny and extreemly helpful. Great check in and check out. Room was spotless, rate was good, breakfast and WIFI included. I had a suite which was wonderful. Everytning was great for my one night stay. Would recomend it for sure.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VA
1 review
4 of 5 stars Reviewed September 6, 2012

Curtis,the front desk staff member was very friendly and helpful. She was a joy to see at the front desk. Ralph,the shuttle bus driver was friendly,and a excellent host. These two people were very professional. They made a bad day good. Bonnie-front desk staff was a pill to swallow. I received a call from her,regarding my room. She informed me that I did not need a room for 5 people and was changing my room. She informed me that the room I had booked was not the syste rate and she needed the rooms. I informed her that the rate on line for these rooms was for the syste rate. I had no problem exchanging the rooms if needed;however Bonnie did not approach the situation in a professional manner. Hotel need to change the menu for breakfast and update the room decor. Hotel was clean.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
2 reviews
4 of 5 stars Reviewed September 2, 2012

Ralph, shuttle bus driver was an excellent host; friendly, professional and fun. Curtis-front desk staff member was extremely hepful and pleasant, was a joy to have at the front desk. Bonnie-front desk staff person-initially was rude to my co-worker-rooms had been booked on line and she told my co-worker that we did not need them and they were not at the state rate. We booked the initial rooms on line at the state rate; however, did not have a problem with exchanging them if they were needed by a larger party; however Bonnie did not approach the situation in a professional manner. Hotel needs to be upgraded in terms of room decor; however, was clean.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 29, 2012

This extended stay hotel has potential, but needs to get with the times. No wi-fi. Really??? Decor is a somewhat tired burgundy, forest green, floral and plaid sprinkled with the inevitable child-in-straw-bonnet-in-flowery-field prints. Ask for room on opposite side from interstate -- the windows aren't all that soundproofed. I did appreciate the room layout, with functional kitchen, table big enough to work at or have a small meeting, separate living area and bedroom. They really need to update, though.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 28, 2012

Nice place to stay but poor customer service. Full kitchen, nice seating area. We arrived around midnight because of a late flight so couldn't get up for the breakfast. Would of been nice if breakfast was served a little longer.

The employees were not very helpful or nice. When we checked in the clerk was very abrupt. I walked up and gave the clerk my name and his response was "one". One what? One night? One person?

The next morning a new clerk was not very helpful. We asked about a ride to the airport. After we called a cab we walked out and found out that they have a van that said "Airport Shuttle" on the side. They never told us that;

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Airport

Address: 5080 Valley View Blvd., Roanoke, VA 24012
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Roanoke
#7 Business Hotel in Roanoke
#10 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Airport 2*
Number of rooms: 77
Official Description (provided by the hotel):
Make yourself at home and stay longer for less at the pet-friendly MainStay Suites® Roanoke Airport in Roanoke, VA. We are conveniently located off of Interstates 81 and 581, less than two miles from the Roanoke Regional Airport and the Valley View Mall and close to the following popular attractions: Blue Ridge Parkway Dixie Caverns and Pottery Shop Mill Mountain Zoo Lewis-Gale Medical Center Field ballpark Spend time exploring the area, which offers a wide range of outdoor recreational activities like golfing, hiking, horseback riding, boating, fishing and swimming. A variety of restaurants, cocktail lounges and specialty shops are within walking distance. Our spacious suites will make your time with us enjoyable whether you’re here for days, weeks or even months. Each residential-style guest room includes fully-equipped kitchen facilities, sofa sleepers, flat-screen television, hair dryer and iron. Additional complimentary offerings include: Free continental breakfast Free premium cable television with movie channels Free airport transportation Free high-speed Internet access Corporate travelers will appreciate our on-site business center, public computer, access to copy and fax services and meeting facilities. Start or finish the day with a workout in our exercise room and spend time relaxing by practicing your swing on our on-site putting green. Our extended stay hotel has ample free parking that can accommodate most vehicles and features laundry facilities on the property that are available for use at your convenience. Book your stay today at the MainStay Suites in Roanoke, VA and enjoy all of the luxuries of home for as long as you like. ... more   less 
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke

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