I travel about 30 weeks out of the year so when I take the time to write a bad review, something must be a bit out of kilter. I also manage customer relations in a nine state area and can spot someone with a chip on their shoulder from a mile away.
The front desk clerk/supervisor I encountered at the Mainstay Suites in Roanoke VA, had a serious attitude problem and was intentionally trying to antagonize and provoke customers. This woman was loud, rude, sarcastic, and confrontational. But most disturbing - the individual’s actions were unsolicited.
YAHOO TRAVEL has several posts similar to this, the employee (described as manager) is a male who treats customers like trash.
Someone with this “ghetto mentality” should never be employed in the service industry. This woman conducted herself as if it were normal to behave like someone on a Jerry Springer episode, even yelling at people across the room. It was unbelievable.
While at the hotel I heard three other staff members making derogatory remarks about their jobs and guests.
I would encourage others to choose one of the numerous other hotels adjacent to this one as management is most likely aware of this employee’s exceptionally poor demeanor and just does not care.
Nearby hotels in this price range included Holiday Inn Express, a newly refurbished Sheraton with great restaurant, Residence Inn, Hyatt Place, and Comfort Inn. Just search Valley View Blvd or Hershberger Road - Roanoke VA, or Roanoke Airport.
- Official Description (provided by the hotel):
- All suites hotel, interior rooms. ... more less
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- Also Known As:
- Mainstay Suites Airport Hotel Roanoke
- Mainstay Roanoke
- Mainstay Suites Roanoke