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“"Ghetto" attitude needs to stop” 1 of 5 stars
Review of MainStay Suites Airport

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MainStay Suites Airport
2.0 of 5 Hotel   |   5080 Valley View Blvd., Roanoke, VA 24012   |  
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Choice Privileges Points
Ranked #10 of 38 Hotels in Roanoke
Certificate of Excellence 2014
Ocracoke Island
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
“"Ghetto" attitude needs to stop”
1 of 5 stars Reviewed July 2, 2012

I travel about 30 weeks out of the year so when I take the time to write a bad review, something must be a bit out of kilter. I also manage customer relations in a nine state area and can spot someone with a chip on their shoulder from a mile away.

The front desk clerk/supervisor I encountered at the Mainstay Suites in Roanoke VA, had a serious attitude problem and was intentionally trying to antagonize and provoke customers. This woman was loud, rude, sarcastic, and confrontational. But most disturbing - the individual’s actions were unsolicited.

YAHOO TRAVEL has several posts similar to this, the employee (described as manager) is a male who treats customers like trash.

Someone with this “ghetto mentality” should never be employed in the service industry. This woman conducted herself as if it were normal to behave like someone on a Jerry Springer episode, even yelling at people across the room. It was unbelievable.

While at the hotel I heard three other staff members making derogatory remarks about their jobs and guests.

I would encourage others to choose one of the numerous other hotels adjacent to this one as management is most likely aware of this employee’s exceptionally poor demeanor and just does not care.

Nearby hotels in this price range included Holiday Inn Express, a newly refurbished Sheraton with great restaurant, Residence Inn, Hyatt Place, and Comfort Inn. Just search Valley View Blvd or Hershberger Road - Roanoke VA, or Roanoke Airport.

  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
    65
    29
    11
    4
    5
See reviews for
40
24
4
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Brevard, North Carolina
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 9, 2012

Stayed the night before flying out of Roanoke and picked this place due to the close proximity to the airport and the good reviews, but breakfast is lacking. There was absolutely no fruit and the coffee was horrible, reminded me of gas station coffee. When you have to go the Roanoke Airport for better coffee you know you have a problem. We liked the room real well and the bed was comfy; but won't return due to the poor breakfast. But kudos to Curtis at the front desk for being so helpful with directions downtown!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Falls, Wisconsin
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 25, 2012

Compared to a lot of the hotels in the area, this hotel had the most to offer and with the lowest price. The Suites were wonderful; we had a one bedroom, which had a living room, full kitchen, large bath and full closet. A great place to stay for one night or extended. Very clean and professional. It even included breakfast.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mermaid Waters
Top Contributor
131 reviews 131 reviews
128 hotel reviews
Reviews in 121 cities Reviews in 121 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed May 22, 2012

This was our first time staying at Mainstay Suites but it certainly won't be our last as we were very impressed. We arrived very early but the most pleasant receptionist made no bones about checking us in straight away. The suites are very well equipped and very clean. The beds are comfortable, clean and warm. The breakfast was excellent. The hotel is situated an easy walk to shops and restaurants and Walmart etc. If you have been driving a lot it is nice to get out of the car. The airport is close by but doesn't cause any problems. I would not hesitate to recommend this hotel to anyone and would certainly stay here again if in the area. It was one of the best places we stayed at in three weeks of travelling.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Myrtle Beach, South Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 23, 2012

We had a very nice stay (despite the weather) at the Mainstay Suites. Jennifer was excellent in booking our room and the entire staff was friendly and hospitable. Ample supplies (towels, coffee, etc...) are made available for your stay and more are easy to get via their pantry (accessible 24/7). We will stay here again. The room was large and the separate bedroom is a nice touch for a long weekend.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Littleton, NC
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2012

The friendiness and helpfullness of Curtis and Bonnie make you feel like family. I have stayed here before and always request this hotel when I have to return to Roanoke mainly based on the staff and location. I have stayed in another hotel in the same vicinity and it is just not the same. These ladies are the best! I feel safer here than most hotels because I know they pay attention to everyone that comes in. They geniunely care about making your stay very pleasant.

Room Tip: Rooms on the front have less traffic noise
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2012

Making reservations was my first experience with this hotel. Curtis Saunders is a true pro at handling that procedure and really was the reason we decided to stay at Mainstay for an extended time. Meeting Curtis when we checked in simply cemented our first impression. She really is very good with people and that talent was very obvious to us the entire two weeks we were there.
Obviously this hotel is managed well because the whole staff is intent on making their guests feel as much as home as possible.
Thank you Mainstay!!!
The Weaver Family

Room Tip: When you see the location of a major road and the airport you may think noise would be an issue. Nei...
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Airport

Address: 5080 Valley View Blvd., Roanoke, VA 24012
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Roanoke
#9 Business Hotel in Roanoke
#9 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:2 star — MainStay Suites Airport 2*
Number of rooms: 77
Official Description (provided by the hotel):
All suites hotel, interior rooms. ... more   less 
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke

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