We often stay at this location because it is near our son's school. Usually it is a nice stay with very few complaints. This last time was the exception. The thermostat didn't seem to work and the room kept getting more and more uncomfortable. The bed felt as though it was broken and sagged towards the middle (king bed). The worst part was all of the ultra-firm pillows. I actually woke up with a very stiff neck and my chin almost touching my chest. I was very disappointed by this stay as every other time has been pretty good. I hope it gets better, or we may have to find another hotel.