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“Stay here if you want to be close to the airport on business” 4 of 5 stars
Review of Courtyard by Marriott Roanoke Airport

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Courtyard by Marriott Roanoke Airport
3.0 of 5 Hotel   |   3301 Ordway Drive, Roanoke, VA 24017   |  
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Ranked #7 of 37 hotels in Roanoke
Buffalo, NY
Top Contributor
80 reviews 80 reviews
48 hotel reviews
Reviews in 51 cities Reviews in 51 cities
117 helpful votes 117 helpful votes
“Stay here if you want to be close to the airport on business”
4 of 5 stars Reviewed January 3, 2012

I have stayed here probably 4 or 5 times while visiting Roanoke/Salem when I wanted to be close to the airport (or when Hotel Roanoke was booked). Really nice little breakfast food area/bar that has really great breakfast food and fast. Nice little bar at night. Friendly staff, comfortable rooms. Location, eh, it's by the airport that is what you are going for. There is a relatively large mall about a half mile away with food and shops.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review, January 10, 2012
Dear Utilant,

Thank you for posting your feedback about our hotel. We are in a very convenient location to the airport, which we provide 24 hour shuttle service to and from, Valley View Mall, numerous restaurants, and downtown Roanoke.
I am glad you enjoyed your meals in our on-site restaurant, the Bistro. We offer many different breakfast items made to order, a variety of sandwiches and appetizers for dinner, and we also have a full bar.
I again thank you for staying with us and we look forward to seeing you on your next trip to the Roanoke Valley!
Sincerely,
Adam Michael
General Manager
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134 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Virginia Beach, Virginia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2011 via mobile

This is a very nice Courtyard. It has everything you would expect from a Courtyard. I have to take a moment to thank the front desk staff for their great customer service. I arrived a day earlier than what was expected and unfortunately the Courtyard was sold out that night but the clerk on duty at the front desk quickly called next door to the Residence Inn and booked me in there for the one night. On the next day I was able to check in early at the Courtyard for the rest of my stay in Roanoke. If you do not need to be in downtown Roanoke this Courtyard is an excellent choice.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review, December 15, 2011
Dear Eng23it,

Thank you for recently staying with us. We pride ourselves on providing excellent guest service and I am glad that the Front Desk was able to help you find an alternative hotel since we were sold out. I am also happy to hear we were able to provide you with an early check in the next morning.
Thank you again for staying with us and we look forward to seeing you on your next trip to Roanoke.
Adam Michael
General Manager
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Richmond, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 7, 2011

I travel a great deal and never have I received such superior service.
Thank you to the staff/family Courtyard Marriott in Roanoke VA
Adam, Joe, Virginia, Frances, Sandra, Regina, Dewayne, Larry, Jim, Mike, John H, Susma, Beth, Susan, Teri,Velisha, Chris, Amanda, Jillian, Don, Donna, Megan, Dominque & Martha. From one night stays, to 10 day stays. Individual meetings or my team meetings, food service, being greeted by name all day long. Friendly, fast, sometimes funny and the occassional "you saved the day" moments. I will never go anywhere else!!

Room Tip: That is my secret...lol. I have never had a bad room, even during construction.
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review, December 9, 2011
Dear Christine183,

Thank you so much for your kind words about my staff members here at the Roanoke Courtyard. We love having you here and can't wait for you to return. You are always welcome here because YOU are part of OUR FAMILY!

Take care and have a wonderful holiday!

Adam Michael
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, VA
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 31, 2011

Left the ESA next door and was looking for an affordable place to stay. The manager listened to our story of having to leave a budget motel next door and the reason for our trip, to honor a family that lost a son in Iraq, and she was able to offer us a great rate. The stay could not have been more enjoyable. There was not a single negative. Thank you Marriott for helping us during a very emotional trip.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Top Contributor
124 reviews 124 reviews
122 hotel reviews
Reviews in 78 cities Reviews in 78 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 24, 2011

The Courtyard looks brand new. It is comfortable, great services and amenities. Only issue is gym. 1 elliptical and 2 treadmills. Watch out for the equipment hogs. I had a couple that latterly guarded the machine while one went to the restroom. People just make you laugh sometimes. Otherwise hotel was great. Have stayed and will stay again.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 13, 2011

Hotel staff is friendly and professional, rooms are clean, and the remodeled lounge is great for working or relaxing. It's also a very beautiful part of VA!

Room Tip: Jillian and Terry will help you decide!
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashburn, Virginia
2 reviews
5 of 5 stars Reviewed October 10, 2011

We stayed at this hotel for our daughter's wedding and the staff went out of their way to make sure that we were comfortable and they went above and beyond to grant our special requests. It seemed no matter what we asked of them, they found a way to make it happen - - from the clean, spacious, comfortable rooms with refrigerators to early check-ins and late check-outs to a conference room to build flower arrangements, and they made it happen with smiles on their faces. They made an effort to remember our faces and gave personal greetings to wish us luck for our celebration. Thank you to Martha and everyone on the staff for a wonderful weekend!

Room Tip: They have upgraded rooms that are a little bigger with a pullout bed/couch - some even have balconie...
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Roanoke Airport

Address: 3301 Ordway Drive, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Roanoke Airport 3*
Reservation Options:
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Also Known As:
Courtyard By Marriott Roanoke Airport Hotel Roanoke
Courtyard Roanoke Airport
Roanoke Marriott
Roanoke Courtyard

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