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“Great experience” 5 of 5 stars
Review of Courtyard by Marriott Roanoke Airport

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Courtyard by Marriott Roanoke Airport
3.0 of 5 Hotel   |   3301 Ordway Drive, Roanoke, VA 24017   |  
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Ranked #7 of 37 hotels in Roanoke
Chesapeake, VA
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Great experience”
5 of 5 stars Reviewed October 31, 2011

Left the ESA next door and was looking for an affordable place to stay. The manager listened to our story of having to leave a budget motel next door and the reason for our trip, to honor a family that lost a son in Iraq, and she was able to offer us a great rate. The stay could not have been more enjoyable. There was not a single negative. Thank you Marriott for helping us during a very emotional trip.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • English first
  • German first
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English first
Maryland
Top Contributor
126 reviews 126 reviews
123 hotel reviews
Reviews in 79 cities Reviews in 79 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed October 24, 2011

The Courtyard looks brand new. It is comfortable, great services and amenities. Only issue is gym. 1 elliptical and 2 treadmills. Watch out for the equipment hogs. I had a couple that latterly guarded the machine while one went to the restroom. People just make you laugh sometimes. Otherwise hotel was great. Have stayed and will stay again.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 13, 2011

Hotel staff is friendly and professional, rooms are clean, and the remodeled lounge is great for working or relaxing. It's also a very beautiful part of VA!

Room Tip: Jillian and Terry will help you decide!
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashburn, Virginia
2 reviews
5 of 5 stars Reviewed October 10, 2011

We stayed at this hotel for our daughter's wedding and the staff went out of their way to make sure that we were comfortable and they went above and beyond to grant our special requests. It seemed no matter what we asked of them, they found a way to make it happen - - from the clean, spacious, comfortable rooms with refrigerators to early check-ins and late check-outs to a conference room to build flower arrangements, and they made it happen with smiles on their faces. They made an effort to remember our faces and gave personal greetings to wish us luck for our celebration. Thank you to Martha and everyone on the staff for a wonderful weekend!

Room Tip: They have upgraded rooms that are a little bigger with a pullout bed/couch - some even have balconie...
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hermanus, South Africa
Top Contributor
89 reviews 89 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 12, 2011

Another Marriott Courtyard without a mirror for the ladies (see my comments for Asheville). The star of this hotel, according to my husband, is Jillian at the front desk. She was extremely helpful when hubby (a not too switched on senior...) couldn't work out how to register his newly-purchased cell phone..

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review, September 13, 2011
Dear Christine7200,

Thank you so much for staying with us during your recent trip to the beautiful Roanoke Valley! We appreciated the opportunity to serve you as our guest.

I am delighted to hear your wonderful comments about my Front Office Supervisor Jillian. She is a gem and I am glad she was able to help out your husband.

We hope to see you again when you return to the area.

Adam Michael
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bossier City, Louisiana
1 review
5 of 5 stars Reviewed September 10, 2011

No matter what time of the day, or night, all of the staff were so helpful & so friendly! They never hesitated to assist immediately, and always with a smile!!! They proved that going "over and beyond" is just the norm here! I left feeling like family!!! It wouldn't matter what the prices were anywhere else in town...the level of customer service you receive at the COURTYARD BY MARRIOTT ROANOKE AIRPORT is absolutely impeccable! I'm completely convinced no one can top it!!!

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROACourtyardGM, General Manager at Courtyard by Marriott Roanoke Airport, responded to this review, September 13, 2011
Dear GreatStay777,

Thank you so much for your kind words about the service you received during your stay. We strive to make each and every guest feel like they are at home during their stay with us. It makes me so proud that my staff was able to make you feel like family during your stay.

Thank you again and we look forward to seeing you on your return trip to the Roanoke Valley!

Adam Michael
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 25, 2011

We needed an overnight stop on a long trip and booked in advance through Priceline. We were thrilled with the spaciousness of our room but more importantly the courteousness of the staff was even more pleasing. We checked in right at Sunset and the clerk gave us a balcony room on the third floor enabling us to enjoy a beautiful sunset. When we were seeking advice on a good place for dinner, the same person ( Beth - thank you!) gave us excellent recommendations for dinner that were not too far away. She was honest and eager to assist. The final service topper was when we arrived home and discovered that we had left our pillows there. I called and the individual with whom I spoke graciously offered to ship them to us here at home.
The one thing missing? Breakfast. We have grown accustomed to wonderful complementary breakfasts. But there is a frig in the room and we came prepared. Due to the comfort and space in the room, we enjoyed our own free breakfast." Great stay!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Roanoke Airport

Address: 3301 Ordway Drive, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Roanoke Airport 3*
Reservation Options:
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Also Known As:
Courtyard By Marriott Roanoke Airport Hotel Roanoke
Courtyard Roanoke Airport
Roanoke Marriott
Roanoke Courtyard

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