My company has an account with this hotel, so I stay here every time I'm in Roanoke for business. Never had a bad experience here. Just about everyone on the staff knows me by name now, and they all treat me with the greatest respect and service a traveler could hope to find! I would like to recognize Cheri and Brenda by name. In my opinion they both go above and beyond what their job description may call for, and always make me feel at home. Don't get me wrong, everyone there does a great job, but I wanted to recognize these two ladies by name.