I checked in around 10 pm. After setting down my bag and turning to make coffee for the morning, I noticed the coffee service and the dresser it was on was covered with little ants. I went back to the front desk and they apologized and changed my room. The coffee service hadn't been cleaned from the previous stay. The grounds were still in the filter basket and there was no "regular" coffee, only decaf. I cleaned it and prepared coffee for the morning. Coming back to my room the next afternoon, the coffee service again had not been cleaned. The pot hadn't even been rinsed, but the coffee had been replenished. It did not appear that the room had been vacuumed either. The bedspreads were stained to the point that I wasn't sure they had ever seen a washing machine. I travel the state and this is the first trip I've ever had to give less than 4 stars. I'm sending an email to the person who reserves our rooms to request I never stay here again. On the plus side, they have a very nice breakfast. On the downside, they served exactly the same items the two days I was there. I'm happy others have had a pleasant stay here, but that was not my experience. The General Manager said they "would do better next time". The only way there will be a next time, is if I don't have an option as to where I stay.
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- Also Known As:
- Comfort Inn Roanoke Airport Hotel Roanoke
- Roanoke Comfort Inn