What I wrote after our March 29th stay...
This Comfort Inn was everything you would want and expect at a chain hotel. It was clean, had microwave, fridge, flat screen TV with cable channels. The bed pillows are small, but efficient. The double beds seemed to be the smallest double beds around, but I assume they are true size; just not use to sharing a double with my hubby. I guess most of the hotels we have stayed at before had queen beds. Breakfast was provided. We were on second floor and had to go up to 3rd or down to 1st floor for ice. We discovered the $1.50 safe fee upon check out. I've never encountered that before. It was removed from our bill, but the hotel still charged us a $1 more than what was on our confirmation print-out. Not arguing over a dollar. All in all I would not stay here again since the rate can't be confirmed by their own print-out and we need bigger beds.
April 2013 Update...VP of Operations, G. Purvis, contacted me personally to offer his apologies for not honoring rate on my confirmation print out. The $1.50 safe fee was refunded at the hotel by the clerk and Mr. Purvis discovered that their hotel tax rate went up 1%, but the reservation system has not been updated to reflect that, so my confirmation printout would not match their rate. Also, he stated that they will be upgrading to queen size beds! I appreciate Mr. Purvis contacting me. Great customer service goes a long way and it certainly changes my mind about staying with them again, especially if they get the bigger beds.
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- Also Known As:
- Comfort Inn Roanoke Airport Hotel Roanoke
- Roanoke Comfort Inn