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Comfort Inn Roanoke Airport: Traveler Reviews

2.5 of 5
5070 Valley View Blvd, Roanoke, VA 24012-2038
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Comfort Inn Roanoke Airport
Ranked #8 of 37 hotels in Roanoke
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66 reviews from our community

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Christiansburg, Virginia
Top Contributor
88 reviews 88 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
“Reliable for over 10 years”
4 of 5 stars Reviewed March 3, 2013

Each year in March I welcome two teams of young professionals from different parts of the world. They arrive at Roanoke Airport and spend their first night at the Comfort Inn. Part of the experience is the warm always shown to the team members, regardless of their nationality or native language by the hotel staff. Tops are Brenda who puts in long hours at the front counter but is always cheerful and Carmen, the sales manager.

Team members are frequent international travelers used to staying in luxury hotels. But they are always enthusiastic about this Comfort Inn and the morning breakfast.

My wife and I use this hotel as a staging base for early departures and late arrivals when we make long trips abroad.

Room Tip: We used rooms 401, 402, 403 and 412 this trip, all on the top floor. Very quiet,each has a nice view...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review
March 4, 2013
Thank you so much for being a loyal guest for the past 10 years. We are privileged to serve your group each year.
I will pass along your kind words to both Brenda and Carmen, as well as the entire hotel staff.
We look forward to serving your group again in the future. Please let us know if we can be of any further assistance.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, TN
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Better than average Comfort Inn”
4 of 5 stars Reviewed February 25, 2013

We have stayed at this particular Comfort Inn several times over the past 2 years and have always found the hotel to be a step up from your average Comfort Inn. The rooms are clean with decent space and all rooms come with flat screen TV's. I did find the beds somewhat softer than I am used to, even in many hotels. There are plenty of restaurants in the area, including several that are within a short walk if the weather permits. In addition, the hotel is right next to the Valley View Mall, so there are plenty of stores for shopping, including a Walmart, if that is important.

Continental breakfast is a slight step up from most Comfort Inn's, in the sense they have several hot selections to choose from, although the scrambled eggs are obviously pre-made and not fixed on site (whoever heard of a square egg patty???). In addition to both bacon and sausage patties, I was surprised to find creamed chipped beef available the day we were there in addition to the usual cold cereals, yogurt, fruit and other breakfast selections.

All in all a very decent place to stay, although at $85 for a senior rate, its not the cheapest choice.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review
March 1, 2013
Thanks for staying with us on several occasions. We enjoy having you as a return guest!

Thanks also for your kind comments. We strive each day to make sure our guests receive a clean and comfortable room. Our location is perfect for travelers or shoppers. We are located within Southwest Virginia's largest shopping complex.

You are correct, our eggs are pre-made. Due to Health Department regulations, we are only allowed to serve pre-made items. I do hope you enjoyed them as they really do have a good taste.

We look forward to seeing you again in the future!

Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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Norfolk, Virginia
2 reviews
“my last visit”
5 of 5 stars Reviewed January 2, 2013

I stay here every time I'm in the Roanoke area, my company has a corporate acct. I am never disappointed. Rooms are nice, clean and well mantained. The best continental breakfast of any of the hotels I stay at for business. I was VERY glad to see Brenda (front desk) is back at this location! She had transferred to another hotel on my previous two visits. The other people did a good job while she was gone, but Brenda adds a more personal touch because she remembers me and always calls me by name!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review
January 3, 2013
Thanks for sharing your comments and for being a return guest. I am pleased we are able to accommodate your company and that we have provided you with clean and comfortable rooms. I am excited that Brenda has returned to the Comfort Inn Airport. She filled in briefly at another Comfort Inn and has now returned to her "home" and her family of guests. She provides excellent service to everyone.
I look forward to serving your lodging needs in the future.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington,NC
1 review
“Don”
5 of 5 stars Reviewed December 21, 2012

I've been staying at this location since it opened. Staff is like "family". Miss Brenda has always taken great care of me and I've noticed the care she offers other visitors as well. I've never found it to be unclean, great breakfast selection each morning. Convenient to many restaurants as well as the Mall and other shops.

Room Tip: Never had a bad experience regardless of room location
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Donnie W about Comfort Inn Roanoke Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review
December 27, 2012
Thanks for your kind words of your recent visit to the Comfort Inn Airport.
I will pass along your comments to Mrs. Brenda. I am pleased your stay was enjoyable and our location offers many dining options and the areas largest mall.
I hope you will visit us again soon and I am sure Mrs. Brenda will take excellent care of you.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
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New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“I like to stop here there are many restaurants nearby and the staff have always treated me well”
5 of 5 stars Reviewed November 20, 2012

I have stayed at this location at least 5 times and have never been disappointed. I take a motorcycle trip to FLA each Nov and stop here going both ways. The staff are friendly and helpful and the rooms are clean.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SteveST1300 about Comfort Inn Roanoke Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyDLIvp, VP of Operations at Comfort Inn Roanoke Airport, responded to this review
December 18, 2012
Thank you for being a loyal guest of the Comfort Inn Airport in Roanoke. I am pleased you visit us each fall on your motorcycle trips.
I will pass along your comments to the entire staff and we look forward to having you visit us in the future.
Sincerely,
Gary Purvis
VP of Operations
Dominion Lodging, Inc.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Roanoke Airport

Also Known As:
Comfort Inn Roanoke Airport Hotel
Comfort Inn Roanoke Airport Hotel Roanoke
Comfort Inn Roanoke
Roanoke Comfort Inn
Address: 5070 Valley View Blvd, Roanoke, VA 24012-2038
Region: United States > Virginia > Roanoke
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotels in Roanoke
#12 Family Hotels in Roanoke
Price Range: $
Hotel Class:2.5 star (2.5*)
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