I was disappointed from walking in the door and getting the look of "Why are you here, you're not welcome." When I said I had a reservation I was told that I did not and even when I showed them my printed reservation I was told I didn't have it and that I cancelled. Lynn was very condescending especially when she kept insisting that I was the gift card person. This was said like it was dirty words - "Those Gift Card people." I had not idea what she was talking about because I was reserving the room with no coupons or discounts. I was told it was my fault my reservations were cancelled and that their record keeping was perfect. She refused to acknowledge her confirmation emailes to me or that she even communicated with me. When I tried telling her how disappointed I was because I made the reservations 3 months in advance for a special birthday for my husband - that didn't matter to her because I should be happy it was just a birthday that we didn't get to celebrate and her husband was in the hospital. I must say the reception and friendliness I received at the Sheraton was much better than I received at the King George Inn. There was absolutely no professionalism from the owners who wanted my money. Totally unacceptable.
- Official Description (provided by the hotel):
- Newly restored, 1900's Georgian Colonial. Four spacious suites with private baths and sitting room. Art Gallery and original art throughout mixed with vintage furniture and Persian rugs. The Inn is located in historic old Southwest with a perfect view of the Mill Mountain Star. Close to downtown, museums, restaurants, the Blue Ridge Parkway and the Appalachian Trail. A gourmet breakfast is served on your time schedule...come see us, we'll leave the star on for you. ... more less