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“Nice place” 4 of 5 stars
Review of Cambria Suites Roanoke

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Cambria Suites Roanoke
3.0 of 5 Hotel   |   301 Reserve Ave, Roanoke, VA 24016   |  
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Ranked #1 of 37 hotels in Roanoke
Lakeland, Florida
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Nice place”
4 of 5 stars Reviewed July 4, 2014

Very cool feel to the place. Great coffee in the lobby. Convenient to greenway for exercise. Covered parking. Comfortable beds and pillows. Love the separate sitting area- really feels more like a suite. We met the new manager when he saw us having trouble with our key card late one night. He was living in the hotel at the time and we thought he was a guest. Really great guy- the hotel is lucky to have him-it really improved my view of the whole stay. GO IU!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle C, General Manager at Cambria Suites Roanoke, responded to this review, July 5, 2014
Thank you so much for reviewing your stay with us! I'm so glad I was able to hel[ out during your stay. I'm so glad you enjoyed your room, and that you were pleased with our service as well. Thank you again and we hope to see you again soon!
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368 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Any
English first
Culpeper, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

Being anyplace but home for 4 weeks is hard on most people, however at the Cambria it feels like a second home. In the beginning a few hiccups happened but the attentive staff and quick to resolve manager Kyle smoothed over any rough patches. After the 1st week stay most of the staff knew me by name, which I must admit is even better than I could have done my self. Checking in the second week I came in to the front lobby and was seen by Marlana who instantly greeted me by name and had my reservation up before i made it to the counter. As I passed by with luggage to ride the elevator Jill the bartender greeted me by name as well and stated she was happy to see me again. As I approached my room the gentleman who is always keeping the hotel passageways sparkling stopped what he was doing, and exclaimed to me "hello again, please let us know if you need anything at all" I must admit I never get a hello from any maintenance or cleaning staff at any other hotel! Finally I entered my room to find it clean neat and fresh. Shower/Tub is a great size and bathrooms have adequate room, everything you would expect from any other hotel. My biggest reason for the review is the staff. Normally you only experience this type of hospitality from staff at the Ritz or the Four Seasons, however I stand corrected as the Cambria in Roanoke is on par. Lastly the fact that this hotel offers shuttle service to close destinations so you don't have to drive is simply amazing. The 3 Gentlemen that took me all over during my entire stay were all great and very accommodating and courteous. My favorite driver would be Harry however, he even opened the door for me every time and struck up conversation to break the silence. A special thanks to Pamela who always took care of me in the morning, getting my to go water and OJ before I could make it to a table and always giving the best good morning, To Jill the bartender for her patience and amazing knowledge and WOW customer service skills she is a very personable lady who aims to make your stay amazing! To Tony who always struck up conversation and made sure the Bar tv was tuned to a show I liked. To Marlana at the front desk for making my stay great and going the extra mile to make my stay better than great, she was a pleasure to speak with and always took great care of me. To the guy who's name I do not know passing by in the halls and mopping the floors, it is hugely appreciated that you notice guests exist as most cleaning & maintenance staff do not and I appreciate you stopping the task you were doing until I passed by, and lastly to Harry the bus driver who went far beyond his duties to make sure what I needed and the times I needed to be places were adhered to, Thank you all for simply being amazing and not forgetting that the service your provide 1st is customer service. Additionally Thank you Kyle for taking care of the few problems that overall were minor in comparison to the great staff you have under your care who treated me so kind.

I must comment however that the hallways to access the rooms could be cooler as in the hot summer it can become slightly uncomfortable and the patio could use some more plants to soften up the hard scape. Just as few ideas to keep in mind. Other than that I'm impressed and do not plan to stay another place in Roanoke besides the Cambria when i'm here on business.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle C, General Manager at Cambria Suites Roanoke, responded to this review, July 3, 2014
Thank you so much for the review of our property, there certainly is a lot of positive information here. I will be sure to share this review with Tony, Harry, Jill, Melena, and Pam. They are all going to be so proud that they made such an impression. Also our housemen, I will make sure they know how much you appreciate the extra human touch they offer. We take pride in our rooms, food quality and cleanliness, but what we stand on is our service. Thank you so much for noticing, and we can't wait to see you again soon!

Travel Safe
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Berwick upon Tweed, United Kingdom
Top Contributor
64 reviews 64 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed July 2, 2014

The rooms are very large with a separate seating area/desk area. The beds are extremely comfortable. I had a great night's sleep. You would have to spend a lot more money to get a better hotel room than this.

Everything was spotlessly clean and the bedding/towels/carpeting etc were very high quality.

The only let-down for me was the breakfast which was typical hotel fare. I skipped it and at breakfast in downtown instead.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle C, General Manager at Cambria Suites Roanoke, responded to this review, July 3, 2014
Thank you so much for your review of our property. I'm so very glad to hear that you enjoyed your stay! I hope you get to come see us again soon! Thank you again, and travel safe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 30, 2014

The hotel is very new with underground and above ground parking for great convenience. The grab and go section of the dining area complimented the breakfast and dinner offerings. My suite had a separate area with a desk wired for any and all technological options from HD inputs to audio inputs for presenting video etc. The bedding was inviting as was its location to downtown Roanoke. It is a bit pricey, but deals can be found in advance of your stay. I stayed four nights and would stay here again on my next visit to the city. I did not eat in the restaurant.

Room Tip: Book your room well in advance for savings.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle C, General Manager at Cambria Suites Roanoke, responded to this review, July 2, 2014
Thank you so much for taking the time to review your stay with us! We're always glad to hear when our guests enjoy staying here. I'm pleased to see that you enjoyed the room and hope to see you again soon. Hopefully when you come back you'll have a chance to try the restaurant as we are currently rebuilding our menu!

Thank you again, and travel safe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 27, 2014

Been on the road for 7 hours and this was a pleasant place to pull up to. Right off the bat everyone was super friendly and more then accommodating. Room was super nice and very clean. Overall great hotel and highly recommend this to anyone in the area.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle C, General Manager at Cambria Suites Roanoke, responded to this review, June 30, 2014
I'm so glad you enjoyed your stay with us!! We pride ourselves on our service and I can't wait to share this with my staff. Thank you so much for taking the time to review your stay and I do hope we get to see you again soon!!!

Thank you again and travel safe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

My stay here was amazing. The hotel was so beautiful and clean. The staff was extremely kind and helpful. I would totally recommend this hotel!!! I really enjoyed the location. Right near downtown Roanoke!!!! Also the food was FANTASTIC!!!!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle C, General Manager at Cambria Suites Roanoke, responded to this review, June 30, 2014
Thank you so much for reviewing your stay with us, this is what we love to hear!!!! Our first and highest goal is to deliver great service and a clean and comfortable room!! We love to hear from our guests and can't wait to see you again. Thank you again so much for your kind words!!


Travel safe!
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virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 22, 2014

Breakfast is great, quick service at front desk, hot tub okay, rooms Were NOT clean, sink in my room stunk, housekeeping stole from a few of my Co workers rooms, this was a business trip and we had 12 rooms

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cambria Suites Roanoke

Address: 301 Reserve Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Roanoke
#1 Business Hotel in Roanoke
#3 Romantic Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cambria Suites Roanoke 3*
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Also Known As:
Cambria Suites Roanoke Hotel Roanoke

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