A co-worker and myself just spent the past week at the Cambria Suites in Roanoke, Va. We couldn't have asked for better customer service. The area experienced almost a foot and a half of snow, which shut down the city. The hotel staff went above and beyond what I would expect to be normal customer service. Many of them spent days at the hotel working long hours to meet the guests needs and exceed our expectations. The entire time they were patient and kind and did their jobs with a smile and service that I haven't experienced at other hotels. Excellent food, rooms, excercise facility and the customer service is top notch. Thanks, Bob, Jill, and other staff for making my stay a wonderful experience in a difficult situation.