My husband had a motorcycle accident of the Blue Ridge Parkway on August 15, 2012. He was riding alone from Minnesota to North Carolina. I received a call from the Roanoke Memorial Hospital telling me he had no life threating injuries. The hospital also recommended Cambria Suites. I am forever grateful for the recommendation.
When I called Cambria for a reservation, Mickey at the front desk was wonderful. She said the shuttle would pick me up at the airport, take me any place, and they were here to help me. The next day when I walked out ouf Roanoke Airport, Harry the shuttle driver greeted me by name. When he heard why I was in town, he took me to the hotel and said he would show me the safest way to walk to the hospital -- three blocks away. From this point on, I felt as if the Cambria Family was watching and helping me.
All the shuttle drivers -- Harry, Herbert, and Jim -- watched for me. They checked to see how my husband, John, was doing and did I need anything. Jim drove me and waited as I purchased clothes for John. Herbert took me to UPS to mail three large boxes of motorcycle gear. And as the 13-day stay ended, Harry drove me to the airport to get a rental car and waited so I could follow him back to the hotel! When John moved from the hospital to a rehab center, they drove me to Raliegh Court Rehab Center. Because they were watching for me, I would tell them if I would need a ride home that night.
The front desk staff also helped me and asked daily how John was doing. Mickey, Maria, Nikki, Tiffany, and Kim answered my questions, told me when the washing machine was free, and brightened my day.
The bar/resturant staff also exceeded my expectations. One night Tony saw me walk in and head to the elevator. He came over with a menu and rode up the elevator as I gave me my dinner request! Jill also watched for me as I came back from a long day and was ready to take my order. In the mornings, Pam greeted me and asked what I wanted for breakfast. She and Debra remembered what I ordered in my omlete when I couldn't! They became my family. Also the food was excellant with vegetables cooked just right. Also the fresh fruit was a real treat.
The king suite was perfect for my stay. The accomondations were great including a wonderful bed, bathroom and an area to work on my computer.
I can not say enough about the care I received from Cambria Suites staff. I am sure I forgot to thank someone. The last day everyone gave me hugs and sent me on my way. They helped me during a long visit. Thank you everyone. I will never forget my Cambria Angels.
Elaine, Minneapolis, MN