My wife and I just spent a few days at this new (just over one year old) property. On the whole, the hotel was fine but there are some issues that need to be addressed by management.
On the plus side...the location is great, the rooms and public spaces are immaculate, the staff is extremely friendly and very helpful (a request for additional towels was taken care of in less than five minutes), check-in and check-out were handled well for the most part (see below) and the indoor pool and exercise facility are first rate.
As for the "needs some work" items...when I made my on-line reservation I requested a quiet location away from the elevators and vending areas. The first room that was assigned to us was DIRECTLY in front of the elevators. While the front desk was quick to apologize and immediately change our room, it appears that the request was overlooked. The rooms need more light. Even with all the lamps and fixtures on, the room was dim. And, the closet could REALLY use a light. You can not adjust the fan speed in the HVAC unit. It's either on or it's off. No low, medium or high setting is possible. This seems very unusual especially in such a new property and it may be an issue for light sleepers. The breakfast buffet was adequate but for $9.50 per person, there should have been more of a selection. And my biggest gripe...after breakfast is over you must PAY for a cup of coffee or tea! I haven't been in a hotel in years (regardless of price point) that didn't have an all-day free coffee service. This policy should be revisited. Perhaps Cambria should follow the example set by Staybridge Suites.
In summary, more ups than downs. I'd stay here again because of the location, cleanliness and great staff but I hope by then, management addresses some of my concerns.
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- Also Known As:
- Cambria Suites Roanoke Hotel Roanoke