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“GOOD HOTEL, GREAT LOCATION, A FEW SUGGESTIONS” 4 of 5 stars
Review of Cambria Suites Roanoke

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Cambria Suites Roanoke
3.0 of 5 Hotel   |   301 Reserve Ave, Roanoke, VA 24016   |  
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Ranked #1 of 37 hotels in Roanoke
Greensboro
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“GOOD HOTEL, GREAT LOCATION, A FEW SUGGESTIONS”
4 of 5 stars Reviewed June 24, 2011

My wife and I just spent a few days at this new (just over one year old) property. On the whole, the hotel was fine but there are some issues that need to be addressed by management.
On the plus side...the location is great, the rooms and public spaces are immaculate, the staff is extremely friendly and very helpful (a request for additional towels was taken care of in less than five minutes), check-in and check-out were handled well for the most part (see below) and the indoor pool and exercise facility are first rate.
As for the "needs some work" items...when I made my on-line reservation I requested a quiet location away from the elevators and vending areas. The first room that was assigned to us was DIRECTLY in front of the elevators. While the front desk was quick to apologize and immediately change our room, it appears that the request was overlooked. The rooms need more light. Even with all the lamps and fixtures on, the room was dim. And, the closet could REALLY use a light. You can not adjust the fan speed in the HVAC unit. It's either on or it's off. No low, medium or high setting is possible. This seems very unusual especially in such a new property and it may be an issue for light sleepers. The breakfast buffet was adequate but for $9.50 per person, there should have been more of a selection. And my biggest gripe...after breakfast is over you must PAY for a cup of coffee or tea! I haven't been in a hotel in years (regardless of price point) that didn't have an all-day free coffee service. This policy should be revisited. Perhaps Cambria should follow the example set by Staybridge Suites.
In summary, more ups than downs. I'd stay here again because of the location, cleanliness and great staff but I hope by then, management addresses some of my concerns.

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  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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375 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Richmond, VA
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 15, 2011

This hotel is only about a year old, so everything is still in great condition. The staff was very friendly. The room was clean and the bed was very comfortable. Lovely cafe, and they had a nice breakfast buffet in the morning, for a fee. We used the indoor pool and hot tub, which were both great. The location is close to downtown, but not in downtown, so you are close to some neat shops and restaurants. This hotel is way better than staying at some of the classic hotels in this area, which are very dated.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Virginia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 14, 2011

Great place to stay. Rooms were nice, staff was very friendly. Probably best hotel I have stayed in. Cost was more than other hotels in area but the price was worth it.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Culpeper, Virginia
Top Contributor
97 reviews 97 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 29, 2011

We booked this hotel and overall we are very impressed with the quality/price ratio as well as willingness from the hotel staff to make your stay pleasant and comfortable.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indiana
1 review
5 of 5 stars Reviewed May 16, 2011

Beautiful hotel, Great Satff, Awesome Rooms,Nice Pool and Hot Tub. I want to stay at a place like this everytime I travel!

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  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Richmond, VA
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 22, 2011

The positive reviews are right, this place is very nice. A bit of an odd location but not far at all from downtown. Modern design and nice sized suites. Super friendly staff. We ate in the hotel restaurant and were dubious about that, but it was great. Husband loved the meatloaf and my daughter's mac & cheese was deliciously creamy and cheesy. The indoor pool is too small for adults to exercise in, but it's just fine for kids to play in. And there's a hot tub. Exercise room is very nice. Suite is laid out nicely. Would definitely stay here again.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2011

Stayed at Hotel Roanoke a couple weeks ago, nice for the history but I'd rather stay at Cambria any day!!! Spacious rooms and everything is new! Absolutely gorgeous hotel, loved it and will stay there from now on!

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cambria Suites Roanoke

Address: 301 Reserve Ave, Roanoke, VA 24016
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Roanoke
#1 Family Hotel in Roanoke
#3 Romantic Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cambria Suites Roanoke 3*
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Also Known As:
Cambria Suites Roanoke Hotel Roanoke

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