My husband and I stayed here for our 10 yr anniversary as a short little getaway from the kids. We got the King Whirlpool Suite and stayed two nights (friday & saturday) in August 2009. The first thing my husband said when we walked into our room was, "I think this is the nicest hotel I've ever stayed in". I would have to agree. I haven't stayed in many high-end hotels, but have stayed at the Hilton - VA Beach and Springhill Suites - Williamsburg, VA. I would say that the room we had was just as good if not better than the Hilton. The room looked just as nice as the pictures on the website.
The bathroom was really nice. We loved the huge shower with 5 different shower heads. Great for a achy back! All of the bathroom fixtures were stainless steel and fancy-looking.
The in-room whirlpool was very nice and clean. I could honestly do without the mirrors all around it though - haha. We had a hard time operating the whirlpool at times. It would've been nice to have a little set of instructions somewhere. The first night, after we went to bed, it kept turning itself on, the screen said it was the drying cycle?? It didn't do it the second night though... so who knows. I could've called the front desk to ask how to work it, but I just didn't feel like it.
The big visio flat-screen tv on the wall is a nice touch! We could sit in the whirlpool and watch tv... but you'll have to turn the jets off to hear it or else blast the tv so loud the whole hotel can hear it. I didn't mind though because I was being forced to watch some show about which military weapon causes the most destruction. (not the hotel's fault, however!)
The bed had nice (sateen, maybe?) sheets and a real comforter like I would use on my own bed. There were 4 big pillows, 2 soft, and 2 firm.
The lobby was the nicest lobby I've seen. It smelled so good and clean too. It looks like a little resort lodge inside. Very homey and cozy. There was a small bookcase with books that can be borrowed during your stay and returned to the drop box. That was a neat idea.
When we checked in on Friday night, there were 2 very young girls at the desk. One of them was rather grouchy and might have ruined my stay if I had anything out of the ordinary to deal with her about... but luckily I just had a simple check in and I was done with her. The next day, our room keycards stopped working. The lady at the desk was VERY nice and attentive. She checked our cards and saw that the girl had not coded them for 2 nights. She sincerely apologized and fixed the problem in seconds... we were totally satisfied. The lady at the desk the next day was also just as nice and check out was the easiest, fastest checkout I've ever experienced.
The pool and hot tub looked very nice and clean. We were planning to use them but couldn't seem to pass up the private hot tub in our room (doesn't require me walking in front of everyone with my bathing suit on! yay!) I love that the pool hours are til 11pm for everyone and 12am for adults only. That was a great idea having an hour for just the adults.
The continental breakfast was excellent. I mean, hey, it's free and it had most everything you could want. Breakfast was from 7-11am - so we had time to sleep in and also get breakfast. We used the make-your-own-waffle thing both mornings and really enjoyed them. There were also cheese omelets, biscuits & gravy, danishes, english muffins, bagels, yogurt (dannon activa, and then some kid types of yogurt too), muffins (blueberry, banana nut, etc.) cereals (cheerios, froot loops, and some sort of bran flakes), several types of butters, jellies, syrup, cream cheese, hot chocolate, 2% milk, orange juice, apple juice, and coffee. We went one morning at 8am and it was busy but still had a couple of empty tables to sit at. We didn't have to fight people for food or anything. The next morning we went at 10:30am and it was hardly anyone in there... a great time to go. Everything was kept stocked. The staff in there was very pleasant.
My only complaint was that our room was on the first floor sort of close to the front desk. Other guests walking by late at night or early in the morning on the way to breakfast were sometimes pretty loud and woke us up. We're pretty used to this from having kids though and sleep rather lightly. I don't guess there is anything the hotel can do about this except tape everyone's mouths shut. That probably wouldn't go over so well.