After checking in, we learned that the pool was closed due to maintenance. We chose this hotel specifically because of the pool services. Do you know how hard it is to tell children, after a long hot car ride, that they cannot swim in the pool? That the one thing they were looking forward to the entire day for five hundred miles, they couldn't do. Instead of telling us upon arrival that the pool was closed, we had to read the sign on the pool door ourselves. We paid for all the amenities included at this hotel, and we were not compensated in anyway. If we had been informed beforehand, arrangements could have been made and tears might not have been shed.