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“not as happy” 3 of 5 stars
Review of Holiday Inn Roanoke Valley View

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Holiday Inn Roanoke Valley View
3.0 of 5 Hotel   |   3315 Ordway Drive, Roanoke, VA 24017   |  
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Ranked #15 of 38 Hotels in Roanoke
Charleston, West Virginia, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“not as happy”
3 of 5 stars Reviewed April 20, 2013

I don't know if it is the website booking or what but i have always requested a inside room overlooking the pool or lobby the heating and air seem to stay more consistent. This time no mention at all about on my reservation this was not the first time this has happened. Also a very yappy dog that barked at anything that moved. The staff has always been great but i think it is time for a change. sorry

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review, April 22, 2013
Dear Ron H,
Thank you for your most recent comments! We value all guest feedback. I have sent a private message to your email address that we have on file.
Best Regards,
Neil Ordway,
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    46
    45
    27
    8
    5
See reviews for
26
28
6
43
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
Blacksburg, Virginia
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 17, 2013

My family and I stayed in this hotel for 1 night for the Carrie Underwood concert at the Roanoke Civic Center on March 23, 2013. We had actually stayed in this hotel around 10 years earlier (when it was still a Clarion). We absolutely loved the hotel so we decided to stay there again. It still is the same great place we remembered. The lobby/restaurant/pool area is incredible, just like we remembered it. It really has a great feel to it! The pool is half indoor and half outdoor (of course the outdoor section is closed off when it is winter) and there is a hot tube inside. It is really cool! The restaurant is behind the pool. There is no continental breakfast. The breakfast buffet was kind of pricy (don't remember the exact price), but they have a full breakfast menu that is not as pricy. The items off the breakfast menu had great portions and the buffet had a lot of variety! The restaurant does lunch and dinner too I do believe. The staff was very nice at the restaurant. The halls of the hotel are kind of outdated. It is not that they are dirty - the hotel was very clean. The walls just kind of looked outdated. The elevators were outdated as well, but worked fine. There are two entrances from the lobby/restaurant/pool section to the rooms section of the hotel. One entranceway has a very low ceiling (looked like it was just over 6 feet tall). That entranceway had 1 elevator. The other entranceway (near the pool) had 2 elevators with a much taller ceiling. Don't worry, both entranceways are indoors and are fine - it is just important to note that if you are a tall person, you might want to use the entranceway by the pool. That was the only weird thing about the hotel. The rooms were clean and our room had a flat-screen TV. Wifi was free in the hotel. I believe they change the codes daily, so all you have to do is call down to the front desk using the room phone and they will tell you the code. They typically were very quick about answering the phones. The were slow one time, but if that happens, just continue to stay on the line and they will pick up. The staff was very nice, knowledgeable and accommodating. The location of the hotel is great. The hotel is right off of Interstate-581 and not far from Interstate-81. It is very close to Valley View Mall, and it is a short, 5 minute drive to the Roanoke Civic Center exit. We stayed on a Saturday night and there were no parking problems. It seemed liked they had plenty of it. Overall, this hotel has stood the test of time, and if we have to stay in Roanoke again, we will definitely stay here! It is a great, quality hotel!! We all enjoyed it! If you have any specific questions about it, feel free to email me your questions at nolan5@vt.edu God Bless your travels!!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review, April 18, 2013
Dear NolanN!
Thank you for the GREAT feedback! This is what TripAdvisor is all about! You certainly have a knack for writing trip reviews. There may be a future in this for you! We look forward to you next stay when your travels should bring you back to the Roanoke Civic Center for another concert. Please be sure to email when you do!
At your service,
Neil B. Ordway
General Manager
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Vero Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

Thanks to all the staff for going out of their way helping to make our convention a success! They dealt with a very large group with events beginning at 7am and continuing till (sometimes!) well after midnight.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review, April 18, 2013
Dear 737gabe!
From Conferences to Weddings to Outdoor Picnics, we can do it all! We appreciate your feedback and wish you all the best in 2014 & 2015. See you in 2016!
At your service,
Neil B. Ordway
General Manager
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Martinsburg, West Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

Really nice Holiday Inn in a great location just off I-81 and 220. Really nice staff and room was in very good shape. Pool area and restaurant very neat and clean. Plenty of parking as well. Would certainly stay here again next time in the Roanoka area.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review, April 18, 2013
Dear Ryash9500!
We appreciate you! Thank you for your positive comments! I look forward to your next stay with us!
At your service,
Neil B. Ordway ,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 1, 2013

This property is very convienent near the Roanoke Airport,although I drive from location to location.Fairly good size hotel. Nice staff and rooms, breakfast was good. I will tell you I'm a foodie and the restaurants near that location are mostly chains and average at best. If you want better than average you need to go to the downtown area

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review, April 18, 2013
Dear Cookingupastorm!
We appreciate your feedback! Along with our great restaurant, we do agree that downtown Roanoke has come of the best restaurant to dine while visiting the Valley! We look forward to your next stay with us!
At your service,
Neil B. Ordway, GM
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NJ
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 16, 2013

Stayed here on our way home from TN. The Marriotts nearby were booked. We arrived late and the security assisted us getting the front desk attendant who had stepped away. Check in was easy and we got a good rate with AAA card. Neither key card worked when we arrived at the room, the front desk asked the security guard to go with me once I was given new keys, in case they didn't work.The rooms were nice, beds were comfy. The bath and body work products in the bathroom were good. Breakfast is not free, which I didn't realize. I wondered down for coffee morning and a woman offered to seat me. I observed a buffet set up and agreed the waitress did not mention there was a cost, maybe I should have known better.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review, April 18, 2013
Dear Jitdinga,
Thank you for the great feedback! I apologize for the waitress not communicating to you with regards to the cost of breakfast. We do have certain packages and rates that do include breakfast. I truly hope that this will not deter you from staying with us in the future!
At your service,
Neil B. Ordway, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2013

I just wanted to thank the Staff, clerks, food servers, chef, cooks, waitstaff, bar staff, housekeeping staff for all that you did to make our photographers convention seamless. We appreciate all that you did to partner with us to make our speakers feel comfortable and welcome as well as the photographers who traveled to Roanoke and spend the night or two. Thank you once more for all you did to make our convention a success.
Bruce M

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nordway, General Manager at Holiday Inn Roanoke Valley View, responded to this review, March 7, 2013
Dear Bruce M,
Thank you for the great feedback! We value comments like these and will celebrate our success at our employee meeting on March 20th! Please let me know if there is anything that you may need!
At your service,
Neil B. Ordway,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Roanoke Valley View

Address: 3315 Ordway Drive, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Roanoke Valley View 3*
Number of rooms: 154
Official Description (provided by the hotel):
The Holiday Inn Hotel Roanoke is nestled in the Blue Ridge Mountains and is centrally located to downtown Roanoke, 2 miles off I-81 and 1 mile from the Roanoke Regional Airport with complimentary airport shuttle. The hotel has 153 oversized guest rooms. All rooms have complimentary wireless and hardwired internet access. All public areas offer complimentary wireless internet access. Our event space and outstanding service makes Holiday Inn Roanoke the optimal meeting place in Roanoke. Our Catering Director coordinates every detail of your event, making us the favorite for weddings, conferences, banquets, military and family reunions and corporate meetings. Maintain your exercise regimen in our fitness center, swim year round in our indoor heated pool or relax in our hot tub. Catch up on work in our complimentary business center at this Roanoke Hotel. We are the only hotel in Roanoke that offers a private outdoor recreational area featuring two volleyball courts, outdoor heated pool, horseshoe pit and picnic area. Unwind in our full service restaurant Passports, for a sumptuous Dinner, cocktail or start your day with a hearty breakfast. Relax, it's Holiday Inn! Area attractions nearby: Blue Ridge Parkway, Virginia Tech, Valley View Mall, Taubman Museum of Art, Martinsville Speedway, Roanoke and Salem Civic Centers. ... more   less 
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Also Known As:
Holiday Inn Roanoke Valley View Hotel Roanoke
Roanoke Holiday Inn

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