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“Not ever again” 2 of 5 stars
Review of Quality Inn Roanoke Airport

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Quality Inn Roanoke Airport
2.5 of 5 Hotel   |   6626 Thirlane Road, Roanoke, VA 24019 (Formerly Holiday Inn)   |  
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Ranked #22 of 38 Hotels in Roanoke
Virginia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Not ever again”
2 of 5 stars Reviewed July 20, 2009

No way will I stay here again. The floors were dirty, the toilet dirty, the a/c unit smelled bad. The room itself was musty. The good thing is that the sheets were clean (you could smell the bleach odor).

  • Stayed July 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakowski, General Manager at Quality Inn Roanoke Airport, responded to this review, October 13, 2009
We are truly sorry to hear that your experience with us was not up to standards. We have a dedicated management staff always available to assist our guests with whatever problem you may have. We take pride in handling all guest inquiries with professionalism and understanding and will always try to make things right! Please feel free to seek management during your stay as we are always here to help! We thank you for staying with us.
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214 reviews from our community

Traveler rating
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    50
    28
    50
See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Northern Virginia
Senior Contributor
44 reviews 44 reviews
42 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 9, 2009

I was able to book this very cheaply on Priceline, and cannot complain at all. I only spent one night there, on a trip between Northern Virginia and Tennessee.

One thing I could not believe is that they have a full hot breakfast with freshly cooked eggs and bacon, waffles, etc. Much better than the microwaved eggs you get at Hampton/HI Express, etc.

The hotel is old. It is an old exterior-corridor Holiday Inn style, but the room was perfectly clean, and the bed was great. AC was a little old and noisy though. And the bar closes at 10PM, which I thought was quite early.

  • Stayed June 2009, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury NC
1 review
4 of 5 stars Reviewed July 2, 2009

I have been staying here off and on for the past year. I always receive excellent service. The rooms are clean and the staff takes very good care of us. If I do have a problem the staff takes care of it ASAP. I do appreciate the transportation to the places they have to take us. All the staff comes up and talks to us and we are on a first name basis. The rooms are clean, they have plenty of parking, a bar and pub at night. I will continue to stay here. The courtyard is well maintained and looks beautiful in the summer.

  • Stayed June 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed June 26, 2009

The room was very smelly, the crud was growing between the sink and the backsplash, bath ceiling was water stained, toilet tank overflowed and toilet was broken at the floor, spiders, very smelly sheets and pillows.....shall I go on? The pub/grille was supposed to be open 6-10pm but upon arriving at 8pm to get something to eat, the bartender told me she sent the cook home and she was leaving. Do yourself a favor and stay across the street at the Hampton. I had to stay there 3 nights and I would rank this #2 on the worst hotels I've ever stayed at. General maintenance is a real issue there.

  • Stayed June 2009, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakowski, General Manager at Quality Inn Roanoke Airport, responded to this review, July 1, 2009
We are sorry to hear about the issues you encountered during your stay at the Quality Inn Airport. We work hard to make sure every one of our guests are happy with the accommodations provided. I strongly encourage guests with any questions or concerns to seek management right away so we can rectify the problem to your satisfaction.
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marion, va
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed November 20, 2008

we stayed here with our two young children. the floor was filthy, the towels were musty. there was no heat in the bathrooms - and it was very cold. the heat in our room didn't work very well - we had it on 90 just to stay slightly warm. the room was large - i did like that. there was a sleeper sofa, and even with it pulled out there was room to move around. there were two bathrooms and two seperate sinks, which was nice. there seemed to be air coming in around the door - all the rooms have an outside door (which i didn't like, nor did i know about).

  • Liked — large room
  • Disliked — wasn't worth the price
  • Stayed November 2008, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakowski, General Manager at Quality Inn Roanoke Airport, responded to this review, December 1, 2008
We at the Quality Inn take guest satisfaction very seriously. The Choice 100% satisfaction guarantee says, "If there is something wrong with your stay and we are unable to rectify the problem to your satisfaction, then you will not pay for that portion of your stay." Although we are unable to make every guest happy, we certainly strive to live up to our reputation as a clean, guest service oriented hotel. We were recently given a 93% score in cleanliness on our latest Quality Assurance inspection from Choice Hotels and take pride in delivering our guests a clean comfortable room. We also listen to our guests, which is why we offer a free deluxe hot breakfast buffet in the morning and are currently upgrading our fitness room with a new decor and brand new equipment. Please be assured that the management of the Quality Inn Roanoke cares about our guests. Happy Holidays to all!!!
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Louisville, Kentucky
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 5, 2008

We checked into the hotel late at night. They must save the worse rooms for late check in. We opened the door to find a bad order, and when we turned on the lights the carpet was filthy. The bed was horrible, and the microwave was sitting on the floor. I called the office for another room. While we were waiting for room keys, a hotel employee walked by taking towels to a nearby room. I asked him to look at our room. He immediately called the office and told them the condition. He walked into the second room with us, but it wasn't much better. They offered us a third room, but we refused to stay there. I've had good luck with Quality Inns in the past, and we traveled to the Tanglewood Quality Inn and found a nice, clean room.

  • Stayed November 2008
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakowski, General Manager at Quality Inn Roanoke Airport, responded to this review, December 1, 2008
We at the Quality Inn take guest satisfaction very seriously. We stand behind the Choice Hotels 100% satisfaction guarantee which states, "If there is something wrong during your stay and we are unable to rectify this in a timely manner, then you will not pay for that portion of your stay." We do know that unfortunately we cannot make every guest happy, but it is our job to make sure you go home, or where ever your travel leads you, with a smile on your face. We take pride in the cleanliness of our hotel, which shows in our most recent Quality Assurance inspection from Choice Hotels. We also take pride in listening to what our guests are saying, which is why we add a free hot breakfast buffet and are currently remodeling our fitness center with a new decor and up-to-date fitness equipment. We appreciate our guests feedback and look forward to serving you in the future. Happy Holiday!!
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bear76
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2008

Stayed overnight recently at the Quality Inn Ronaoke Airport, nice hotel for the price. Clean rooms & baths. Had an appetizer and drink at the bar the evening I checked in, and enjoyed the free breakfast at check out, was surprised for the price of the room the layout of the free breakfast. Very nice for the money, an excellent value.

  • Liked — The big selection & quality of the free breakfast.
  • Stayed September 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ekrakowski, General Manager at Quality Inn Roanoke Airport, responded to this review, October 28, 2008
We thank you for your kind review of our hotel. We take pride in knowing that we are not the usual Quality Inn. We have a wonderful full service bar and restaurant along with a deluxe hot breakfast that consists of eggs, bacon, waffles and many other items to get you started right in the morning!

So if you are traveling through the Roanoke area, we would be honored to have you!
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Additional Information about Quality Inn Roanoke Airport

Address: 6626 Thirlane Road, Roanoke, VA 24019 (Formerly Holiday Inn)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Roanoke Airport 2.5*
Number of rooms: 136
Official Description (provided by the hotel):
The Quality Inn(R) Roanoke Airport is conveniently located off Interstate 81 ext 143 then only .5 Miles to exit 2S. Only two miles from Roanoke Regional Airport and Valley View Mall, one of Virginia's largest shopping centers. The hotel is minutes from Jefferson Center community center and historic landmark; Roanoke Civic Center convention, exhibition and cultural complex; Salem Civic Center's James E. Taliaferro Sports & Entertainment Complex and Hollins University .This Roanoke hotel is also near Dixie Caverns & Pottery Shop cave tour and Mill Mountain Zoo. The Virginia Horse Center, Smith Mountain Lake and Virginia Military Institute are within 45 miles.Sir Quality Inn Roanoke Airport guests are invited to enjoy superior amenities like:•Free 24-hour airport transportation•Free deluxe continental breakfast with hot items•Free wireless high-speed Internet access•Free weekday newspaper•Free local calls Work off the day's stress in the exercise room and relax by the large seasonal outdoor pool. This Roanoke hotel provides business travelers with rooms with spacious work areas and access to copy and fax services. Meeting and banquet facilities are available to accommodate business and meeting functions of almost any size. All rooms feature coffee makers, hair dryers, irons and ironing boards. Rooms are equipped with refrigerators and microwaves. Non-smoking and handicap accessible rooms are also offered.Guest laundry facilities and a safe are located on the property. This is a pet-friendly hotel; a stay fee is required. When visiting the Roanoke area for business or pleasure, the Quality Inn Roanoke Airport is a perfect hotel. ... more   less 
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Also Known As:
Quality Inn Roanoke Airport Hotel Roanoke
Roanoke Quality Inn

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