With the rating scale I hate to even rate this hotel with "one" star. We received a first floor room, as of May 31, 2015 this room was so out dated beyond belief. As we went in there was no toilet paper, we had to go to the front desk (with three employees in the area) to get it and it was under lock and key that took fifteen minutes to receive. We filed a complaint on the air condition unit that was so out dated that it had a on/off switch warn/cold switch "no" temperature adjustment. Front desk said they would have someone check it out. Once the toilet paper arrived the employee turned off the air condition unit and turned it back on saying that is a problem and said he would let them know. We did not unpack our bags thinking that we would be changing rooms, that never happened. The bathroom was to die for with a huge flood lamp as a backup light, we were already in a sauna who needed a heat lamp? Luckily we checked that morning, spoke with front desk and complained about room and service. The only thing employee could do for was a ten dollar discount; BECAUSE THERE IS NO MANAGEMENT AT THE ESTABLISHMENT ON THE WEEKENDS MONDAY - FRIDAY POSITIONS???. On 6/1/15, conducted a follow up call with management, he was unwilling to cooperate as well; I suppose he has never stayed in Room 165. He does not worry, WE WILL NOT WASTE OUR TIME OR SPEND ANOTHER DIME AT ANY OF THEIR ESTABLISHMENTS. It is sorry way to run a business and if I managed the way they operate I would be unemployed. It is shame that this one night stay has ended up into a relentless - unending ordeal to try and get half of our fare back, ten has went to twenty, the room and the service was not worth twenty. Now it is in the hands of corporate and the credit card company and dispute this matter. NEVER AGAIN QUALITY INN, I will be looking to Tom Baudette.
- Official Description (provided by the hotel):
- The Quality Inn(R) Roanoke Airport is conveniently located off Interstate 81 ext 143 then only .5 Miles to exit 2S. Only two miles from Roanoke Regional Airport and Valley View Mall, one of Virginia's largest shopping centers. The hotel is minutes from Jefferson Center community center and historic landmark; Roanoke Civic Center convention, exhibition and cultural complex; Salem Civic Center's James E. Taliaferro Sports & Entertainment Complex and Hollins University .This Roanoke hotel is also near Dixie Caverns & Pottery Shop cave tour and Mill Mountain Zoo. The Virginia Horse Center, Smith Mountain Lake and Virginia Military Institute are within 45 miles.Sir Quality Inn Roanoke Airport guests are invited to enjoy superior amenities like:•Free 24-hour airport transportation•Free deluxe continental breakfast with hot items•Free wireless high-speed Internet access•Free weekday newspaper•Free local calls Work off the day's stress in the exercise room and relax by the large seasonal outdoor pool. This Roanoke hotel provides business travelers with rooms with spacious work areas and access to copy and fax services. Meeting and banquet facilities are available to accommodate business and meeting functions of almost any size. All rooms feature coffee makers, hair dryers, irons and ironing boards. Rooms are equipped with refrigerators and microwaves. Non-smoking and handicap accessible rooms are also offered.Guest laundry facilities and a safe are located on the property. This is a pet-friendly hotel; a stay fee is required. When visiting the Roanoke area for business or pleasure, the Quality Inn Roanoke Airport is a perfect hotel. ... more less
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- Also Known As:
- Quality Inn Roanoke Airport Hotel Roanoke
- Roanoke Quality Inn