Let me first say that the staff were very kind, informative, helpful and overall congenial...
With that being said... I was sorely disappointed with this property. The first room I checked into looked like it had been an abandoned room slapped back together a couple of hours before I arrived. Water stained wallpaper and carpet. Mis-matched bathroom fixtures. The bathroom was in great need of some elbow grease being applied. This place was NOT clean. What drove me out of that room was the fact that the phone in the room was dead and the door to the room would not latch 9 out of ten times. The manager on duty kindly switched me to another room.
The new room however had no heat turned on when I got to it. I cranked the heat up to 80 and left it there all night long and the temperature in the room never got above 60. The matress on the king size bed was the hardest mattress (hands down) I have ever slept on. There was one thin blanket on the bed and nowhere near enough to stay warm in a room that never got above 60 degrees. It was a night where the temperature was around 4 degrees outside and there was cold air flowing in around the door and window to the room.
When I checked out the next morning I brought this to the attention of the desk clerk and she seemed a little apologetic but that was as far as it went. No offering to compensate or discuss it further. I was just glad to get out of there. I'm not really for sure how they could possibly keep the "Quality Inn" flag and operate with a property in need of major attention.
I spend over a hundred nights a year in hotels and this one so far has been the worst.
- Also Known As:
- Quality Inn Roanoke Airport Hotel
- Quality Inn Roanoke Airport Hotel Roanoke
- Roanoke Quality Inn
- Quality Inn Roanoke
- Official Description (provided by the hotel):
- The Quality Inn® Roanoke Airport is conveniently located off Interstate 581, only two miles from Roanoke Regional Airport and Valley View Mall, one of Virginia's largest shopping centers. The hotel is minutes from Jefferson Center community center and historic landmark; Roanoke Civic Center convention, exhibition and cultural complex; Salem Civic Center's James E. Taliaferro Sports & Entertainment Complex and Hollins University .This Roanoke hotel is also near Dixie Caverns & Pottery Shop cave tour and Mill Mountain Zoo. The Virginia Horse Center, Smith Mountain Lake and Virginia Military Institute are within 45 miles.Sir Pete's Grill, located on the property, is open for dinner Monday-Friday 6:00 p.m. to 10:00 p.m. (dinner served until 9:00 p.m.). The restaurant offers pool tables and dart boards.Quality Inn Roanoke Airport guests are invited to enjoy superior amenities like:•Free 24-hour airport transportation•Free deluxe continental breakfast with hot items•Free wireless high-speed Internet access•Free weekday newspaper•Free local callsWork off the day's stress in the exercise room and relax by the large seasonal outdoor pool. Be sure to enjoy the on-site game room and billiard room. This Roanoke hotel provides business travelers with rooms with spacious work areas and access to copy and fax services. Meeting and banquet facilities are available to accommodate business and meeting functions of almost any size.All rooms feature coffee makers, hair dryers, irons and ironing boards. Some rooms are equipped with refrigerators and microwaves. Non-smoking and handicap accessible rooms are also offered.Guest laundry facilities and a safe are located on the property. This is a pet-friendly hotel; a stay fee is required.When visiting the Roanoke area for business or pleasure, the Quality Inn Roanoke Airport is a perfect hotel. ... more less
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