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“Excellent Staff” 5 of 5 stars
Review of Quality Inn Roanoke Airport

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Quality Inn Roanoke Airport
2.5 of 5 Hotel   |   6626 Thirlane Road, Roanoke, VA 24019 (Formerly Holiday Inn)   |  
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Ranked #22 of 37 hotels in Roanoke
Bristol
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Excellent Staff”
5 of 5 stars Reviewed September 7, 2013

I had a nice comfortable clean room. The staff at check in and departure were exceptional. The breakfast was good as well. I was returning home from a meeting and it was a pleasant surprise at an affordable price. The room had a microwave and refrigerator and the high speed internet worked well. Upon leaving I met Donna, the Sales Manager, who was speaking with guests in the lobby. She as well as the rest of the staff were gems!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dahowell, Front Office Manager at Quality Inn Roanoke Airport, responded to this review, September 14, 2013
Thank you very much for completing our guest survey. We were happy to hear that your stay was enjoyable. We appreciate your comments about our staff and management and look forward to serving you again on future visits. Thanks again.
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197 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Charlottetown
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 5, 2013

My friend booked this on a blind bidding site. We got a decent price, but after spending the night there, I think I'd rather have spent an extra $20 for a cleaner, more up-to-date airport hotel in the area. I'll list the pros and cons as I experienced them.

Pros:
- Wonderful staff at the front desk - very friendly and helpful
- Free airport shuttle 24 hrs per day
- Decent Mexican restaurant within walking distance
- Pool looked nice (but apparently Labour Day was the last day it was open for the season).
- Large room

Cons
- Room smelled extremely musty
- Carpet and wallpaper were both heavily stained (I don't mind dated decor, but when it is stained and the such it makes one wonder about overall cleanliness).
- Tiny (but thick) pillows
- Our phone didn't work
- Main pub/eating area wasn't very welcoming - it was dead and the menu didn't seem very good
- Giant insect with wings appeared on my pillow about half an hour after we arrived. Not surprising since the rooms open directly to the outdoors, but just something to be aware of if you are not keen on sharing your room with insects.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dahowell, Front Office Manager at Quality Inn Roanoke Airport, responded to this review, September 14, 2013
Thank you for completing our guest survey. We appreciate your comments and will pass them on to supervisors in the appropriate departments. We always use this feedback to take measures to correct any problems guest find and also to let our staff know when they are complemented when interacting with guests. We look forward to serving you on future stays. Thanks again
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Columbus, Ohio
1 review
4 of 5 stars Reviewed September 5, 2013

The place is nice and clean. Staff is smiley and very courteous specially Ginnie and Matt. Everytime I stay there they make sure that my stay is comfortable. They have awesome breakfast. The rooms are comfortable and beds are clean. Rooms have microwave, fridge, TV with cable, and internet.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dahowell, Guest Relations Manager at Quality Inn Roanoke Airport, responded to this review, September 14, 2013
Thank you so much for taking the time to complete this survey and rate our hotel!
We are happy to hear that you enjoyed your stay here at the Quality Inn Roanoke Airport! We are always happy to hear that the rooms were clean, and that you enjoyed our excellent breakfast!
If you visit the area again, we hope you think of us while making your travel arrangements!
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1 review
2 of 5 stars Reviewed September 5, 2013

The entire hotel is dated and in need of repair and remodel. Rooms were okay but they need to have full size pillows on the beds. The only really good thing about this hotel was breakfest and the desk staff was very friendly.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dahowell, Guest Relations Manager at Quality Inn Roanoke Airport, responded to this review, September 14, 2013
Thank you so much for taking the time to complete our survey! It helps us serve you better to hear what you would like to see changed regarding our property. We are glad to hear you enjoyed our excellent breakfast, and our friendly Front Desk staff! And we thank you making us aware you were dissatisfied with the room pillows. It's suggestions like these that help us make the Quality Inn Roanoke Airport even better.
If you return to the Roanoke Valley or surrounding area, we hope you will think of us while making your travel arrangements.
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Harrisburg, Pennsylvania
1 review
4 of 5 stars Reviewed August 29, 2013

This is great place to stay. The rooms are clean and comfortable and the staff is great. Tonight when I checked in Kim was at the front desk and it is so nice to have someone who seems genuinely happy to be of assistance. She was efficient, courteous and most of all happy. It just set the "tone" for a great stay.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dahowell, Guest Relations Manager at Quality Inn Roanoke Airport, responded to this review, September 14, 2013
Thank you so much for taking the time to complete our survey!
We are very glad to hear you enjoyed your stay with us! Our Front Desk staff is dedicated to excellent customer service, and are always willing to help a customer with any concerns or questions they may have. We appreciate you letting us know how much you enjoyed the staff here at the Quality Inn Roanoke Airport!
If you are every in the area again, please remember us while making your travel arrangements!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stephens City
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 26, 2013

Ladies and Gents, welcome to the 70’s. The hotel picture is just an outer facade to camouflage the structure’s age; classic open exterior hallway concrete hotel with giant windows on the walkway. Peeling paint and molding concrete abound (outside). The rooms are surprisingly clean and maintained pretty well. Staff was friendly, bed was less than supreme. For $50 it would have been an ok bargain, at $80 it was overpriced. It’ll work in a pinch, but I think there are better choices nearby (using the walk-up coupon). We chose it because of the allure of the “restaurant bar in lobby” pitch. But, in reality, restraunt was closed and bar was empty and looked like it stays that way most of the time—you could hear the crickets. Now for the kicker: the free hot breakfast was really very nice. Better than most hotels at twice the price. Really. Bacon eggs toast cereal fruit juice coffee and more. Go figure. POS: Breakfast, staff, pretty clean, cheap. NEG: old, worn, exposed exterior halls (with windows into the rooms), iffy mattress—similar (newer) alternatives at $54-$74. Oh yeah; Mexican restaurant and waffle restaurant just down the street (walkable) with OK bar/food/breakfast choices.

Room Tip: cars pull in directly in front of outside rooms (headlights noise doors etc...) avoid ground rooms i...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dahowell, Guest Relations Manager at Quality Inn Roanoke Airport, responded to this review, September 14, 2013
Thank you taking the time to complete our survey! It's responses such as these that help us improve the property to meet every guest's needs.
We are glad to hear you ejoyed our excellent breakfast, clean rooms, and friendly staff!
We would also like to thank you for bringing the condition of the property to our attention. Reviews such as these always help better serve you as a guest.
If you plan on visiting the area again, please think of us while making your travel arrangements!
Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 24, 2013

We used a coupon from the Room Saver and paid $54 for the night. The room was worth 54 dollars. The room was comfortable, beds were clean. The bathroom was a bit too small. The staff was very friendly and helpful especially the check in staff.. Kim and Jessica. They recommend a place to eat and answered all our questions. Breakfast was good, the gentleman who takes care of the setup was really nice and personable. I would stay here again, but only with a coupon.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dahowell, Guest Relations Manager at Quality Inn Roanoke Airport, responded to this review, September 14, 2013
Thank you so much for taking the time to respond to our survey!
We are glad to hear you enjoyed our excellent breakfast, clean rooms, and friendly staff!
If you are visiting the Roanoke Valley or surrouning area in the future, please consider us while making your travel arrangements!
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Roanoke Airport

Address: 6626 Thirlane Road, Roanoke, VA 24019 (Formerly Holiday Inn)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 37 hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Roanoke Airport 2.5*
Official Description (provided by the hotel):
The Quality Inn® Roanoke Airport is conveniently located off Interstate 581, only two miles from Roanoke Regional Airport and Valley View Mall, one of Virginia's largest shopping centers. The hotel is minutes from Jefferson Center community center and historic landmark; Roanoke Civic Center convention, exhibition and cultural complex; Salem Civic Center's James E. Taliaferro Sports & Entertainment Complex and Hollins University .This Roanoke hotel is also near Dixie Caverns & Pottery Shop cave tour and Mill Mountain Zoo. The Virginia Horse Center, Smith Mountain Lake and Virginia Military Institute are within 45 miles.Sir Pete's Grill, located on the property, is open for dinner Monday-Friday 6:00 p.m. to 10:00 p.m. (dinner served until 9:00 p.m.). The restaurant offers pool tables and dart boards.Quality Inn Roanoke Airport guests are invited to enjoy superior amenities like:•Free 24-hour airport transportation•Free deluxe continental breakfast with hot items•Free wireless high-speed Internet access•Free weekday newspaper•Free local callsWork off the day's stress in the exercise room and relax by the large seasonal outdoor pool. Be sure to enjoy the on-site game room and billiard room. This Roanoke hotel provides business travelers with rooms with spacious work areas and access to copy and fax services. Meeting and banquet facilities are available to accommodate business and meeting functions of almost any size.All rooms feature coffee makers, hair dryers, irons and ironing boards. Some rooms are equipped with refrigerators and microwaves. Non-smoking and handicap accessible rooms are also offered.Guest laundry facilities and a safe are located on the property. This is a pet-friendly hotel; a stay fee is required.When visiting the Roanoke area for business or pleasure, the Quality Inn Roanoke Airport is a perfect hotel. ... more   less 
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Also Known As:
Quality Inn Roanoke Airport Hotel Roanoke
Roanoke Quality Inn

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