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“Great breakfast but not the best bathroom.” 3 of 5 stars
Review of Quality Inn Roanoke Airport

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Quality Inn Roanoke Airport
2.5 of 5 Hotel   |   6626 Thirlane Road, Roanoke, VA 24019 (Formerly Holiday Inn)   |  
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Choice Privileges Points
Ranked #22 of 37 hotels in Roanoke
Oklahoma City, OK
Top Contributor
188 reviews 188 reviews
28 hotel reviews
Reviews in 64 cities Reviews in 64 cities
134 helpful votes 134 helpful votes
“Great breakfast but not the best bathroom.”
3 of 5 stars Reviewed January 5, 2013

We chose this hotel because we had the points for a free night. We stayed 5 nights while visiting family in Roanoke. The breakfast was spectacular including wonderful crisp bacon, sausage, scrambled eggs, waffles, yogurt, bagels, etc. We would give the breakfast an excellent rating, especially for a free breakfast at a hotel.

We liked having a microwave and refrigerator in the room. But the bathroom left a lot to be desired. The door wouldn't close unless you lifted the toilet seat and there was mildew on the tile. Even though the bathroom was small, it would have been acceptable if they had done a better job of cleaning it.

The personnel at the hotel were very friendly, especially the cook in the dining room. We also enjoyed the newspaper in the morning. Wifi in our room worked fine and we used the computer and printer in the lobby.

The hotel is convenient to the mall and airport as well as I-81.

Room Tip: No elevator so ask for ground floor if you have problem with stairs.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dahowell, Front Office Manager at Quality Inn Roanoke Airport, responded to this review, September 19, 2013
Thank you for your comments on your recent stay. I am sorry you encountered problems with the bathroom during your stay. We take all comments seriously and do the best to fix the problems that occure. We would like to serve you again on any future stays and thank you again for your comments.
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194 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
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English first
Atlanta
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 24, 2012 via mobile

It was a free night via Choice Hotel Points, so perhaps is reason we were given this room? It was, however, very unacceptable. Bath was not clean, chair was grimy dirty and carpet soiled. Was no-smoking but smelled of stale cigarettes. The AC unit gave two options - bake or freeze. You get what you pay for, but wouldn't chance staying here again.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dahowell, Front Office Manager at Quality Inn Roanoke Airport, responded to this review, September 19, 2013
Thank you for your comments from your stay in December. We try to meet and excede guest expectations with every guest and we seemed to drop the ball very badly with you. Please accept our apologizes and give us another try on a future stay.
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Colborne
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 16, 2012

Have stayed here 3 x in the past year Free internet is generally only available in the lobby. Latest room, no internet, paint peeling off bathtub?..... Bathroom door will not stay closed, fridge had to be propped up on a magazine to get the door open. Clerk assigned new room, no internet, dirty worn furniture, no coffee maker. Last stay here

Room Tip: Try Super 8 next door
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger M, General Manager at Quality Inn Roanoke Airport, responded to this review, December 18, 2012
I sincerely apologize for the issues you encountered during your stay with us. We are experiencing some connectivity issues with our Internet and are working with our vendor to make the neccessary corrections to eliminate the issues. I will share your comments with my team so we can continue to make the improvements to avoid these kind of issues in the future. Please send me your Room number you stayed in from your last stay to gm.va411@choicehotels.com so I make sure the repairs are documented and resolved at your earliest convenience. You noted that this is your last stay, but I hope you will give us another chance to make your next stay more enjoyable than the previous one.
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1 review
5 of 5 stars Reviewed December 4, 2012 via mobile

Our truck was broke down and in the shop, so we stayed for 2 nights. They picked us up and dropped us off in the shuttle and even helped me run a few errands since we had no vehicle. Everyone was very accomodating with everything that we needed & the manager went out of his way to check up on us and make sure that everything was going well. Breakfast was good...the usual 'continental breakfast' stuff, plus waffles, eggs and meat. The breakfast area was well stocked and well maintained, the lobby area was immaculate and the room was clean and comfortable. The water was hit with good water pressure and the towels were clean and fluffy. The ONLY thing lacking, was the amount of outlets available to charge phones and plug in laptops. There was an in-room fridge and microwave and enough channels on the tv. Thanks to Rusty an his staff gor a great stay!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Roger M, General Manager at Quality Inn Roanoke Airport, responded to this review, December 18, 2012
Thank you so much for the great review and I am glad everything went well during your stay with us even though we know it is tough dealing with a vehicle break down. I hope you are back on the road and please come back and see us if you are in Roanoke.
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Baltimore, Maryland
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 16, 2012

I stayed at this hotel for work for a few weeks, and I was pleasantly surprised not only by the cleanliness, but the staff was super friendly and helpful, calling me by my name regularly, and always being pleasant. I enjoyed staying a this property, and would definitely stay again if in the Roanoke area

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger M, General Manager at Quality Inn Roanoke Airport, responded to this review, December 18, 2012
Thank you so much for choosing our location during your stay for business. We appreciate your comments and look forward to seeing you again when you are back in Roanoke.
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Tampa, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 11, 2012 via mobile

Very pleasant staff. Enjoyed all aspects of our stay. Lobby area very clean, staff friendly, courteous, and efficient. Bar area off lobby. Also very nice sedate and well appointed. Definitely would stay here again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger M, General Manager at Quality Inn Roanoke Airport, responded to this review, November 14, 2012
Thank you so much for your comments in regards to your hotel stay. We are working very hard to create a positive service culture and we are moving in the right direction from your feedback. I will be sharing this with my team and look forward to seeing you again soon.
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1 review
4 of 5 stars Reviewed November 4, 2012 via mobile

My son had a severe stomachache. He threw up several times over night. Ms. Peggy Sue was so kind and willing to handle the situation. She gave me a useful information for that matter. Special thanks to Peggy :)

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger M, General Manager at Quality Inn Roanoke Airport, responded to this review, November 14, 2012
I am so sorry to hear your son was ill during your stay with us and I am glad to hear Peggy went above and beyond to help you. I always share positve and negative reviews with my team and will make sure Peggy is recognized for her service. Thanks again and hope to see you on your next visit to Roanoke.
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Additional Information about Quality Inn Roanoke Airport

Address: 6626 Thirlane Road, Roanoke, VA 24019 (Formerly Holiday Inn)
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 37 hotels in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Roanoke Airport 2.5*
Official Description (provided by the hotel):
The Quality Inn® Roanoke Airport is conveniently located off Interstate 581, only two miles from Roanoke Regional Airport and Valley View Mall, one of Virginia's largest shopping centers. The hotel is minutes from Jefferson Center community center and historic landmark; Roanoke Civic Center convention, exhibition and cultural complex; Salem Civic Center's James E. Taliaferro Sports & Entertainment Complex and Hollins University .This Roanoke hotel is also near Dixie Caverns & Pottery Shop cave tour and Mill Mountain Zoo. The Virginia Horse Center, Smith Mountain Lake and Virginia Military Institute are within 45 miles.Sir Pete's Grill, located on the property, is open for dinner Monday-Friday 6:00 p.m. to 10:00 p.m. (dinner served until 9:00 p.m.). The restaurant offers pool tables and dart boards.Quality Inn Roanoke Airport guests are invited to enjoy superior amenities like:•Free 24-hour airport transportation•Free deluxe continental breakfast with hot items•Free wireless high-speed Internet access•Free weekday newspaper•Free local callsWork off the day's stress in the exercise room and relax by the large seasonal outdoor pool. Be sure to enjoy the on-site game room and billiard room. This Roanoke hotel provides business travelers with rooms with spacious work areas and access to copy and fax services. Meeting and banquet facilities are available to accommodate business and meeting functions of almost any size.All rooms feature coffee makers, hair dryers, irons and ironing boards. Some rooms are equipped with refrigerators and microwaves. Non-smoking and handicap accessible rooms are also offered.Guest laundry facilities and a safe are located on the property. This is a pet-friendly hotel; a stay fee is required.When visiting the Roanoke area for business or pleasure, the Quality Inn Roanoke Airport is a perfect hotel. ... more   less 
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Also Known As:
Quality Inn Roanoke Airport Hotel Roanoke
Roanoke Quality Inn

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