This is by far the most disgusting room I have ever stayed in. My child and I were in town for the Virginia Tech game. I made reservations 2 days prior to the stay because we were given last minute free tickets. I called and checked numerous places online, but this room was the only one available on such short notice. When I booked, I was expressed repeatedly to the clerk that I did not want to book it if the rooms were unclean or outdated. I was assured that the place was very nice and a value for the money. I should have known better. Upon arriving, I immediately noticed that the border/wallpaper was falling off the wall in numerous places. The carpet was filthy. The mattresses were sunken in the middle and were very thin. But we were so tired after a 4 hr. drive and sitting thru a ballgame in 30 degree, rainy weather that I knew I was in no shape to drive the 4 hrs. home. I was told there were no rooms I could switch to as they were booked solid. There were no towels in the room. I called and they were brought to me immediately. The towels were frayed with lots of strings hanging from them. When I tried to hang one on the towel rack, the entire towel rack fell apart and landed in the floor. The curtains/sheers were filthy looking. The few electrical outlets I could find had all come unattached from the wall, which seemed quite dangerous to me. I desperately needed to lie on my heating pad, but there was nowhere safe too plug it into. At 12:30 last night, I used the restroom, only to find that the commode wouldn’t flush. I called the front desk and was told that the water had shut off for some reason, but that maintenance was working on it. When I got ready to leave this morning, it was working again. The smoke alarm kept beeping, so I called for a new battery. The asst. mgr. arrived immediately, and STOOD ON THE BED IN HIS SHOES to check it. Instead of changing the battery, he just unhooked the alarm completely. The only nice thing I can say is that when I called for service (multiple times) the staff was quick with their response, even though there was not anything they could do to make this a pleasant stay. They did remove $20.00 from my bill for all the issues, but it in no way got me past the gross feeling I’ve had all day. We had intended to stay in town today to shop, but upon awaking from very little sleep, we just threw our clothes on, packed, and came straight back home. I will never, ever stay in this place or another Quality Inn. I have tons of pictures to prove my point.
- Official Description (provided by the hotel):
- The Quality Inn® Roanoke Airport is conveniently located off Interstate 581, only two miles from Roanoke Regional Airport and Valley View Mall, one of Virginia's largest shopping centers. The hotel is minutes from Jefferson Center community center and historic landmark; Roanoke Civic Center convention, exhibition and cultural complex; Salem Civic Center's James E. Taliaferro Sports & Entertainment Complex and Hollins University .This Roanoke hotel is also near Dixie Caverns & Pottery Shop cave tour and Mill Mountain Zoo. The Virginia Horse Center, Smith Mountain Lake and Virginia Military Institute are within 45 miles.Sir Pete's Grill, located on the property, is open for dinner Monday-Friday 6:00 p.m. to 10:00 p.m. (dinner served until 9:00 p.m.). The restaurant offers pool tables and dart boards.Quality Inn Roanoke Airport guests are invited to enjoy superior amenities like:•Free 24-hour airport transportation•Free deluxe continental breakfast with hot items•Free wireless high-speed Internet access•Free weekday newspaper•Free local callsWork off the day's stress in the exercise room and relax by the large seasonal outdoor pool. Be sure to enjoy the on-site game room and billiard room. This Roanoke hotel provides business travelers with rooms with spacious work areas and access to copy and fax services. Meeting and banquet facilities are available to accommodate business and meeting functions of almost any size.All rooms feature coffee makers, hair dryers, irons and ironing boards. Some rooms are equipped with refrigerators and microwaves. Non-smoking and handicap accessible rooms are also offered.Guest laundry facilities and a safe are located on the property. This is a pet-friendly hotel; a stay fee is required.When visiting the Roanoke area for business or pleasure, the Quality Inn Roanoke Airport is a perfect hotel. ... more less
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- Also Known As:
- Quality Inn Roanoke Airport Hotel Roanoke
- Roanoke Quality Inn