We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I really love this hotel and staff.” 5 of 5 stars
Review of Sheraton Roanoke Hotel and Conference Center

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Sheraton Roanoke Hotel and Conference Center to your Saves list
Sheraton Roanoke Hotel and Conference Center
3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017   |  
Hotel amenities
Ranked #11 of 38 Hotels in Roanoke
Certificate of Excellence 2014
Richmond, VA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
“I really love this hotel and staff.”
5 of 5 stars Reviewed February 2, 2011

I think the hotel is really pretty. I didn't expect to see a hotel like this in Roanoke. The lobby is nice. There so many fieplaces. I sat by the fireplace in the lobby and felt so warm.
The staff is amazing. It is a very welcoming place. I have stayed at this hotel four times since January. The staff is always amazing.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, February 13, 2011
I was pleased to hear you had a pleasant stay, and that you enjoyed sitting by one of our many fireplaces. And thank you for your kind words regarding our associates. I hope on your next trip through the Roanoke Valley, you will stay with us once again.
Sincerely,
Greg Hargrave
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

464 reviews from our community

Traveler rating
    204
    165
    59
    16
    20
See reviews for
125
111
30
120
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Tuscaloosa, Alabama
1 review
5 of 5 stars Reviewed January 10, 2011

After a long day on the road, the thing that stuck out most about this hotel for me was the service. The check-in desk was extremely helpful and quick, and the staff took a lot of time to show off what the hotel had to offer. Specifically, a porter, Xavier Lafayette Fox, also went way above and beyond to help us get situated for the night. If you run into this guy while you're there, you'll know it, a) because he introduces himself by his full name and b) because his customer service is really quite amazing. Taking into account the cost of the room for the night, I don't think one can find a better hotel in the Roanoke area, especially if you luck out and run into Mr. Fox while you're there. Highly recommend this hotel.

  • Stayed December 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, January 17, 2011
Thank you for writing to Trip Advisor regarding your stay here at the Sheraton. I was pleased to hear that Mr. Fox was extremely helpful in making your stay a pleasant one, as he has become the unofficial ambassador of the Sheraton Roanoke. I hope that on your next visit to the Roanoke Valley, you will once again chose the Sheraton Roanoke as your place to stay.
Thank you again for your kind words.
Sincerely,
Greg Hargrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oconomowoc, Wisconsin
1 review
5 of 5 stars Reviewed January 7, 2011

We were in Roanoke over the Christmas holiday and we couldn't have stayed at a more perfect place. The hotel was beautiful with all the holiday decorations. The rooms were clean and the beds were extremely comfortable. The staff was exceptional. Everyone was very pleasant. The food was amazing. All of this, and the prices were reasonable. My only regret is that I can't spend Christmas there every year. I highly recommend the Roanoke Hotel.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, January 17, 2011
I want to thank you for taking the time to comment on Trip Advisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. It's always nice to hear when we exceed our guests expectations. Hopefully you can spend next Christmas with us as well.
Thank you again for your kind comments.
Sincerely,
Greg Hargrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed December 31, 2010

This was the best sheraton we have stayed over the last 5 years. The service was excellent! both at the Shula restaurant as well as in the lobby and the reception. Mr. Ashish Malhotra, Ms. Paula Dietrich, and the executive chef, James Andra made it particulary pleasant.
All of our 7 days of stay was very nice.
We will certainly recommend this Sheraton to all our friends.

Good luck with the inaugaration of Shula's in Feb 2011!

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 22, 2010

This newly renovated hotel has a gorgeous lobby with working fireplaces, a beautiful flat-panel television in the room, very comfortable beds and very clean rooms. We had a four-star experience at a two-star price.

The front-desk staff made check-in a breeze. (The front desk is a fairly long walk from the front car port and there were no porters on duty when we checked in about 8 p.m., and it's a bit of a long walk from the parking lot to the elevators.) When we left, we called down for a luggage cart, and it was brought up to our room right away.

We opted to have breakfast delivered to us rather than go down for the buffet in one of the newly renovated restaurants. The order was correct when it arrived, and it was on time. More important, it was absolutely delicious and hot, and not too expensive. (The pancakes, omelet, and Starbucks hot chocolate were standouts.)

The hotel has one of the best fitness centers I've ever seen in a hotel, with lots of state-of-the-art machines as well as free weights. The indoor pool and hot tub, though very small, worked great for us, traveling with a young child. (It also has an outdoor pool, which was closed for the season.)

I would unconditionally recommend this hotel if not for two things: The heating system in the room was obnoxiously loud -- so much so that we opted to keep the room a little colder than we would've liked at night to avoid having to hear the heat going. (Fortunately, the comforters were soft and warm.) Also, the room walls are very thin. We were awoken at 5:30 a.m. by an alarm going off in an unoccupied room next door. (The staff did turn it off within 10 minutes of us calling the front desk.) On the other side, we could hear every word our neighbors uttered. And lots of noise filtered through the door from the hallway. If the hotel had been more crowded, I'm sure it would've been even noisier.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, December 23, 2010
Thank you for taking the time to review our hotel via Trip advisor. It is always nice to hear when we have met our guest expectations. We have spent that last year upgrading the facilities. Health Club, restaurant and all the guest rooms. The heating system is something we are presently working on, so hopefully on your next visit, your stay will be a little quieter.
Thank you again for your response, and we hope that your next visit to the Roanoke Valley, you will once again choose the Sheraton Hotel and Conference Center.
Sincerely,
Greg Hargrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
1 review
5 of 5 stars Reviewed December 15, 2010

My family (wife, son, daughter-in-law, and grandsons, age 3 and 1) spent three wonderful nights in the Sheraton in Roanoke, VA. We enjoyed every part of it, but I want to single out the service of the bellman, Xavier L. Fox. He was so kind and personable to us and every member of our family, and he took special interest in our two little grandsons. He is definitely an asset to the Sheraton, and since a person in his position doesn't always receive the gratitude and praise they deserve, it's my privilege to speak up in his behalf. Don't lose him! He's one of your best assets!
John M. Mulder

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, December 23, 2010
It's always nice to hear when one of our associates goes above and beyond. You are right in saying that Xavier is one of our best assets, as he continually gets kudos from our guests on a regular basis. I was happy to read that your three nights here at the Sheraton Roanoke were pleasant, and I hope that on your next trip to the Roanoke Valley, you will again stay here at the Sheraton. And I will be sure and pass along your kind comments to Xavier.
Sincerely,
Greg Hargrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kharkiv, Ukraine
1 review
5 of 5 stars Reviewed December 9, 2010

Cozy rooms, fitness center open 24/7 - very convenient, yummy-yummy breakfast buffet - and great friendly "you've-made-my-day" atmosphere every step you take on the hotel's carpeted grounds.
Kudos go to Glenford from the Pi Kitchen - for being such a bliss of our mornings:)
Thank you - from the Ukrainian team

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Roanoke Hotel and Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Roanoke
#8 Romantic Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, Starwood, Orbitz, Cheap Tickets, Odigeo, Hotels.com and Hotwire so you can book your Sheraton Roanoke Hotel and Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Roanoke Hotel Roanoke

Owners: What's your side of the story?

If you own or manage Sheraton Roanoke Hotel and Conference Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.