I truly was pleasantly surprised by this Sheraton. The service was excellent at the front desk- I did have to ask for my breakfast vouchers, but once the rate was confirmed they were handed right over.
The room was perfectly clean which really is the most important thing to me, besides safety. And where safely was concerned I was happy as well- even our sliding glass door, that led out to a cute grass area with pond and fish, had an extra security lock.
My only complaints would be that I think the bathroom door should maybe open into the room; if the door is open you cant grab a towel from the shower or anything. My mattress was a bit soft on one side, but I would think it is probably the side most people would sit on while using the phone and such. I would also like to see more vegetarian items on their menu- deciding on dinner was a little difficult foy my teenage daughter and myself with both of us being vegetarians.
Another positive- the front desk guy had told me that we could use our breakfast vouchers for room service, but when I called down in the morning they said I could not. When I explained what the front desk said they were happy to accomodate. I also really liked that when I asked for more coffee it came promptly and then they actually called to make sure it was received.
Ok- there is ONE more complaint...I wish it was closer to VA Tech since that is where my daughter is attending college this fall! All the hotels were sold out for move in weekend so we ended up here. It was worth the extra drive back and forth though!
PS- we noticed that the fitness center is open 24 hours, we didnt use it, but could see in when walking by and it looked great. Also had indoor and outdoor pools which is a definite plus.
- Official Description (provided by the hotel):
- The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more less
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- Also Known As:
- Sheraton Roanoke Hotel Roanoke