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“Kristnia Littleton was my server at the...” 5 of 5 stars
Review of Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017   |  
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Ranked #6 of 37 hotels in Roanoke
1 review
“Kristnia Littleton was my server at the...”
5 of 5 stars Reviewed August 10, 2010 via mobile

Kristnia Littleton was my server at the Sheraton hotel and she did a fantastic job at making sure her guests were comfortable. Her outstanding ability of being hospitable to her guests is an intangible asset that the Sheraton chain should hold on to for a long time. She is very dedicated and served every guest (in my presence) in a very timely manner. With staff like Kristina, not only with the restaurant at the Sheraton in Roanoke be successful but the whole hotel will get an opportunity to attract more guests and generate incremental revenue.

    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 15, 2010
We are always happy to learn when our associates go above and beyond. We are also pleased to know that Kristina was especially helpful to you. I have copied your response in Trip Advisor to all departments, so that our associates will also know how pleased you were with your experience here at the Sheraton. We are, indeed, proud of our "team".
Once again, thank you for your comments, and we look forward to another opportunity to serve you when you are in the Roanoke Valley.
Best regards,
Greg Hargrave
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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368 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
Harleysville, Pennsylvania
Top Contributor
168 reviews 168 reviews
32 hotel reviews
Reviews in 66 cities Reviews in 66 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed August 9, 2010

We just spent 4 nights here with a group of friends who all have the same breed dog. The hotel bent over backwards for us and our dogs. Its very dog friendly and ample places to walk dogs. We had the use of a conference room the entire time and they constantly checked to see if we needed anythings.
Rooms all beautifully furnished and very clean. Good toiletries.tv and electric outlets. Staff very helpful. Restaurant very good but breakfast is only a buffet and quite high. Not everyone eats a large breakfast.

    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 27, 2010
I want to thank you regarding your positive review of the Sheraton Roanoke Hotel and Conference Center. The staff here is still talking about how nice your group was. And they especially liked the Westies. We hope on your next trip, you will allow us the opportunity to host your event here at the Sheraton.
Regards,
Greg Hargrave
General Manager
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Coopersburg,PA
Top Contributor
82 reviews 82 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 9, 2010

Trip was a weekend trip and arrival was at 3:00 PM. Everything was ready and check in was no hassel at all. The check in clerks at the front desk were very professional and courteous. We requested a stay away from any student groups that were there for the weekend and were given a room on the 8th floor . It was a very quiet room, even though it was right next to the vending and ice machines. We have stayed at many Sheraton hotels, but this was one of the greatest stays we have had. Clean towels, relaxing comfortable beds and staff that was very helpful. What more could a weary traveller ask for. Great experience!!!

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 27, 2010
Thank you for your many fine comments about your stay with us.
We are always happy to learn we have done well, and wish you to know that your review has been copied to all departments, so that our employees will also know how pleased you were with their efforts. We are, indeed, proud of our "team".
Once again, thank you for your comments, and we look forward to another opportunity to serve you when you are in the Roanoke Valley.
Best regards,
Greg Hargrave
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisonburg, Virginia
1 review
5 of 5 stars Reviewed July 28, 2010

This was our second stay here and it was just as nice as the first last year. The staff is freindly and helpful, the restaurant is not over priced. The rooms are comfortable and clean. Great free computer lounge in the lobby. The interior design is so nice I want to move in.

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 29, 2010
Thank you for your kind comments regarding your stay with us for the second time. It's nice to hear we have stayed consistent in our service year over year. We are very proud of our associates as they work very hard do to make your stay an enjoyable one. We get alot of positive comments regarding our design in the hotel as well as the guest rooms. I hope that on your third trip to the Roanoke Valley ,you will stay with us once again.
Sincerely,
Greg Hargrave
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Cod, MA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2010

The hotel is spacious, clean, has everything you need, is conveniently located, has free parking and the rooms are very nice. The entire staff is friendly, professional and a pleasure to deal with. We booked over 20 rooms for a wedding through the group sales department and they were terrific. With such a large group we had changes and the staff took care of everything and they were ALWAYS pleasant and smiling. All of our family and friends who stayed here were very happy

  • Stayed July 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 29, 2010
Thank you for taking the time to comment regarding your stay with us here at the Sheraton. It's always nice to know when one meets or exceeds expectations. I will pass along the nice comments regarding the staff, and how pleasant everyone was. Again, thank you and hope to see you on your next trip to the Roanoke Valley.
Regards,
Greg Hargrave
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
107 reviews 107 reviews
83 hotel reviews
Reviews in 66 cities Reviews in 66 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed July 16, 2010

We liked the Sheraton Roanoke (though the layout of the property is downright baffling). The late-night desk staff were a little loopy...hey, it's late...but the room was large and comfortable with all the usual amenities and services. The hotel is pet friendly, and the person who booked our reservation was sharp enough to put us on a first floor close to a good walking spot, which was great. We would definitely reocmmend it for Roanoke.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 20, 2010
Thank you for taking the time to let us know about your stay here at the Sheraton Roanoke Hotel and Conference Center. Sorry the layout was abit baffling. We are however nice and spread out which makes it nice for pet owners. I was happy to hear you were placed in a room that made it convenient for walking your dog.
Again, thank you for the nice comments.
Regards,
Greg Hargrave
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
york,pa
1 review
5 of 5 stars Reviewed July 7, 2010

I have stayed in numerous Sheratons, as well as other Hotel chains, and I am very comforable in saying that my 6 month stay at the Sheraton of Roanoke has been very enjoyable. I have never wrote a review of any other stay before, but I felt that is was very important to thank the staff and to let you know what a great group of people you have working there. I reprsent. a company of over 1400 employees, and we will be sending many of our employees to your property.

Jim Rossi

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0701, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 10, 2010
Thank you for taking the time to comment concerning your experience here at the Sheraton Roanoke Hotel & Conference Center. I am always pleased to learn when we have achieved the high standards for which we strive. It is nice to know you have chosen us as your home away from home.
Again, thank you for the nice comments, and let's hope the next six months will be as enjoyable as the first six.
Regards,
Greg Hargrave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Roanoke
#6 Business Hotel in Roanoke
#7 Romantic Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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