We just stayed here for 2 nights on a Staraward. The hotel has been completely renovated, and the review made me ready to try it. We were considering the Hyatt Place down the road, which I've heard is very nice. The lobby is very clean and new. This Sheraton has a Link center for free computer access. Two pools and a nice gym- better than most hotels in this category. The room was new, accept for maybe the tub and tile, and is in the new Sheraton format for the hotels that are new or being renovated. Okay, so it seemed like this was a good choice. Now the downside. We were on the second floor, Starwood Preferred, and had connecting doors to both sides. One onw side was a family with young boys, and we heard every word for 2 days when they woke up at 6 am! The connecting doors are very thin and do not block out any noise. Avoid such a room at all costs!! Two other problems. In our tower none of the ice machines works. So after hunting on 4 floors I called the front desk was told I had to cross the lobby to the other wing for ice. I ended up stopping at the coffee bar on the way and they apparently knew as the guy grabbed the ice bucket and filled it without question. Not a big deal, but annoying since every floor had a sign for ice machines as though they worked. The bigger problem, and not unique to this property, is why don't housekeeping staff know people do not like to see hair in a bathroom. I shouldn't have to stay at a Ritz or St. Regis to get that type of cleaning of a room. There was hair on the floor and a particularly nasty hair on the towels. Leaving a tip for the housekeeper on the first day I was hoping for better- but no. The hair on the floor remained. I don't think this is acceptable really at any hotel. Overall this hotel is a good option, but you may want to consider the Hyatt Place off the same exit or definitely the Hotel Roanoke downtown.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.