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“Second time here.” 5 of 5 stars
Review of Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017   |  
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Ranked #9 of 38 Hotels in Roanoke
Lebanon, Maine
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Second time here.”
5 of 5 stars Reviewed July 27, 2014

Very nice hotel. The staff is very friendly, always a clean place. The only suggestion would be to start the morning breakfast earlier, like 6am instead of 6:30am. Rooms are clean, mine had a balcony, easy to get around. They have computers down stairs with a printer for easy to print your boarding passes if your flying. The shuttle picked us up at the airport, very fast, very friendly.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 14, 2014
Dear DenAmy,

Thank you for the great review and for staying at the Sheraton. The staff works very hard to deliver great service so I am pleased to hear how nice your stay was. We hope to see you again on your next visit to the Roanoke area

With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 reviews from our community

Traveler rating
    187
    146
    50
    13
    18
See reviews for
112
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Radford, Virginia
Top Contributor
233 reviews 233 reviews
20 hotel reviews
Reviews in 57 cities Reviews in 57 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed July 25, 2014

From the staff that picked me up at the airport, to the reception, the Sheraton executive lounge, everywhere the staff went out of their way to make my stay as pleasant as possible. The rooms were lovely, in fact I could not find a negative thing to say. Would highly recommend staying here. This is one place the staff really take care of you and do it with a smile on their face.
Thanks for helping this to be a memorable stay.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 26, 2014
Dear MartinR4961, thank you for your review and for choosing us for your accommodations. I am happy you enjoyed your stay and had a great experience with our staff. We appreciate the recommendation and look forward to seeing you again in the future.

With kind regards,
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Pittsburgh, Pennsylvania
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Stayed one night at this hotel on business. The room was very clean and smelled clean. The staff was friendly and helpful. It is a somewhat large hotel, but has a small feel to it and feels secluded. There is a highend restaurant called Shula's 347 which I did not have the chance to eat at, but it was packed the night I was there. If I had one complaint it would be that the ice machine was broken on my floor and there was no indication of where the nearest functional ice machine could be found. There is even a coy pond and a small garden in the back.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 27, 2014
Dear samlopes,

Thank you for your kind review; we were pleased you enjoyed your visit with us. We hope to see you again soon and have the opportunity to try Shula's 347; we know you will really enjoy it!

With kind regards,
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Lynchburg, Virginia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 21, 2014

Excellent place to stay. Staff were eager to help and very friendly. Accommodations were well above standard. Couldn't have asked for a better place to stay. Will definitely stay at this location again.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 26, 2014
Dear Pamela J, thank you for your review and for choosing us for your accommodations. I am glad you enjoyed your stay and look forward to seeing you again in the future.
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Anderson, South Carolina
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 18, 2014

We have stayed at several Sheraton's being a SPG member but this was not one of our better experiences. Nice hotel and facilities and always very welcoming Sheraton check in, as usual, but we were shown to a room that was not ready, it had not been cleaned since the last guests. Beds unmade, trash everywhere. A genuine mistake but kind of gave us a bad start to the stay as we had had a long day. Desk staff were extremely apologetic and attended to us immediately but I have just never had that happen to me before. Very convenient hotel and loved downtown Roanoake. there was also a driver that would take you to downtown if you wanted. We declined but the driver was extremely helpful. Our only other complaint was that there were some very noisy guests causing a disturbance outside our room at 1:30 a.m. Again, not the hotels fault and I am not sure if there had been a wedding or function that they were coming back from but again, I just didn't expect it at a Sheraton. Saying all that, I would probably stay again but make sure I chose our room carefully.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cross Junction, Virginia
1 review
5 of 5 stars Reviewed July 18, 2014 via mobile

Stayed one night for business trip. My first time at Sheraton Roanoke and truly the best experience I've encountered with the Sheraton chain. I was greeted by a very friendly staff at check-in who were also efficient. Room was spacious and bed very comfortable. Loved having Starbucks and Shulas on site! Xavier Fox, who drove me to an offsite location, was truly a delight. Will be back and will recommend to anyone traveling in the area. -Bobbi Hutson, Cross Junction, VA

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 27, 2014
Dear Bobbi H,
Thank you for the great review and recommendation. Mr. Fox is truly one of the best and we were glad you could experience his hospitality. We look forward to seeing back at the Sheraton again soon.

With kind regards,
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Pennsylvania
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 17, 2014

We were road tripping and needed a place for our family to sleep on the way to and from our destination. The Sheraton Roanoke was a good stopping point since it was pretty close to I-81 without being right on the highway.

The hotel is family friendly (kids under 5 eat breakfast free and there are TWO pools). The staff, especially Mr. Fox who one of the bellmen, are exceedingly pleasant and do whatever they can to make your stay as pleasant as possible. I would certainly stay at the Sheraton Roanoke again if I were going by Ronaoke in the future.

Room Tip: If you're SPG Gold or Platinum, ask to be on the SPG floor.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Roanoke
#6 Business Hotel in Roanoke
#9 Family Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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