We have stayed at several Sheraton's being a SPG member but this was not one of our better experiences. Nice hotel and facilities and always very welcoming Sheraton check in, as usual, but we were shown to a room that was not ready, it had not been cleaned since the last guests. Beds unmade, trash everywhere. A genuine mistake but kind of gave us a bad start to the stay as we had had a long day. Desk staff were extremely apologetic and attended to us immediately but I have just never had that happen to me before. Very convenient hotel and loved downtown Roanoake. there was also a driver that would take you to downtown if you wanted. We declined but the driver was extremely helpful. Our only other complaint was that there were some very noisy guests causing a disturbance outside our room at 1:30 a.m. Again, not the hotels fault and I am not sure if there had been a wedding or function that they were coming back from but again, I just didn't expect it at a Sheraton. Saying all that, I would probably stay again but make sure I chose our room carefully.
- Official Description (provided by the hotel):
- The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more less
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- Also Known As:
- Sheraton Roanoke Hotel Roanoke