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“Welcoming staff but noisy” 3 of 5 stars
Review of Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017   |  
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Breakfast for 2 Included
Ranked #11 of 39 Hotels in Roanoke
Anderson, South Carolina
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Welcoming staff but noisy”
3 of 5 stars Reviewed July 18, 2014

We have stayed at several Sheraton's being a SPG member but this was not one of our better experiences. Nice hotel and facilities and always very welcoming Sheraton check in, as usual, but we were shown to a room that was not ready, it had not been cleaned since the last guests. Beds unmade, trash everywhere. A genuine mistake but kind of gave us a bad start to the stay as we had had a long day. Desk staff were extremely apologetic and attended to us immediately but I have just never had that happen to me before. Very convenient hotel and loved downtown Roanoake. there was also a driver that would take you to downtown if you wanted. We declined but the driver was extremely helpful. Our only other complaint was that there were some very noisy guests causing a disturbance outside our room at 1:30 a.m. Again, not the hotels fault and I am not sure if there had been a wedding or function that they were coming back from but again, I just didn't expect it at a Sheraton. Saying all that, I would probably stay again but make sure I chose our room carefully.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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523 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
Cross Junction, Virginia
2 reviews
5 of 5 stars Reviewed July 18, 2014 via mobile

Stayed one night for business trip. My first time at Sheraton Roanoke and truly the best experience I've encountered with the Sheraton chain. I was greeted by a very friendly staff at check-in who were also efficient. Room was spacious and bed very comfortable. Loved having Starbucks and Shulas on site! Xavier Fox, who drove me to an offsite location, was truly a delight. Will be back and will recommend to anyone traveling in the area. -Bobbi Hutson, Cross Junction, VA

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 27, 2014
Dear Bobbi H,
Thank you for the great review and recommendation. Mr. Fox is truly one of the best and we were glad you could experience his hospitality. We look forward to seeing back at the Sheraton again soon.

With kind regards,
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Pennsylvania
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 17, 2014

We were road tripping and needed a place for our family to sleep on the way to and from our destination. The Sheraton Roanoke was a good stopping point since it was pretty close to I-81 without being right on the highway.

The hotel is family friendly (kids under 5 eat breakfast free and there are TWO pools). The staff, especially Mr. Fox who one of the bellmen, are exceedingly pleasant and do whatever they can to make your stay as pleasant as possible. I would certainly stay at the Sheraton Roanoke again if I were going by Ronaoke in the future.

Room Tip: If you're SPG Gold or Platinum, ask to be on the SPG floor.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta, ga
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed July 17, 2014

The air conditioning system was very noisy. Air Cond. can be controlled by thermostat on wall but no matter what temperature you set it at the air blowing into the room was quite cold. It made a loud noise. The room was large and nicely appointed. Bedding was very nice and always clean. Bed was very comfortable. Bathroom was small but this did not present a problem. Very nice towels/washcloths, etc. Nice amenities in the bathroom. Our room was in tower B which is a long walk down some corridors from the lobby. The hotel was very full one of the nights we stayed but the activity and noise from guests did not bother us in tower B. This is a large hotel and apparently a setting for some weddings to take place. We ate in the Restaurant called Shulas for lunch one day. It was ok. One morning we ate breakfast in another rest. on premises and the available buffet was very good. Lots of variety of foods. We had a pleasant enough stay.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 26, 2014
Dear aug30, thank you for your comments regarding your recent visit with us. I am sorry to hear about the issues you encountered with our air conditioning system; we have taken steps to address that issue. I am glad to hear that your overall visit was enjoyable and we look forward to having you back soon.

With kind regards,
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Level Contributor
186 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed July 15, 2014

Stay here often! Express deal I get everytime! High floors are in the trees. Literally the balcony almost touches tree! Close to mall and all things good to eat. Shulas is great dining also! Will stay here each time. 2 pools and rooms are large. Bathrooms are small but who needs 2 people in the bathroom anyway!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 27, 2014
Dear Matthew B,

Thank you for the nice review of our hotel. We are pleased you enjoyed your stay and dining at Shula's 347 grill. We look forward to seeing you again soon.

With kind regards,
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Victoria, Texas, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 15, 2014

I needed a dog friendly hotel somewhere in Virginia for our annual road trip to Maine. This Sheraton fit the bill. The price was a bit higher than I expected, but was not totally out of line with the area. The facility itself is clean, but a bit dated. The room was comfortable and the furnishings new. But the update was done in a hurry, so the fit and finish of some things were off -- like the tub spout that jutted half way into the tub with a long piece of copper pipe exposed or the carpet that had not been cut off completely. These didn't really impact the stay. What did impact it is that the common areas had seen some use and were grubby. Our room was in the middle of the building next to the ice maker and it woke us up all night. There was some large function at the hotel and a lot of "all night" activity. The key lock on the exterior door was broken making security a concern. The was not a typical business stay motel. The front desk staff were very nice and efficient. We had exchanged emails on the way up concerning our late arrival and parking for our oversized truck. I did not eat in the restaurant or use any of the facilities. In all, I had a clean and comfortable room in a hotel that is trying the fix itself up.

Room Tip: I would avoid staying near the restaurant and conference center. The "A" tower does that...
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, August 7, 2014
Dear Todd V,

Thank you for your recent review and the stop over on your way to my home state. We apologize for any noise issues and have shared your comments with our team. We look forward to seeing you again soon,

With kinds regards,
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Taunton Ma
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 11, 2014

We just returned from a two night stay in the B Tower . The beds were very comfortable . Very quiet even though the hotel was booked solid. Everything went well, only complaint is the bathroom was a little small. The room was very modern and a pleasure to stay in!

Room Tip: B towers are nicer.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, July 11, 2014
Dear Omydarlen,

Thank you for the great review of our hotel! We are pleased to hear you had a nice quiet enjoyable weekend. We hope to see you again on your next visit to the Roanoke area.

With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Roanoke
#9 Romantic Hotel in Roanoke
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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