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“Perfect For a Conference” 4 of 5 stars
Review of Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017   |  
Hotel amenities
Ranked #16 of 39 Hotels in Roanoke
Central Virginia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect For a Conference”
4 of 5 stars Reviewed March 29, 2014 via mobile

This hotel does the Sheraton brand well. I had the benefit of a king room and there was an abundance of space. The hotel is highly accessible from the interstate but set back enough to be quiet. Check in was easy. The limited staff I encountered was friendly and approachable. Overall a great stay.

Stayed March 2014, traveled on business
Helpful?
Thank mnctriptaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, April 9, 2014
Dear mnctriptaking,

Thank you for your nice comments regarding your recent visit to the Sheraton Roanoke. We are please your stay and the conference went well. We look forward to seeing again soon.

With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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575 reviews from our community

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Lynchburg, Virginia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 19, 2014

Clean, amenities, nice rooms, quiet, good value. Who could ask for more? Pool and fitness center. We didn't try the restaurant, but the room and service were great. Will stay here again. Even though close to the interstate, the hotel is set back from the road in a nice setting with lots of trees, so noise was not a problem. Tastefully decorated throughout.

Room Tip: We couldn't eat breakfast as our flight was before the restaurant opened :-( They don't ope...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JC D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, March 27, 2014
Dear JC,

Thank for your recent comments. We are please you enjoyed your stay with us. We look forward to seeing you again and hope you get the opportunity to try Shula's 347 Grill, you will not be disappointed.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trujillo Alto, Puerto Rico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 9, 2014

Was in Virginia for a job related training and was treated with warmth and kindness . All the employees were very friendly, Especially Xavier one of the drivers. Food at Schula's the hotel restaurant was great and the room was excellent .

  • Stayed March 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, March 27, 2014
Dear Marilyn,

Thank you for your nice comments regarding Shula's 347 Grill and Xavier. It was very nice to hear our staff took great care of you during your training trip. We look forward to seeing back at the Sheraton again soon.

With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pa
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 28, 2014

The sheraton in roanoke is wonderful~the staff is exceptional~the restaurant is excellent~
I would like to see various shredded cheese available at the omelet station~also should add a waffle station~

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank perf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, March 3, 2014
Dear Perf,

Thank you for review and the nice comments. We are very pleased we were able to meet your expectation. We have shared your comments with our staff and we all look forward to having you visit with us again!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
91 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed February 23, 2014

This hotel has a very nice fitness center and a Shulas 347 restaurant. It is located conveniently near most things in Roanoke and the staff is generally very helpful. I plan to return for business as appropriate. Breakfast is outstanding.

Room Tip: Ask for Tower B because it was recently renovated.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MDM1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, February 25, 2014
Dear Mdm1414,

Thank you very much for your review! We are so pleased that we were able to meet your expectations on your trip and glad you enjoyed Shula's and our fitness center. We look forward to having you visit us again on your return to Roanoke!

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garner, North Carolina
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed February 16, 2014 via mobile

This is a great hotel and you won't be disappointed. It is a very large property for the area. Breakfast is as good as it gets.
With that said each time I stay here I seem to have these minor maintenance issues.
The shower diverters leak, draining pressure from the shower, but manageable. The first floor room I had on my last visit had no heat, the unit ran for hours but never got warm, I just turned it off. I didn't complain, it was warm enough for me.
I don't want to overstate these, they are minor issues, and the staff was great about them.
If would get a 5 star with a little more attention.

Stayed February 2014, traveled on business
Helpful?
Thank waxrash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, February 25, 2014
Dear Waxrash,

Thank you for taking the time to share feedback on your recent stay with us. We appreciate your input and have reviewed your comments with our team as we constantly look for ways to improve our guests' experience. We look forward to seeing you again in the future.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
someplace
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 8, 2014

I had stayed at this Sheraton several times in the past so when I recently moved to Roanoke and needed a place to stay (with my dog) while looking for a new home I chose this hotel. I love that the 'dog rooms' have sliding door access to the grass area- super convenient!- and while a previous reviewer stated that someone should go out each day and clean up after messy dog owners, I think this would cause a pet fee so I am happy to just watch where I am walking. (Dog owners should just learn to be respectful to other dogs and owners!)

The staff at this hotel is always wonderful and they definitely go above and beyond without hesitation. When I checked in to the hotel I only planned on staying for several days but it ended up being over two weeks. The front desk staff was very accommodating each time I called down to to extend my stay (every couple of days). There is an evening housekeeper that is also amazing, though I wish I could remember her name (it may be Debbie(?))! Each time I called down for extra coffee or tea she would be sure to bring extra cups, water bottles, cup sleeves, cream, sugar...anything she thought I may need. She really made me feel at home.

I also like that there is a refrigerator in each room and that I was able to get a microwave for my entire stay (flat $15 fee).

Shula's food is good, though pricey for a vegetarian like me (5 mushroom ravioli for $22). I had room service once, but then realized that the room service prices are a bit higher than what they have on their in-house menu. After this realization I would actually just call the restaurant and order 'to-go'. Not sure that the female server/bartender liked that idea- it sort of came through in her voice that she would prefer to deliver my food to the room rather than have me walk down to pick it up (the tip would be more for in-room dining).

BUT- the room service breakfast that is done through the hotel's restaurant is great! I highly recommend the omelette and French toast!!! I just wish their restaurant did lunch and dinner as well!

If I were to need to stay in a hotel here in Roanoke again I would certainly stay here.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank teresa w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, February 25, 2014
Dear Teresa,

We are please you enjoyed your visit to the Sheraton and I was glad to hear Debbie made your stay that much more pleasurable. We look forward to seeing again when you return the Roanoke area.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Number of rooms: 320
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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