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“A Pleasant Stay” 4 of 5 stars
Review of Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017   |  
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Ranked #6 of 37 hotels in Roanoke
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“A Pleasant Stay”
4 of 5 stars Reviewed October 29, 2013

I was traveling by car on a business trip between WV and VA and chose to stay at this hotel, as its location provided a convenient rest stop for the weekend.

I had an outstanding guest service experience upon checking in. Having just driven for four hours, I was exhausted and ready for a quick late night dinner. I was greeted at the front desk by Lori who welcomed me with a smile, placed me in a room on a higher floor, and provided me with a printout of local restaurants and attractions. Lori went above and beyond to ensure that my weekend was restful and filled with a couple fun adventures. She should be commended for her exceptional service and attention to detail.

I can honestly say that her service made my stay a pleasant experience. I look forward to returning to this hotel again next fall.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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386 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Mississippi
Top Contributor
167 reviews 167 reviews
131 hotel reviews
Reviews in 101 cities Reviews in 101 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed October 29, 2013

Was here for a stop over this Summer. In town same time as a softball tournament, was worried that it would get loud, but great insulation between rooms and hall, noise was not an issue. We travel with our pet, our room was great with sliding glass doors leading to an outdoor courtyard. Huge room! Free parking, internet, and pets. Pool area was very nice and clean. Room was spendy, but I am sure that is to take advantage of the softball tournament in town. Staff at front desk was changing staff, so not as efficient as it could have been. Staff for breakfast was super.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
59 reviews 59 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed October 28, 2013

Stayed there for one night only, and did not regret the choice. As SPG Platinum, we had upgraded to a suite, and got a suite which deserves the name. The only minor drawback: No safe in the room. Reception staff was friendly and fast, so was staff at breakfast the next morning. About the location: Just off the highway, very easy to reach, but not in downtown Roanoke. Plenty of free parking. Overall, a very pleasant stay. Recommended.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 27, 2013

Front Desk: An overweight, bleached blond matron was rude and too busy with her computer. never even looked up to greet and won't bother to check to see if rooms was available, I was only 20 minutes earlier than the posted check in time. Parking: Tower B has ok access, but have to walk pass dog pooping area. Tower A is hard to get to, main parking lot is always full and no direct access. Rooms: average, nothing to write home about. Kudos for the frig in the room though for non-suite hotels. Cleanliness: Average. did find a dirty underwear under the chair when I moved it to plug something in. Noise: Tower A is the NOISIEST hotel I ever stayed in. Hotels in NYC are quieter in terms of noise level. The way rooms are set up, the beds are right by the front door, and all the doors pretty much face each other, as it is not the long corridor design like most hotels. Every door closing is amplified, and every person talking in the hall way is clearly audible in your room. Hallway conversations are so clear, you can practically join their conversation. Tower B has traditional long corridor design, so as long as your immediate neighbors are not noisy, the noise level is similar to other hotels.
Overall, this not a 3 or 3.5 stars hotel despite their claim. Other than giving you 4 pillows per bed and a frige, their front desk service, parking, and noise level is every bit a Days Inn level hotel. Unless you get a great bargain, you can do much better. See my Cambria Suites review.

Room Tip: Tower A is extremely noisy, stay away. Tower B side parking by Dog area had problem with bird crap...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob D, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 30, 2013
Dear Travelrat14366, I want to apologize for your most recent visits and thank you for your feedback. We are committed to the success of this property and will take your comments and will work to improve these areas. I do hope your next stay with us will better demonstrate the commitment we have to our guests.

Sincerely,
Matthew Rutigliano
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiffin, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2013 via mobile

They have a amazing girl working at the Starbucks in the hotel remembers what you drink and how you like it also remembered my name on the third day her name is Norma Davenport plus the room was very clean and well maintained by the cleaning staff

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob D, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 25, 2013
Thanks for the very kind comments and for recognizing Norma. We all think she does an excellent job as well! We look forward to your return.
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Woodbridge, Virginia
1 review
5 of 5 stars Reviewed October 23, 2013 via mobile

The lobby, courteousness of the staff, and spacious rooms are the first things that struck me. Interestingly you can notice that they put thought into small features. For example, electrical outlets on the desk (great for the phone), coffee maker in the room (with brand name teas and coffee), and strategic lighting. For business people, a desk with an ergonomic modern chair and HD news channels are perfect.

The staff was friendly. The bell man offered a shuttle to nearby restaurants, and the receptionist Xyh was very helpful in pointing out local places of interest.

Overall, I recommend it. The natural surroundings were a highlight.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob D, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 25, 2013
What a great review! Thanks for taking the time and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 23, 2013

I stayed at the hotel for one night for a regional workshop. The bed was comfy and the room was very nice.
I did have to kill a silverfish that was on the ceiling which grossed me out (Pretty much any bug grosses me out). Luckily I saw it the morning I was checking out. Otherwise I would not have slept well that night!
All in all the stay was good. I would stay here again should I need to!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob D, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 25, 2013
Thank you for posting your thoughts on TripAdvisor regarding your stay with us. Please accept my apologies for the insect in your room. That is certainly not a situation we typically encounter! I am glad that the balance of your stay met your expectations and we hope to see you back with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Roanoke
#6 Business Hotel in Roanoke
#7 Romantic Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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