I had booked a room through Booking.com for my brother and his wife as they were traveling.
When they arrived to the hotel they were told that there was no room reservation. I called and spoke to booking.com and they assured me that there was a reservation. I again called the hotel and spoke to Belinda who informed me that there was not a reservation however "she had a large amount of faxes coming over so she was very busy." Once again I called Booking.com to get this taken care of as I am several hours away from the hotel and my brother. I called the hotel and the rude front desk attendant informed that they had received the fax. This took 2 hours over the phone to clear up. My bank statement then arrives and I see that I was charged 1.00, 23.08, 109.00, and 123.17. I have been back a forth with the hotel manager who said that he would check and fix it and call me back which he hasn't. I have called booking.com and consistently get a different representative who has me start the process all over. I have after 6 weeks had the $1.00 and $23.08 removed from my account. I travel frequently and would not recommend using either of the listed facilities. Moral is Buyer beware cause if it is a good deal probably hidden costs and problems associated with it!
- Official Description (provided by the hotel):
- The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Roanoke Hotel Roanoke