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“Nice Hotel” 4 of 5 stars
Review of Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017   |  
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Ranked #6 of 37 hotels in Roanoke
Stuarts Draft, Virginia
Top Contributor
75 reviews 75 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed March 6, 2013

We were only staying overnight, while in town moving our daughter. I chose a hotel with a hot tub for our aching muscles. The hot tub wasn't hot! Then the hotel lost power. I know these things can't be helped, but it doesn't make for a good review! Otherwise, the hotel was nice, and we will most likely give them another chance when we are ever staying the night again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, March 14, 2013
Thank you for staying with us and please accept our apology for any inconveience you experience with power outage, although it was the electrical company (AEP) issue causing outage throughout the area it put a damper on your stay with us. I am also sorry to hear that the hot tub was not properly heated and to let you know that this been corrected. Please give us another chance on your return to Roanoke Valley.

Sincerely,

Scott Webb
General Manager
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367 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
Bluefield, West Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 6, 2013

I stayed overnight on a business trip. This is a very nice looking and well kept hotel. The room had very nice furnishings and was very clean. The bed was one of the most comfortable I've ever slept in. The check-in and check-out processes were quick and easy. The staff were nice. The only complaint I had was with the internet policy. They offer free wi-fi in the lobby, but charge you 9.99 per day for access in your room. Why would they charge that much? That is something the manangement should reconsider. Otherwise, a very nice place to get a good night's sleep.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, March 14, 2013
Dear Smitty,

Thank you for staying with us and taking the time to write a respond on TripAdvisor. I am very pleased to read that you had very nice stay and to let you know that we are reviewing internet subject.
Once again, thank you for staying with us,

Scott Weber
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
1 review
2 of 5 stars Reviewed March 4, 2013

We came for a weekend getaway to relax, enjoy the hot tub and indoor pool. The pool was ice cold, we only got in once for maybe 10 minutes. On the 2nd night of our stay the hot tub was cold too, we didn't even make it though the 15 minute timer. Our mini fridge wasn't working, thank god we brought our cooler with us. Just got my bank statement today and was over charged after paying for both nights at check in. Currently waiting for Donna to review my account and reimburse me. Truely wont be staying here again! Very disappointed.

Sandi

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, March 30, 2013
Dear Sandi,

Thank your for taking the time to write toTripAdvisor regarding your stay here at the Sheraton. However, I was disappointed to hear of issues you experience and do apologize and assure you that this is not the norm. I do hope you will give us opportunity to show you we can provide first class service. Again,thank you for taking the time to write.

S,incerely,

Thomas Wood
Front Office Manager
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Narberth, Pennsylvania
Top Contributor
217 reviews 217 reviews
50 hotel reviews
Reviews in 53 cities Reviews in 53 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed February 16, 2013

We stopped here on a return trip from Nashville. This is a well-run hotel, whose rooms are spacious and well-maintained. The bed was very comfortable, although the bathroom is on the small side. The breakfast buffet was very nice. The health club was great.

Downside is the charge for the internet.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, March 2, 2013
Thank you for taking the time to post your great comments on TripAdvisor regarding your stay here at the Sheraton Hotel. I was very pleased to read your stay was great and also let you know that we are looking forward to your next stay and assure you it will be the same.
Once again, Thank you .

Scott Weber
General Manager
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Metuchen, New Jersey
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 8, 2013

My husband, son, and I recently stayed in this hotel. Everyone was super friendly and things you would pay top price for in New York, were free here: Starbucks coffee in the room, parking, computer with wIfi access, printing. There was also a wonderful exercise room that enticed my whole family to work out each day. The indoor pool was a nice touch, but it was a little cold, and the hot tub was out of order. They did forget to come to our room to clean one day, but more than made up for it.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, March 2, 2013
Thank you for taking the time to post your comments on TripAdvisor regarding your stay here at the Sheraton. Our Team pride themselves on giving the best service possible and we thank you for staying with us and your feedbak. Hurry back !

Scott Weber
General Manager
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Beckley, West Virginia, United States
Top Contributor
161 reviews 161 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed January 28, 2013

We often travel to Roanoke for the weekend, and chose to stay at the Sheraton Roanoke again this weekend.

The facility is located at exit 3 on I-581 north of Roanoke, convenient to downtown (exit 5).

Ample self parking.

Pets welcome. If you travel with a dog, get a room in the back section, #121-135 (I think those are the room numbers), as the rooms have sliding doors leading outdoors. The hotel has a station that dispenses bags to clean up after your dog.

Staff were courteous, and were able to put us into a room on a particular corridor that we requested.

Public spaces are well maintained, though a little dimly lit and chilly.

There are two restaurants at the facility. There is a breakfast area with a modest buffet and omelet station. The omelet add-ons were fresh, buffet food was not overcooked, fruit was fresh. We were pleased by the food quality and service. There is also a Shula's 347 Grill on premises; we had drinks and dessert there one evening, and a light lunch the day we departed. The food and service were unremarkable.

On premises exercise facility is nicer than most. Like other public spaces, a little chilly. There were five treadmills, three ellipticals, three stationary bikes, an assortment of weight machines, and dumb bells up to 50#. The exercise machines were well maintained (i.e., the heart rate monitors functioned and the treadmills advanced speed and incline without a hitch).

Our guest room was clean, roomy, and comfortable. It is interesting to point out that my wife was able to get our room, plus breakfast buffet for each of us, for $51/nite through her Starwood membership. With the breakfast buffet accounting for about $12 pp, we got the room for about $25/nite. You can't beat that for value.

In summary, good value for money, and we’d stay there again.

Room Tip: Pet owners select first floor rooms in back section.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, February 7, 2013
Dear David S.

Thank you for your recent post on Trip Advisor regarding you and your wife stay here at the Sheraton Roanoke Hotel & Conference Center. I am pleased to read the nice comments and to let you know that your next stay will the same. Thank you for staying with us.

Scott Weber
General Manager
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Grand Rapids, Michigan, United States
1 review
5 of 5 stars Reviewed January 24, 2013

I had the pleasure of meeting Mr. Xavier Lafayette Fox. He was so friendly and truly cared about my comfort. He made me feel like the most important person in the world at that moment and we shared great conversation. I now have a friend in Roanoke! I will see you again - shelly

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, January 26, 2013
Thank you for your very nice comment regarding our staff member Xavier Lafayette Fox and the service you received. Our Team pride themselves on giving the best service possible and we thank you for your feedback because you are important and have a friend in Roanoke . (Sheraton Roanoke Hotel & Conference Center)

Scott Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Roanoke
#6 Business Hotel in Roanoke
#7 Romantic Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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Also Known As:
Sheraton Roanoke Hotel Roanoke

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