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Sheraton Roanoke Hotel and Conference Center: Traveler Reviews

3.5 of 5
2801 Hershberger Road, Roanoke, VA 24017
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Sheraton Roanoke Hotel and Conference Center
Ranked #6 of 37 hotels in Roanoke
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226 reviews from our community

Traveler rating
    105
    80
    29
    4
    8
See reviews for
Families
61
 
Couples
51
 
Solo
21
 
Business
64
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Stuarts Draft, Virginia
Top Contributor
75 reviews 75 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed March 6, 2013

We were only staying overnight, while in town moving our daughter. I chose a hotel with a hot tub for our aching muscles. The hot tub wasn't hot! Then the hotel lost power. I know these things can't be helped, but it doesn't make for a good review! Otherwise, the hotel was nice, and we will most likely give them another chance when we are ever staying the night again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
March 14, 2013
Thank you for staying with us and please accept our apology for any inconveience you experience with power outage, although it was the electrical company (AEP) issue causing outage throughout the area it put a damper on your stay with us. I am also sorry to hear that the hot tub was not properly heated and to let you know that this been corrected. Please give us another chance on your return to Roanoke Valley.

Sincerely,

Scott Webb
General Manager
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Bluefield, West Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Overall, a very nice, clean hotel.”
4 of 5 stars Reviewed March 6, 2013

I stayed overnight on a business trip. This is a very nice looking and well kept hotel. The room had very nice furnishings and was very clean. The bed was one of the most comfortable I've ever slept in. The check-in and check-out processes were quick and easy. The staff were nice. The only complaint I had was with the internet policy. They offer free wi-fi in the lobby, but charge you 9.99 per day for access in your room. Why would they charge that much? That is something the manangement should reconsider. Otherwise, a very nice place to get a good night's sleep.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask smitty_va about Sheraton Roanoke Hotel and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
March 14, 2013
Dear Smitty,

Thank you for staying with us and taking the time to write a respond on TripAdvisor. I am very pleased to read that you had very nice stay and to let you know that we are reviewing internet subject.
Once again, thank you for staying with us,

Scott Weber
General Manager
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Roanoke, Virginia
1 review
“Not the best stay we've had....”
2 of 5 stars Reviewed March 4, 2013

We came for a weekend getaway to relax, enjoy the hot tub and indoor pool. The pool was ice cold, we only got in once for maybe 10 minutes. On the 2nd night of our stay the hot tub was cold too, we didn't even make it though the 15 minute timer. Our mini fridge wasn't working, thank god we brought our cooler with us. Just got my bank statement today and was over charged after paying for both nights at check in. Currently waiting for Donna to review my account and reimburse me. Truely wont be staying here again! Very disappointed.

Sandi

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask SandiLou6914 about Sheraton Roanoke Hotel and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
March 30, 2013
Dear Sandi,

Thank your for taking the time to write toTripAdvisor regarding your stay here at the Sheraton. However, I was disappointed to hear of issues you experience and do apologize and assure you that this is not the norm. I do hope you will give us opportunity to show you we can provide first class service. Again,thank you for taking the time to write.

S,incerely,

Thomas Wood
Front Office Manager
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Narberth, Pennsylvania
Top Contributor
134 reviews 134 reviews
40 hotel reviews
Reviews in 46 cities Reviews in 46 cities
46 helpful votes 46 helpful votes
“Outstanding Airport Hotel”
5 of 5 stars Reviewed February 16, 2013

We stopped here on a return trip from Nashville. This is a well-run hotel, whose rooms are spacious and well-maintained. The bed was very comfortable, although the bathroom is on the small side. The breakfast buffet was very nice. The health club was great.

Downside is the charge for the internet.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Scott W, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
March 2, 2013
Thank you for taking the time to post your great comments on TripAdvisor regarding your stay here at the Sheraton Hotel. I was very pleased to read your stay was great and also let you know that we are looking forward to your next stay and assure you it will be the same.
Once again, Thank you .

Scott Weber
General Manager
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Metuchen, New Jersey
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Very nice, clean hotel.”
4 of 5 stars Reviewed February 8, 2013

My husband, son, and I recently stayed in this hotel. Everyone was super friendly and things you would pay top price for in New York, were free here: Starbucks coffee in the room, parking, computer with wIfi access, printing. There was also a wonderful exercise room that enticed my whole family to work out each day. The indoor pool was a nice touch, but it was a little cold, and the hot tub was out of order. They did forget to come to our room to clean one day, but more than made up for it.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Ask Amytf about Sheraton Roanoke Hotel and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
March 2, 2013
Thank you for taking the time to post your comments on TripAdvisor regarding your stay here at the Sheraton. Our Team pride themselves on giving the best service possible and we thank you for staying with us and your feedbak. Hurry back !

Scott Weber
General Manager
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Also Known As:
Sheraton Roanoke Hotel Roanoke
Sheraton Roanoke Hotel
Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Region: United States > Virginia > Roanoke
Amenities:
Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Roanoke
#7 Family Hotels in Roanoke
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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