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Sheraton Roanoke Hotel and Conference Center: Traveler Reviews

3.5 of 5
2801 Hershberger Road, Roanoke, VA 24017
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Sheraton Roanoke Hotel and Conference Center
Ranked #6 of 37 hotels in Roanoke
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226 reviews from our community

Traveler rating
    105
    80
    29
    4
    8
See reviews for
Families
61
 
Couples
51
 
Solo
21
 
Business
64
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Salem, VA
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Nice Accomodation”
4 of 5 stars Reviewed December 11, 2012

The Sheraton Roanoke Hotel and Conference Center is one of Roanoke's swanky, upscale hotels. The hotel is very modern, clean and offers fine amenities. We found Shula's restaurant to offer fine dining and Pi Kitchen offers a fairly good breakfast buffet. The hotel is convenient to many restaurants and a mall. While definitely an upscale hotel, it is in a sketchier side of town. I have been here several times before the recent renovation and have always been satisfied.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Korey B about Sheraton Roanoke Hotel and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott W, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
December 18, 2012
Thanks you for your great compliments about our hotel. We are very proud of our new Sheraton Roanoke Hotel and Conference Center and the favorable responses it has generated from our guests.

We also appreciate your feedback on your experiences in our restaurant s, Shula's and Pie Kitchen, again we want to thank you for staying with us.

Please hurry back and visit us soom,

Thomas Wood
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
“Pleasant experience”
4 of 5 stars Reviewed December 5, 2012 via mobile

Finding this hotel's entrance is a bit of a challenge. Check in was quick and the attendant was great. My room was clean and comfortable. Ate breakfast, all the staff spoke to me and the manager Shea was very accommodating to my special request. Will stay again

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Johnssont about Sheraton Roanoke Hotel and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
December 10, 2012
Our team is very happy that you had a pleasant experience with us here at the Sheraton Roanoke & Conference Center. We proud of our hotel and we continue to stress to all members, the importance of delivering total satisfying experience to our guests.
Thank you for your feedback and hurry back and visit us soon,

Thomas Wood
Front Office Manager
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Boston, Massachusetts
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Great Lobby, rooms adequate.”
3 of 5 stars Reviewed November 15, 2012

Perhaps it is part of a Sheraton identity crisis, but their hotels in general seem to vary widely in their look and amenities. Not as good as a Westin, better than a Holiday Inn, what niche are they trying to fill? This hotel had a great lobby and business area, nice upscale (but expensive) steak house in Shula's, and a wonderful and helpful staff. The rooms were clean, a decent size, but the bed and linens were so so. The house restaurant was no big deal, and the breakfast buffet was mediocre at best. All in all, nothing really bad about it, but nothing that would make one want to put it on their list to go back to either.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cccruisemaster about Sheraton Roanoke Hotel and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
November 26, 2012
We are happy that you selected our Sheraton Roanoke hotel for your recent stay. We are proud of our renovations and the services that we are able to provide.

We also appreciate your candid comments about our rooms and your experience while patronizing our hotel restaurants

We are always eager to listen and take our guest comments seriously. We do consider these comments when looking to make our guest experiences even better as we move forward.

Thanks for your feedback,

Thomas Wood
Front Office Manager
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Williamsburg, Virginia
Top Contributor
119 reviews 119 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
59 helpful votes 59 helpful votes
“A great full-service hotel”
5 of 5 stars Reviewed November 9, 2012

I’ve stayed here twice for VA Tech football games. Both stays have been great. The hotel seems to have been recently renovated. The rooms are modern and comfortable. There is a full service restaurant and a Shula’s Steakhouse. The hotel serves Starbucks coffee and the in-room coffee makers are Starbucks as well…being a coffee snob…that’s a good thing. If you find yourself in Roanoke, this is a nice place to stay.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask BLT1991 about Sheraton Roanoke Hotel and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, Front Office Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
November 26, 2012
Our team is very happy that you enjoyed your stays with us at Sheraton Roanoke Hotel & Conference Center. We are very proud of our remodel and the new look of our hotel.

We are happy to provide you with the excellent Starbuck coffee and pleased that you're are happy with our Shula 347 Grill addition.

Please hurry back and visit us soon,

Thomas Wood
Front Office Manager
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Minneapolis
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Great Re-Model!”
5 of 5 stars Reviewed November 2, 2012

We got stuck in Roanoke and Delta put us up at the Sheraton. They have turned this place into a great Sheraton! Its modern, beautiful colors, literally 2 minutes to Roanoke airport. There is a Shula's restaraunt on-site which was just ok, maybe the Sunday night kitchen crew isn't the best. The steak was definately Shula quality though! There is a coffee bar that really serves Starbucks latte's! Free bottled water in the room. Very nice place.

Room Tip: don't get stuck next to the Linen closet if you want to sleep in!
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sanibel23 about Sheraton Roanoke Hotel and Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review
November 8, 2012
Thanks for the great compliments about our hotel renovations. We are very proud of our new Sheraton Roanoke look and the favorable responses it has generated from our guests.

We also appreciate your feedback where your experience was not so good. We have reviewed your comments with our staff. We continue to stress to all members of our team, the importance of delivering a total satisfying experience to our guests.

Thank you so much for your honest opinions and we all look forward to serving you in the future.
Please hurry back,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Roanoke Hotel and Conference Center

Also Known As:
Sheraton Roanoke Hotel Roanoke
Sheraton Roanoke Hotel
Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Region: United States > Virginia > Roanoke
Amenities:
Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Roanoke
#7 Family Hotels in Roanoke
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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