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“Clean, comfortable, attractive -would stay again.” 4 of 5 stars
Review of Sheraton Roanoke Hotel and Conference Center

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Sheraton Roanoke Hotel and Conference Center
3.5 of 5 Hotel   |   2801 Hershberger Road, Roanoke, VA 24017   |  
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Ranked #4 of 37 hotels in Roanoke
Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Clean, comfortable, attractive -would stay again.”
4 of 5 stars Reviewed October 21, 2012

Beds were fresh looking. White luxery bedding with no signs of bugs or wear (I am a bit preoccupied with that and checked the mattress etc.). Two queens was extra nice. Personal coffee tea maker. Pool and fitness looked clean and modern. Some noise from hall but in general a relaxing stay. Front desk nicely asked what floor we wanted and there was no issue honoring my request for a non pet floor. 45 minute easy drive to Virginia Tech right off of 81. We were college hunting.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 26, 2012
Dear Pennsylvaniafamily,
Thank you for your post on TripAdvisor regarding your stay here at the Sheraton Roanoke Hotel and Conference Center. All our rooms have the Sweet Sleeper Bed with white linens,and as you know, we use Double Queen beds as opposed to Double/Double beds. Nice to hear everything else was comfortable as well. If your travels bring you back to the Roanoke Valley, please consider the Sheraton once again.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Any
English first
Richmond, Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 19, 2012

My wife and I stayed at the Sheraton Roanoke for a weekend in mid-October for a Virginia Tech football game. The hotel was very clean and the staff very helpful. Two rather minor problems we experienced: 1.) the door that could be used to connect to the adjoining room was rather thin as we could clearly hear an ordinary business telephone conversation being carried on by our neighbor; and 2.) pre-ordered room service for breakfast overshot their 15 minute delivery window by five minutes (not a huge deal except we had to be out first thing and had selected the earliest delivery window). We regarded these as very minor issues in an otherwise great stay.

The Sheraton also has the virtue of having a real restaurant on-site with Shula's. We met friends for drinks at the bar Saturday night. The bartender was friendly and reasonably generous, and the atmosphere welcoming. We would certainly stay here again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 26, 2012
Dear Steve E,
Thank you for taking the time to post on TripAdvisor regarding your stay here at the Sheraton. I was pleased to read your overall stay was a pleasant one, and the dining experience in Shula's was positive. I have already addressed the room service issue with our food and beverage team, in hopes to speed up the process. Again, thank you for your post.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 15, 2012

Great proximity to the airport, easy parking, terrific beds, and several dining options make the Sheraton Roanoke a great value. And to make it even better, the staff is attentive, pleasent, and experienced.
A+++

Room Tip: I like Tower B; however, have stayed in multiple rooms at this property and have no complaints on an...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 26, 2012
Dear sigma7s,
I'm pleased to read you felt the Sheraton is A+++. As you stated in your post, we are in a great location for airport access as well as close proximity to downtown. Our new Shula's 347 Restaurant is nice addition to the hotel as well. Thank you for your kind post, and hope to see you in the near future.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 7, 2012 via mobile

I stayed at the Sheraton for two days this last July. The rooms were good but not great and the location left some to be desired. The service in the hotel was great. I needed early room service each day and was accommodated at no cost. Everyone was very helpful. Overall a fine hotel if you are staying in the Roanoke area.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 26, 2012
Dear ADemps84,
Thank you for staying with us here at the Sheraton, and I was pleased to read we were able to accomodate your early breakfast needs. Although we are not downtown, we are in close proximity to both the airport and the largest mall here in Roanoke. I hope on your next visit to Roanoke, you will once again stay here at the Sheraton.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 4, 2012

I've been a very loyal Marriott Platinum guy for about two years, so I was a bit apprehensive when my colleague booked us a couple rooms at this Sheraton during a business trip. I have to say that I was very impressed with this property. The rooms were very well appointed with all the conveniences a business traveler could ask for (outlets were plentiful, WiFi was reliable (although $9.95...really?), very nice amenities and the bed was VERY comfortable. Starbucks coffee in the rooms, complimentary bottled water and a nice big flat screen tv on a table just a few feet from the foot of the bed was all goodness. Not too far from downtown, which I strongly recommend you check out. The great local (read: non-chain) restaurants and bars were very plentiful and the people were all VERY nice.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 5, 2012
Dear Nowlink,
I was pleased to read we won over a Marriott Platinum Customer. The Sheraton offers a great deal for travelers coming to the Roanoke Valley, and am happy you gave us a try. I hope on your next trip through the Roanoke Valley, you will stay with us again.
Thanks again for the positive comments.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 1, 2012 via mobile

The staff here is much better than what could be expected from a typical hotel. The food has been pretty bad so far. The people at the desk are very accomodating and makes me feel more comfortable. Im am here for 5 nights on a business trip and do not like being away from home. This sheraton makes it a little easier.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 3, 2012
Dear Ebeauchea,
Thank you for your comments regarding your stay here at the Sheraton. I'm pleased to read how accomodating you felt the front desk staff have been. As far as the food, I have addressed the post with my Food and Beverage department. I hope the rest of your stay is a pleasant one.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia, United States
1 review
5 of 5 stars Reviewed October 1, 2012

I attended a class reunion at the Sheraton and we elected to stay overnight. The entire event was exceptional. The room was very clean, nicely furnished. It was spacious and had everything we could think of!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg H, General Manager at Sheraton Roanoke Hotel and Conference Center, responded to this review, October 26, 2012
Dear Rose D,
I was pleased to read your class reunion was a big hit, and hope your class decides to hold it's next reunion with us the next go around. Thank you for your nice comments as well.
Sincerely,
Greg Hargrave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Roanoke Hotel and Conference Center

Also Known As:
Sheraton Roanoke Hotel Roanoke
Sheraton Roanoke Hotel
Address: 2801 Hershberger Road, Roanoke, VA 24017
Phone Number:
Location: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Roanoke
#6 Business Hotel in Roanoke
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Roanoke Hotel and Conference Center 3.5*
Official Description (provided by the hotel):
The Sheraton Roanoke Hotel and Conference Center is a newly designed oasis of comfort and unassuming style surrounded by the majestic Blue Ridge Mountains. ... more   less 
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