I recently spent a night at the Econo Lodge in Roanoke on my way further north. Weather was getting bad where I was heading and I needed a place to stay for the night. I chose the Econo Lodge based on location and price. When I checked in I was greeted cordially by a gentleman I later discovered was the owner of the hotel. As soon as I began the check-in process, he recognized my status with Choice Rewards. I have to say that as often as I stay at Choice hotels, this was the very first time I had been acknowledged in this manner and I really appreciated it.
The room was basic, which is all I was expecting. It had all the usual amenities, was clean, had a good selection of cable channels and internet connectivity. It may sound funny but there was one particular feature that I really appreciated; the location of the shower head. I am rather tall and often find myself having to stoop over to take a shower in older hotels. It's not the end of the world but I was pleasantly surprised to find that the shower head was nice and high. I found out later that this was a recent renovation of the rooms.
The most impressive aspect of my stay was a conversation I had with Mr. Patel, the hotel owner. He is young, energetic, enthusiastic and a pleasure to talk with. He is absolutely "customer-driven" and as someone in the customer service industry, I really appreciated his attitude. He realizes that there are still some renovations necessary to his hotel but he is working hard to make improvements and really cares about his business and his customers. I would gladly clone him and hope that he would work in many of the hotels where I stay. His level of customer service was outstanding and he made a routine overnight stay in the hotel a memorable one.
I wish Mr. Patel and his wife continued success in their endeavors and would gladly stay at the Econo Lodge again next time I am in the area. Good job!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I want to thank you for writing a review about your recent stay with us. It is a great pleasure to hear that we could make your stay enjoyable.
Thank you for your kind word. We work very hard to keep the rooms clean and friendly. I have personally installed each shower extension arm and curved shower bar in the rooms. It is great to hear that you have enjoyed the customer service we strive to provide to each guest.
We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
Econo Lodge Civic Center
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.