I often question why hotels that try to go with a marketing style, sometimes just don't get it right for simple reasons. This hotel was chosen by hotwire.com, on blind bidding, and I had never stayed at one before. The lobby was nice and the person working there helpful. The room on first sight was quite nice, for a budget, extended stay style hotel. A small kitchenette and a bedroom off the side, tastefully decorated. The big problem was the kitchen. No paper towels for cleaning up, 1 set of silverware, 1 fork, 1 salad fork, 1 spoon, 1 tablespoon, etc, you get the picture. Even just one bowl, but 2 plates??? The cook ware consisted of 1 frypan, which was NOT non-stick, so when it came time to clean up, a lot of scrubbing was involved. Small stain on the blanket, and those bed spreads which I hate...note to Extended Stay, duvets are in fashion now and can be kept much cleaner. I understand that this is a "budget" style hotel, but a few dollars buys an easier pan to clean and upgrades the bed. I give this a 3 on a scale of 1-5, for good location and the enjoyment of being able to cook my own food, but needed some upgrades that would only cost a few $$$. Would recommend staying here for a couple nights only but not for an extended stay, unless you plan to buy some items to make your stay a little more easy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 25, 2012
Thank you for taking the time to make us aware of your experience. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our staff. Given this commitment, it was with great concern that I read the rest of your account. You have my most sincere apologies that your stay wasn't totally enjoyable.
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It is my pleasure to provide you with an explanation regarding your concern about our amenities. Our company is known for providing great rooms at great rates, without some of the fluff that you find at other hotels. Items like "complimentary" shampoos and conditioners are not really complimentary; you do wind up paying for it in the nightly rate. Although we don't place extra amenities into a guest room prior to check-in, we do have a limited supply of sundries available upon request at the front desk. We operate this way because it lets us continue to provide our guests with quality accommodations at an exceptional price. I do regret that we were not able to communicate to you exactly what you could expect before you arrived.
Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.